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Cisco Systems 11500 Series manual A P P E N D I X C, Troubleshooting the Boot Process

Models: 11500 Series

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A P P E N D I X C

Troubleshooting

This appendix provides general troubleshooting information for the CSS components. It includes the following sections:

•Troubleshooting the Boot Process

•Troubleshooting the Console Interface

•Troubleshooting the CSS Power Supply

•Troubleshooting the CSS Fans

•Troubleshooting the CSS 11501

•Troubleshooting the CSS Modules

•Log File Information

Information in this appendix applies to the CSS 11501, CSS 11503, and

CSS 11506, except where noted.

	Cisco 11500 Series Content Services Switch Hardware Installation Guide

78-13884-03		C-1
78-13884-03		C-1

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Cisco Systems 11500 Series A P P E N D I X C, Troubleshooting the Boot Process, Troubleshooting the Console Interface

Contents

Cisco Systems, Inc 170 West Tasman Drive San Jose, CA Cisco 11500 Series Content Services SwitchHardware Installation Guide Software Version DecemberMove the equipment farther away from the television or radio Turn the television or radio antenna until the interference stopsCopyright 2002, Cisco Systems, Inc All rights reserved Page Unpacking and Installing the CSS C O N T E N T SElectrical Safety Symbols and ConventionsInstalling the CSS 11501 Installing a ModuleShipment Contents Preinstallation RequirementsBooting the CSS for the First Time Connecting the Power CordChecking the DC Power Connection CSS 11503 and CSS 11506 Booting and Configuring the CSSRS-232 Console Port Pinouts B-3 Cable Connector Pinouts B-1Troubleshooting C-1 Safety Requirements D-9 Laser Safety D-10 Translated Safety Warnings Ground Conductor Warning Fan Injury Warning D-39 AC and DC Power Module Warning D-40Power Cord Warning other versions available D-41 Contents78-13884-03 Contentsxiii Front-Mounting Position of the CSS 11506 Mounting BracketsSSL Module LEDs CSS 11501 Connectors and LEDsFigure C-3 Location of the CSS 11506 Power Supplies C-13Figure C-1 Figure C-2Table A-1 RJ-45 Fast Ethernet Connector Pinouts B-2RJ-45 RS-232 Serial Connector Pinouts for the Console Port B-3 Session Accelerator Module LED DescriptionsTable B-6 Table B-3Table B-4 Table B-5xvii About This GuideAudience Configuring the CSS How to Use This GuideInstalling the CSS Booting andDescription Related DocumentationDocument Title Description Document TitleDescription Symbols and ConventionsDocument Title xxii Varoitus Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi johtaa ruumiinvammaan. Ennen kuin työskentelet minkään laitteiston parissa, ota selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisista onnettomuuksien ehkäisykeinoista. Tässä julkaisussa esiintyvien varoitusten käännökset löydät tämän laitteen mukana olevan asennusoppaan liitteestä Translated Safety Warnings käännetyt turvallisuutta koskevat varoituksetxxiii Warnung Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu einer Körperverletzung führen könnte. Bevor Sie mit der Arbeit an irgendeinem Gerät beginnen, seien Sie sich der mit elektrischen Stromkreisen verbundenen Gefahren und der Standardpraktiken zur Vermeidung von Unfällen bewußt. Übersetzungen der in dieser Veröffentlichung enthaltenen Warnhinweise finden Sie im Anhang mit dem Titel “Translated Safety Warnings” Übersetzung der Warnhinweise in der diesem Gerät beiliegenden Installationsanleitungxxiv Obtaining DocumentationWorld Wide Web Documentation Feedback Documentation CD-ROMOrdering Documentation xxvi Obtaining Technical AssistanceCisco.com Technical Assistance Centerxxvii Cisco TAC Web SitePriority level 4 P4 product capabilities xxviii Cisco TAC Escalation CenterPreinstallation Requirements Installing the CSS Installing the CSS Unpacking and Installing the CSSSite Requirements Safety Guidelines