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Cisco Systems 11500 Series manual Field, Description

Models: 11500 Series

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Appendix C Troubleshooting

Troubleshooting the Boot Process

Table C-1lists the fields in the error message and describes their meanings.

Table C-1 Fields in the Diagnostic Monitor Error Message

Field	Description

Slot_number	Indicates the slot number reporting the error.

Cpu_number	Indicates the CPU number reporting the error. This field is 1
	for boards with a single MIPS CPU.

Failure_level	There are three types of failure levels:
	• Board - The CSS 11501 motherboard or a specific
	module in the CSS 11503 or CSS 11506. If the CSS
	completes the boot process, but a component or module
	has failed, the CSS also generates a boot log message.
	• Backplane - An EEPROM failure is a catastrophic
	failure. Obtain technical assistance.
	• Chassis - A fan failure has occurred. After the boot
	process has completed, a log message appears with
	information on which fan has failed. For information on
	troubleshooting a fan failure, see “Troubleshooting the
	CSS Fans” later in this appendix.

	Cisco 11500 Series Content Services Switch Hardware Installation Guide
C-4	78-13884-03

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Cisco Systems 11500 Series manual Field, Description

Contents

Software Version December Cisco 11500 Series Content Services SwitchHardware Installation Guide Cisco Systems, Inc 170 West Tasman Drive San Jose, CATurn the television or radio antenna until the interference stops Move the equipment farther away from the television or radioCopyright 2002, Cisco Systems, Inc All rights reserved Page Symbols and Conventions C O N T E N T SElectrical Safety Unpacking and Installing the CSSPreinstallation Requirements Installing a ModuleShipment Contents Installing the CSS 11501Booting and Configuring the CSS Connecting the Power CordChecking the DC Power Connection CSS 11503 and CSS 11506 Booting the CSS for the First TimeCable Connector Pinouts B-1 RS-232 Console Port Pinouts B-3Troubleshooting C-1 Safety Requirements D-9 Laser Safety D-10 Translated Safety Warnings Contents Fan Injury Warning D-39 AC and DC Power Module Warning D-40Power Cord Warning other versions available D-41 Ground Conductor WarningContents 78-13884-03CSS 11501 Connectors and LEDs Front-Mounting Position of the CSS 11506 Mounting BracketsSSL Module LEDs xiiiFigure C-2 Location of the CSS 11506 Power Supplies C-13Figure C-1 Figure C-3Session Accelerator Module LED Descriptions RJ-45 Fast Ethernet Connector Pinouts B-2RJ-45 RS-232 Serial Connector Pinouts for the Console Port B-3 Table A-1Table B-5 Table B-3Table B-4 Table B-6xvii About This GuideAudience Booting and How to Use This GuideInstalling the CSS Configuring the CSSDescription Related DocumentationDocument Title Document Title DescriptionDescription Symbols and ConventionsDocument Title Varoitus Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi johtaa ruumiinvammaan. Ennen kuin työskentelet minkään laitteiston parissa, ota selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisista onnettomuuksien ehkäisykeinoista. Tässä julkaisussa esiintyvien varoitusten käännökset löydät tämän laitteen mukana olevan asennusoppaan liitteestä Translated Safety Warnings käännetyt turvallisuutta koskevat varoitukset xxiiWarnung Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu einer Körperverletzung führen könnte. Bevor Sie mit der Arbeit an irgendeinem Gerät beginnen, seien Sie sich der mit elektrischen Stromkreisen verbundenen Gefahren und der Standardpraktiken zur Vermeidung von Unfällen bewußt. Übersetzungen der in dieser Veröffentlichung enthaltenen Warnhinweise finden Sie im Anhang mit dem Titel “Translated Safety Warnings” Übersetzung der Warnhinweise in der diesem Gerät beiliegenden Installationsanleitung xxiiixxiv Obtaining DocumentationWorld Wide Web Documentation Feedback Documentation CD-ROMOrdering Documentation Technical