Test Ref # Testreference | Cisco Systems 11500 Series specs

Appendix C Troubleshooting

Troubleshooting the Boot Process

Press <ESC> to enter the Diagnostic Monitor

* * * * * * * * * * * * * *...

Ran 1 times, x tests. Detected 0 errors.

If an error occurs during a test, the console displays an error message, increments the detected error counter, and continues to the next test until it completes all of the power-on self tests. The error messages appear in the following format:

>>>>>>>>FAILURE_START

>

>From: Slot Slot_number, CPU Cpu_number

>Level: Failure_level

>Type: Failure_type

>Major Error ID: Maj_Error_id

>Minor Error ID: Min_Error_id

>Test Ref #: Test_reference

>Test: 'Test_name' >Details:

>

>Failure_details

>

>>>>>>>>>FAILURE_END

		Cisco 11500 Series Content Services Switch Hardware Installation Guide

	78-13884-03			C-3
	78-13884-03			C-3

Image 133

Cisco Systems 11500 Series manual Test Ref # Testreference

Contents

Software Version December Page Copyright 2002, Cisco Systems, Inc All rights reserved Page N T E N T S Mid-Mounting the CSS 11506 Mounting Brackets Powering Up the CSS Cable Connector Pinouts B-1 Troubleshooting C-1 Radiation from Open Port Aperture Warning D E Xii Front-Mounting Position of the CSS 11506 Mounting Brackets Location of the CSS 11506 Power Supplies C-13 RJ-45 Fast Ethernet Connector Pinouts B-2 Table B-3 Audience About This Guide Chapter/Appendix Description How to Use This Guide Document Title Description Related Documentation Document Title Description Xxi Symbols and Conventions Xxii Xxiii World Wide Web Obtaining Documentation Ordering Documentation Documentation CD-ROMDocumentation Feedback You can order Cisco documentation in these ways Cisco.com Obtaining Technical AssistanceTechnical Assistance Center Priority level 4 P4 product capabilities Cisco TAC Web Site Cisco TAC Escalation Center Unpacking and Installing the CSS Site Requirements Safety Guidelines Chassis-Lifting Guidelines for the CSS 11503 and CSS Electrical Safety Unpacking and Installing the CSS Safety Guidelines AC Specification CSS Specifications for Cisco 11500 Series Power SuppliesDC Specification CSS Required Tools and Equipment Power Guidelines for DC Systems CSS 11503 and CSS Shipment Contents Unpacking the CSS Unpacking the CSSUnpacking the CSS 11503 or CSS If the Product is Damaged Preinstallation Requirements Installing a CSS 11501 as a Freestanding Unit Installing the CSS 2illustrates front-mounting the mounting brackets Installing a CSS 11501 as a Rackmounted Unit Installing a CSS 11503 as a Freestanding Unit 59538 Installing a CSS 11503 as a Rackmounted Unit Mid-Mounting the Mounting Brackets on the CSS Front-Mounting Position of the CSS 11506 Mounting Brackets Mid-Mounting the CSS 11506 Mounting Brackets Rack-Mounting the CSS 11506 Chassis Installing a CSS Module Installation Precautions Installation Precautions and Restrictions Module Slot Restrictions Initial active Switch Control Module SCMSlot Number Slot Usage Module Slot location Slot location 59550 Unpacking a CSS Module Installing a Module Installing a Module into a CSS Chassis Installing a Passive SCM in a CSS Installing a Pcmcia Cover on an SCM Unpacking and Installing the CSS Installing a CSS Module Cabling the CSS Cabling the CSS Cabling the CSS CSS 11501 Connectors and LEDs CSS 11501 Connectors and LEDs LED Name Color State Indicates 1describes the CSS 11501 LEDs and their indications LED Name Color State Indicates CSS 11503 and CSS 11506 Module Overview Cabling the CSS 11503 and CSS 11506 Modules Cabling the CSS Cabling the CSS 11503 and CSS 11506 Modules 2illustrates a fully-configured CSS 11503 and its components 3illustrates a fully-configured CSS 11506 and its components Switch Control Module Connectors and LEDs 11b 11a 2describes the SCM LEDs and their indications 10BASE-T/100BASE-TX connector Fast Ethernet Module Connectors and LEDsRJ-45 Ethernet 16-Port Fast Ethernet Module Connectors and LEDs 3describes the FEM LEDs and their indications Gigabit Ethernet Module Connectors and LEDs Gigabit Ethernet Module Connectors and LEDs 8illustrates the SAM front panel LEDs Session Accelerator Module LEDs 5describes the LEDs Secure Socket Layer SSL Module LEDs 9illustrates the SSL module front panel LEDs Parameters Default Settings Connecting the ConsoleBaud 9600 Data Bits Parity None Stop Bits Terminal Type Flow Control None Tools and Supplies Connecting the Chassis to GroundQuantity Description Comments Connecting the Chassis