Required Tools and Equipment Shipment Contents Unpacking the CSS If the Product is DamagedSite Requirements Safety GuidelinesChapter 1 Unpacking and Installing the CSS Safety Guidelines Chassis-Lifting Guidelines for the CSS 11503 and CSSElectrical Safety Never install telephone wiring during a lightning storm Table 1-2 DC Electrical Specifications Specifications for Cisco 11500 Series Power SuppliesTable 1-1 AC Electrical Specifications Required Tools and Equipment Power Guidelines for DC Systems CSS 11503 and CSSShipment Contents Unpacking the CSS Unpacking the CSS 11503 or CSS Unpacking the CSSUnpacking the CSS Unpacking the CSS 11503 or CSS1-10 If the Product is Damaged1-11 Preinstallation RequirementsInstalling the CSS Installing the CSS Installing the CSS Installing a CSS 11501 as a Rackmounted Unit Installing the CSSInstalling a CSS 11501 as a Freestanding Unit Installing a CSS 11501 as a Freestanding Unit1-13 Installing a CSS 11501 as a Rackmounted UnitInstalling a CSS 11503 as a Rackmounted Unit Installing a CSS 11503 as a Freestanding UnitInstalling the CSS Installing a CSS 11503 as a Freestanding UnitFigure 1-2 Front-Mounting the Mounting Brackets on the CSS Installing a CSS 11503 as a Rackmounted Unit1-15 Figure 1-3 Mid-Mounting the Mounting Brackets on the CSS 1-161-17 Installing the CSSMid-Mounting the CSS 11506 Mounting Brackets Rack-Mounting the CSS 11506 ChassisFigure 1-5 Mid-Mounting the Mounting Brackets on the CSS Mid-Mounting the CSS 11506 Mounting Brackets1-18 Installing a Module Installing a Module Installing a CSS ModuleRack-Mounting the CSS 11506 Chassis Installation Precautions and Restrictions Unpacking a CSS Module1-20 Installation Precautions and RestrictionsInstallation Precautions Table 1-4 CSS 11506 Chassis Slot Restriction Module Slot Restrictions1-21 Table 1-3 CSS 11503 Chassis Slot RestrictionSlot location Figure 1-6 Fully-Configured CSSChapter 1 Unpacking and Installing the CSS Installing a CSS Module Slot location78-13884-03 Figure 1-7 Fully-Configured CSSChapter 1 Unpacking and Installing the CSS Installing a CSS Module 1-231-24 Installing a ModuleUnpacking a CSS Module 1-25 To install a module1-26 Installing a Passive SCM in a CSS1-27 9. Reboot the CSS to initialize the passive SCM78-13884-03 Chapter 1 Unpacking and Installing the CSS Installing a CSS Module1-28 C H A P T E R Cabling the CSSConnecting the Console Connecting the Chassis to Ground Connecting the Power CordCabling the CSS Two status module LEDs indicating power and device readiness CSS 11501 Connectors and LEDs Indicates LED NameColor StateIndicates LED NameColor StateGigabit Ethernet Module Connectors and LEDs CSS 11503 and CSS 11506 Module OverviewSwitch Control Module Connectors and LEDs Fast Ethernet Module Connectors and LEDsThe CSS modules are as follows An additional SCM to serve as a passive redundant module Chapter 2 Cabling the CSS Cabling the CSS 11503 and CSS 11506 Modules Figure 2-3 CSS 11506 Content Services Switch2 3 4 2-102-11 Switch Control Module Connectors and LEDs2-12 Figure 2-4 Switch Control Module Connectors and LEDsState Table 2-2 Switch Control Module LED DescriptionsLED Name Color2-14 Fast Ethernet Module Connectors and LEDsFigure 2-5 8-Port Fast Ethernet Module Connectors and LEDs Ethernet Figure 2-6 16-Port Fast Ethernet Module Connectors and LEDs2-15 10M-16FETable 2-3 Fast Ethernet Module LED Descriptions Gigabit Ethernet Module Connectors and LEDs2-16 C S S 5 - 1 0 M - 2 G E Figure 2-7 Gigabit Ethernet Module Connectors and LEDs2-17 Table 2-4 Gigabit Ethernet Module LED DescriptionsFigure 2-8 Session Accelerator Module LEDs Session Accelerator Module LEDs2-18 Table 2-4 Gigabit Ethernet Module LED Descriptions continuedTable 2-5 Session Accelerator Module LED Descriptions Secure Socket Layer SSL Module LEDs2-19 Indicates LED NameColor State2-21 Connecting the ConsoleDefault Settings Parameters2-22 Connecting the Chassis