Assistance Center Obtaining Technical AssistanceCisco.com xxvixxvii Cisco TAC Web SitePriority level 4 P4 product capabilities Cisco TAC Escalation Center xxviiiShipment Contents Unpacking the CSS If the Product is Damaged Unpacking and Installing the CSSSite Requirements Safety Guidelines Required Tools and Equipment Preinstallation Requirements Installing the CSS Installing the CSSSafety Guidelines Site RequirementsChassis-Lifting Guidelines for the CSS 11503 and CSS Chapter 1 Unpacking and Installing the CSS Safety GuidelinesElectrical Safety Never install telephone wiring during a lightning storm Table 1-2 DC Electrical Specifications Specifications for Cisco 11500 Series Power SuppliesTable 1-1 AC Electrical Specifications Power Guidelines for DC Systems CSS 11503 and CSS Required Tools and EquipmentShipment Contents Unpacking the CSS 11503 or CSS Unpacking the CSSUnpacking the CSS Unpacking the CSS Unpacking the CSS 11503 or CSSIf the Product is Damaged 1-101-11 Preinstallation RequirementsInstalling the CSS Installing the CSS Installing the CSS Installing a CSS 11501 as a Freestanding Unit Installing the CSSInstalling a CSS 11501 as a Freestanding Unit Installing a CSS 11501 as a Rackmounted UnitInstalling a CSS 11501 as a Rackmounted Unit 1-13Installing a CSS 11503 as a Freestanding Unit Installing a CSS 11503 as a Freestanding UnitInstalling the CSS Installing a CSS 11503 as a Rackmounted UnitFigure 1-2 Front-Mounting the Mounting Brackets on the CSS Installing a CSS 11503 as a Rackmounted Unit1-15 1-16 Figure 1-3 Mid-Mounting the Mounting Brackets on the CSSRack-Mounting the CSS 11506 Chassis Installing the CSSMid-Mounting the CSS 11506 Mounting Brackets 1-17Figure 1-5 Mid-Mounting the Mounting Brackets on the CSS Mid-Mounting the CSS 11506 Mounting Brackets1-18 Installation Precautions and Restrictions Unpacking a CSS Module Installing a CSS ModuleRack-Mounting the CSS 11506 Chassis Installing a Module Installing a Module1-20 Installation Precautions and RestrictionsInstallation Precautions Table 1-3 CSS 11503 Chassis Slot Restriction Module Slot Restrictions1-21 Table 1-4 CSS 11506 Chassis Slot RestrictionSlot location Figure 1-6 Fully-Configured CSSChapter 1 Unpacking and Installing the CSS Installing a CSS Module Slot location1-23 Figure 1-7 Fully-Configured CSSChapter 1 Unpacking and Installing the CSS Installing a CSS Module 78-13884-031-24 Installing a ModuleUnpacking a CSS Module To install a module 1-25Installing a Passive SCM in a CSS 1-269. Reboot the CSS to initialize the passive SCM 1-2778-13884-03 Chapter 1 Unpacking and Installing the CSS Installing a CSS Module1-28 Connecting the Power Cord Cabling the CSSConnecting the Console Connecting the Chassis to Ground C H A P T E RCabling the CSS Two status module LEDs indicating power and device readiness CSS 11501 Connectors and LEDs State LED NameColor IndicatesState LED NameColor IndicatesFast Ethernet Module Connectors and LEDs CSS 11503 and CSS 11506 Module OverviewSwitch Control Module Connectors and LEDs Gigabit Ethernet Module Connectors and LEDsThe CSS modules are as follows An additional SCM to serve as a passive redundant module 2-10 Figure 2-3 CSS 11506 Content Services Switch2 3 4 Chapter 2 Cabling the CSS Cabling the CSS 11503 and CSS 11506 ModulesSwitch Control Module Connectors and LEDs 2-11Figure 2-4 Switch Control Module Connectors and LEDs 2-12Color Table 2-2 Switch Control Module LED DescriptionsLED Name State2-14 Fast Ethernet Module Connectors and LEDsFigure 2-5 8-Port Fast Ethernet Module Connectors and LEDs 10M-16FE Figure 2-6 16-Port Fast Ethernet Module Connectors and LEDs2-15 EthernetTable 2-3 Fast Ethernet Module LED Descriptions Gigabit Ethernet Module Connectors and LEDs2-16 Table 2-4 Gigabit Ethernet Module LED Descriptions Figure 2-7 Gigabit Ethernet Module Connectors and LEDs2-17 C S S 5 - 1 0 M - 2 G ETable 2-4 Gigabit Ethernet Module LED Descriptions continued Session Accelerator Module LEDs2-18 Figure 2-8 Session Accelerator Module LEDsTable 2-5 