to GroundTools and Supplies 2-23 1 or2-24 Attaching the Grounding CableStrip Length 2-25 8. Go to the next section, “Connecting the Power Cord”Figure 2-10 Attaching Grounding Wire to Grounding Lug Connecting a CSS 11506 Power Cord Connecting the Power CordConnecting a CSS 11501 Power Cord Connecting a CSS 11501 Power Cord Connecting a CSS 11503 Power CordConnecting a CSS 11503 DC Power Cord Connecting a CSS 11503 Power CordConnecting a CSS 11503 AC Power Cord Connecting a CSS 11503 AC Power Cord2-28 Connecting a CSS 11503 DC Power Cord0A,430VA Figure 2-13 Location of the CSS 11503 DC Power Supply Connectors2-29 48/-60V2-30 Table 2-9 CSS 11503 to DC Power Source CablingConnecting a CSS 11506 DC Power Cord Connecting a CSS 11506 Power CordConnecting a CSS 11506 AC Power Cord Connecting a CSS 11506 AC Power Cord2-32 Figure 2-14 Connecting a CSS 11506 AC Power Cord2-33 Connecting a CSS 11506 DC Power CordOK OK Figure 2-15 Location of CSS 11506 DC Power Supply Connectors2-34 I/P DC2-35 Table 2-10 CSS 11506 to DC Power Source Cabling2-36 Checking the DC Power Connection CSS 11503 and CSSBooting the CSS for the First Time Logging in to the CSS Booting and Configuring the CSSPowering Up the CSS Powering Up the CSS Powering Down the CSSBooting the CSS for the First Time Powering Down the CSSBooting the CSS for the First Time Hardware Initialization and Power-On DiagnosticsChapter 3 Booting and Configuring the CSS LED State Table 3-1 Status LEDs Boot DefinitionsState Sequence LED ColorEntering Your License Key Configuring the Ethernet Management Port Changing the Default Username and Password Set Password Protection for Offline Diagnostic Monitor menu yes,no Password-Protecting the Offline Diagnostic Monitor MenuEnter administrator username Enter administrator password Confirm administrator passwordLogging in to the CSS 3-10 Using the Configuration ScriptUsing the Configuration Script Configuring Layer 3 Load Balancing Configuring Layer 5 Load BalancingConfiguring Proxy Cache Configuring Transparent Cache Chapter 3 Booting and Configuring the CSS3-12 Configuring Layer 3 Load BalancingSaves the running-config to the startup-config To configure Layer 3 load balancing, enterAfter the configuration is completed, the script automatically Displays the running-config3-14 Configuring Layer 5 Load Balancing3-15 The script prompts you to configure3-16 Configuring Proxy Cacheowner L5Owner content L3Rule vip address 192.168.3.8 balance aca active content L5Rule3-17 The script prompts you to configure3-18 Configuring Transparent Cache3-19 Activates the servicesChapter 3 Booting and Configuring the CSS After the configuration is completed, the script automaticallyDisplays the running-config Saves the running-config to the startup-configowner TransparentOwner content TransparentRule Where to Go NextChapter 3 Booting and Configuring the CSS Using the Configuration Script78-13884-03 Chapter 3 Booting and Configuring the CSSUsing the Configuration Script 3-22A P P E N D I X A SpecificationsElectrical Specifications Environmental Specifications Physical Specifications Module Specifications Disk SpecificationsElectrical Specifications Environmental Specifications Physical Specifications Disk Specifications Module SpecificationsNetwork Supported StandardsTransport Network Utilities RoutingGateway Application78-13884-03 Network ManagementAppendix A Specifications Supported Standards A P P E N D I X B Cable Connector PinoutsRJ-45 Fast Ethernet Connector Pinouts RJ-45 RS-232 Console Port Pinouts RJ-45 Management Connector PinoutsRJ-45 Fast Ethernet Connector Pinouts Connecting the Console Port to a Modem RJ-45 RS-232 Console Port PinoutsConnecting the Console Port to a PC Connecting the Console Port to a TerminalConnecting the Console Port to a PC Connecting the Console Port to a Terminal Connecting the Console Port to a Modem 78-13884-03 RJ-45 Management Connector PinoutsTable B-6 RJ-45 