Session Accelerator Module LED Descriptions Secure Socket Layer SSL Module LEDs2-19 State LED NameColor IndicatesParameters Connecting the ConsoleDefault Settings 2-212-22 Connecting the Chassis to GroundTools and Supplies 1 or 2-232-24 Attaching the Grounding CableStrip Length 2-25 8. Go to the next section, “Connecting the Power Cord”Figure 2-10 Attaching Grounding Wire to Grounding Lug Connecting a CSS 11501 Power Cord Connecting a CSS 11503 Power Cord Connecting the Power CordConnecting a CSS 11501 Power Cord Connecting a CSS 11506 Power CordConnecting a CSS 11503 AC Power Cord Connecting a CSS 11503 Power CordConnecting a CSS 11503 AC Power Cord Connecting a CSS 11503 DC Power CordConnecting a CSS 11503 DC Power Cord 2-2848/-60V Figure 2-13 Location of the CSS 11503 DC Power Supply Connectors2-29 0A,430VATable 2-9 CSS 11503 to DC Power Source Cabling 2-30Connecting a CSS 11506 AC Power Cord Connecting a CSS 11506 Power CordConnecting a CSS 11506 AC Power Cord Connecting a CSS 11506 DC Power CordFigure 2-14 Connecting a CSS 11506 AC Power Cord 2-32Connecting a CSS 11506 DC Power Cord 2-33I/P DC Figure 2-15 Location of CSS 11506 DC Power Supply Connectors2-34 OK OKTable 2-10 CSS 11506 to DC Power Source Cabling 2-35Checking the DC Power Connection CSS 11503 and CSS 2-36Powering Up the CSS Powering Down the CSS Booting and Configuring the CSSPowering Up the CSS Booting the CSS for the First Time Logging in to the CSSPowering Down the CSS Booting the CSS for the First TimeBooting the CSS for the First Time Hardware Initialization and Power-On DiagnosticsChapter 3 Booting and Configuring the CSS LED Color Table 3-1 Status LEDs Boot DefinitionsState Sequence LED StateEntering Your License Key Configuring the Ethernet Management Port Changing the Default Username and Password Confirm administrator password Password-Protecting the Offline Diagnostic Monitor MenuEnter administrator username Enter administrator password Set Password Protection for Offline Diagnostic Monitor menu yes,noLogging in to the CSS Using the Configuration Script 3-10Chapter 3 Booting and Configuring the CSS Configuring Layer 3 Load Balancing Configuring Layer 5 Load BalancingConfiguring Proxy Cache Configuring Transparent Cache Using the Configuration ScriptConfiguring Layer 3 Load Balancing 3-12Displays the running-config To configure Layer 3 load balancing, enterAfter the configuration is completed, the script automatically Saves the running-config to the startup-configConfiguring Layer 5 Load Balancing 3-14The script prompts you to configure 3-15vip address 192.168.3.8 balance aca active content L5Rule Configuring Proxy Cacheowner L5Owner content L3Rule 3-16The script prompts you to configure 3-17Configuring Transparent Cache 3-18Activates the services 3-19Saves the running-config to the startup-config After the configuration is completed, the script automaticallyDisplays the running-config Chapter 3 Booting and Configuring the CSSUsing the Configuration Script Where to Go NextChapter 3 Booting and Configuring the CSS owner TransparentOwner content TransparentRule3-22 Chapter 3 Booting and Configuring the CSSUsing the Configuration Script 78-13884-03Physical Specifications Module Specifications Disk Specifications SpecificationsElectrical Specifications Environmental Specifications A P P E N D I X AElectrical Specifications Environmental Specifications Physical Specifications Module Specifications Disk SpecificationsNetwork Supported StandardsTransport Application RoutingGateway Network Utilities78-13884-03 Network ManagementAppendix A Specifications Supported Standards RJ-45 RS-232 Console Port Pinouts RJ-45 Management Connector Pinouts Cable Connector PinoutsRJ-45 Fast Ethernet Connector Pinouts A P P E N D I X BRJ-45 Fast Ethernet Connector Pinouts Connecting the Console Port to a Terminal RJ-45 RS-232 Console Port PinoutsConnecting the Console Port to a PC Connecting the Console Port to a ModemConnecting the Console Port to a PC Connecting the Console Port to a Terminal