Management Connector Pinouts Appendix B Cable Connector Pinouts RJ-45 Management Connector Pinouts78-13884-03 Appendix B Cable Connector Pinouts RJ-45 Management Connector PinoutsTroubleshooting the CSS Power Supply Troubleshooting the CSS Fans TroubleshootingTroubleshooting the Boot Process Troubleshooting the Console InterfaceOffDM Verification of the Boot Configuration Record and Disk Troubleshooting the Boot ProcessDiagnostic Tests for Hardware Diagnostic Tests for HardwareFailuredetails From Slot Slotnumber, CPU Cpunumber Level FailurelevelType Failuretype Test Ref # TestreferenceDescription FieldDescription Table C-1 Fields in the Diagnostic Monitor Error Message continuedField Page Failure of the Disk Drive in the SCM OffDM Verification of the Boot Configuration Record and DiskErrors in the Boot Configuration Record Errors in the Boot Configuration RecordFailure of the Disk Drive in the SCM CSS 11501 Boot and VerificationSCM Boot and Verification of the Modules C-10 Troubleshooting the Console InterfaceTroubleshooting the CSS 11503 Power Supply Troubleshooting the CSS Power SupplyTroubleshooting the CSS 11501 Power Supply Troubleshooting the CSS 11501 Power SupplyC-12 Troubleshooting the CSS 11503 Power SupplyTroubleshooting the CSS 11506 Power Supply CHMGR Cannot locate power supply PSnumber Figure C-1 Location of the CSS 11506 Power SuppliesAppendix C Troubleshooting Troubleshooting the CSS Power Supply CHMGR Missing backup power supplyPOWER SOURCES Figure C-2 CSS 11506 AC Power Supply LEDsFigure C-3 CSS 11506 DC Power Supply LEDs Appendix C Troubleshooting Troubleshooting the CSS Power SupplyC-15 I/P OK DC power supplyTroubleshooting the CSS 11503 Chassis Fans Troubleshooting the CSS FansTroubleshooting the CSS 11501 Chassis Fans Troubleshooting the CSS 11501 Chassis FansC-17 Troubleshooting the CSS 11503 Chassis FansC-18 Troubleshooting the CSS 11506 Fan ModuleC-19 Troubleshooting the CSSInformation” C-20 C-21 Troubleshooting the CSS ModulesC-22 Table C-5 Troubleshooting the CSS ModulesC-23 Table C-5 Troubleshooting the CSS Modules continuedC-24 Log File InformationTable C-6 CSS Log File Descriptions continued C-2578-13884-03 Appendix C Troubleshooting Log File InformationC-26 A P P E N D I X D Agency Approvals Safety Requirements Translated Safety WarningsAgency Approvals FCC Class A Compliance Notice United States FCC Compliance Information Statement United States CISPR 22 Class A Warning ICES-003 Class A Compliance Notice CanadaEurope EU VCCI Class A Warning Page Class A EMC Warning Class A Notice for Taiwan and Other Traditional Chinese MarketsSafety Requirements 78-13884-03 Laser SafetySafety Requirements D-10D-11 Translated Safety WarningsWarning Definition D-12 D-13 Lithium Battery Disposal WarningD-14 Radiation from Open Port Aperture WarningD-15 D-16 Class 1 Laser Product WarningQualified Personnel Warning D-17 Two-Person Lifting WarningD-18 D-19 Lightning Activity WarningD-20 Jewelry Removal WarningD-21 Reading Instructions WarningD-22 Disconnect Device WarningD-23 Chassis Installation Warningpessoa para apertar os parafusos de montagem eine dritte Person die Befestigungsschrauben festziehtpersoner må holde kabinettet på plass mens en tredje person fester monteringsskrueneD-25 Ground Conductor WarningD-26 Installation and Replacement WarningD-27 Use Copper Conductors OnlyD-28 Short-Circuit Protection WarningD-29 Wire Preparation WarningD-30 D-31 DC Power Source WarningD-32 D-33 Dual Power Supply WarningD-34 DC Power Supply Wiring WarningD-35 D-36 Blank Faceplate Requirement WarningD-37 D-38 Power Off Before Working on System WarningD-39 Fan Injury WarningD-40 AC and DC Power Module WarningD-41 Power Cord Warning other versions availableD-42 Ground Conductor WarningD-43 Translated Safety Warnings78-13884-03 Translated Safety WarningsD-44 IN-1 I N D EIN-2 DC electrical specifications 1-6, A-2configuring IN-3 IN-4 IN-5 78-13884-03 IN-6Index