Connecting the Console Port to a Modem Appendix B Cable Connector Pinouts RJ-45 Management Connector Pinouts RJ-45 Management Connector PinoutsTable B-6 RJ-45 Management Connector Pinouts 78-13884-03Appendix B Cable Connector Pinouts RJ-45 Management Connector Pinouts 78-13884-03Troubleshooting the Console Interface TroubleshootingTroubleshooting the Boot Process Troubleshooting the CSS Power Supply Troubleshooting the CSS FansDiagnostic Tests for Hardware Troubleshooting the Boot ProcessDiagnostic Tests for Hardware OffDM Verification of the Boot Configuration Record and DiskTest Ref # Testreference From Slot Slotnumber, CPU Cpunumber Level FailurelevelType Failuretype FailuredetailsField DescriptionDescription Table C-1 Fields in the Diagnostic Monitor Error Message continuedField Page Errors in the Boot Configuration Record OffDM Verification of the Boot Configuration Record and DiskErrors in the Boot Configuration Record Failure of the Disk Drive in the SCMCSS 11501 Boot and Verification Failure of the Disk Drive in the SCMSCM Boot and Verification of the Modules Troubleshooting the Console Interface C-10Troubleshooting the CSS 11501 Power Supply Troubleshooting the CSS Power SupplyTroubleshooting the CSS 11501 Power Supply Troubleshooting the CSS 11503 Power SupplyC-12 Troubleshooting the CSS 11503 Power SupplyTroubleshooting the CSS 11506 Power Supply CHMGR Missing backup power supply Figure C-1 Location of the CSS 11506 Power SuppliesAppendix C Troubleshooting Troubleshooting the CSS Power Supply CHMGR Cannot locate power supply PSnumberAppendix C Troubleshooting Troubleshooting the CSS Power Supply Figure C-2 CSS 11506 AC Power Supply LEDsFigure C-3 CSS 11506 DC Power Supply LEDs POWER SOURCESI/P OK DC power supply C-15Troubleshooting the CSS 11501 Chassis Fans Troubleshooting the CSS FansTroubleshooting the CSS 11501 Chassis Fans Troubleshooting the CSS 11503 Chassis FansTroubleshooting the CSS 11503 Chassis Fans C-17Troubleshooting the CSS 11506 Fan Module C-18C-19 Troubleshooting the CSSInformation” C-20 Troubleshooting the CSS Modules C-21Table C-5 Troubleshooting the CSS Modules C-22Table C-5 Troubleshooting the CSS Modules continued C-23Log File Information C-24C-25 Table C-6 CSS Log File Descriptions continued78-13884-03 Appendix C Troubleshooting Log File InformationC-26 Agency Approvals Safety Requirements Translated Safety Warnings A P P E N D I X DAgency Approvals FCC Class A Compliance Notice United States FCC Compliance Information Statement United States CISPR 22 Class A Warning ICES-003 Class A Compliance Notice CanadaEurope EU VCCI Class A Warning Page Class A Notice for Taiwan and Other Traditional Chinese Markets Class A EMC WarningSafety Requirements D-10 Laser SafetySafety Requirements 78-13884-03D-11 Translated Safety WarningsWarning Definition D-12 Lithium Battery Disposal Warning D-13Radiation from Open Port Aperture Warning D-14D-15 D-16 Class 1 Laser Product WarningQualified Personnel Warning Two-Person Lifting Warning D-17D-18 Lightning Activity Warning D-19Jewelry Removal Warning D-20Reading Instructions Warning D-21Disconnect Device Warning D-22Chassis Installation Warning D-23monteringsskruene eine dritte Person die Befestigungsschrauben festziehtpersoner må holde kabinettet på plass mens en tredje person fester pessoa para apertar os parafusos de montagemGround Conductor Warning D-25Installation and Replacement Warning D-26Use Copper Conductors Only D-27Short-Circuit Protection Warning D-28Wire Preparation Warning D-29D-30 DC Power Source Warning D-31D-32 Dual Power Supply Warning D-33DC Power Supply Wiring Warning D-34D-35 Blank Faceplate Requirement Warning D-36D-37 Power Off Before Working on System Warning D-38Fan Injury Warning D-39AC and DC Power Module Warning D-40Power Cord Warning other versions available D-41Ground Conductor Warning D-42Translated Safety Warnings D-4378-13884-03 Translated Safety WarningsD-44 I N D E IN-1IN-2 DC electrical specifications 1-6, A-2configuring IN-3 IN-4 IN-5 78-13884-03 IN-6Index