to Ground Lug Strip Length Attaching the Grounding Cable Go to the next section, Connecting the Power Cord Connecting a CSS 11501 Power Cord Connecting the Power CordAC power connector Power switch Connecting a CSS 11503 AC Power Cord Connecting a CSS 11503 Power CordPower switch AC power connector Following sections provide information on Connecting a CSS 11503 DC Power Cord 13 Location of the CSS 11503 DC Power Supply Connectors Terminal block -, +, Power switch Ground CSS DC Power Source Connecting a CSS 11506 AC Power Cord Connecting a CSS 11506 Power Cord 14 Connecting a CSS 11506 AC Power Cord Connecting a CSS 11506 DC Power Cord OK OK Power supply LEDs Power switch Terminal block -, +, 10 CSS 11506 to DC Power Source Cabling Checking the DC Power Connection CSS 11503 and CSS Powering Up the CSS Booting and Configuring the CSS Booting the CSS for the First Time Powering Down the CSS Hardware Initialization and Power-On Diagnostics State Sequence LED Color LED State Entering Your License Key At the prompt, enter the 12-digit option license key Configuring the Ethernet Management Port CSS allows you to change the default username and password Changing the Default Username and Password No to keep the default username and password Password-Protecting the Offline Diagnostic Monitor Menu Logging in to the CSS CSS then enables you to access the OffDM menu Using the Configuration Script 192.168.3.3 Configuring Layer 3 Load Balancing To configure Layer 3 load balancing, enter Configuring Layer 5 Load Balancing 192.168.3.8 Configuring Proxy Cache 192.168.3.9 Configuring Transparent Cache 78-13884-03 Service TransparentCache1 Video/x-msvideo Where to Go Next 78-13884-03 Specifications Electrical Specifications Specification Operating Non-operating Environmental Specifications Specification CSS Physical Specifications Disk Specifications Module SpecificationsSpecification Hard Disk Flash Disk Capacity minimum 512 MB 256 MB Interface Supported Standards Address Resolution Protocol ARP Inverse ARPTransport Network Gateway RoutingApplication Network Utilities Network Management Cable Connector Pinouts Signal Name Numbers RJ-45 Fast Ethernet Connector PinoutsRJ-45 Fast Ethernet Pin RX + TX + Unconnected RJ-45 RS-232 Console Port Pinouts Signal Name Pin NumberFollowing sections provide the pinouts for RJ-45 Rollover Connecting the Console Port to a PC RJ-45 Rollover DB-25 DTE Connecting the Console Port to a Terminal RJ-45 Rollover DB-25 DCE Connecting the Console Port to a Modem TX + RX + Unconnected RJ-45 Management Connector Pinouts 78-13884-03 Troubleshooting Diagnostic Tests for Hardware Troubleshooting the Boot ProcessFor information about the boot process, refer to , Booting Test Ref # Testreference Field Description Field Description Field Description Provides information about the error for example Errors in the Boot Configuration Record Failure of the Disk Drive in the SCM CSS 11501 Boot and Verification SCM Boot and Verification of the Modules Possible Problem Recommended Action Troubleshooting the Console Interface Troubleshooting the CSS 11501 Power Supply Troubleshooting the CSS Power SupplyFollowing sections discuss Troubleshooting the CSS 11506 Power Supply Troubleshooting the CSS 11503 Power Supply 59603 Power supply Power Supply LEDs I/P OK and 3 Terminal block Power Supply LEDs AC OK and 3 AC connector DC OK LED State AC OK or Troubleshooting the CSS 11501 Chassis Fans Troubleshooting the CSS Fans When a fan failure occurs, you must replace the CSS chassis Troubleshooting the CSS 11503 Chassis Fans Troubleshooting the CSS 11506 Fan Module Symptom Recommended Action Troubleshooting the CSS Symptom Recommended Action Troubleshooting the CSS Modules Chassis command to verify the state Power up the CSS to boot the moduleReboot the CSS to boot the module Modules Temperature that is too high, indicated by Variable Log File Information Log File Destination Default Alternate Location Records Log file when a system log file is Overwrites an existing backup systemRenamed. When you reboot a CSS, Size 50 MB, for a hard disk-based Appendix C Troubleshooting Log File Information This appendix includes the following sections Regulatory Agency ApprovalsApproval Agency and Requirement FCC Class a Compliance Notice United States +408 FCC Compliance Information Statement United States Europe EU ICES-003 Class a Compliance Notice CanadaCispr 22 Class a Warning English Statement of Compliance Vcci Class a Warning 78-13884-03 Agency Approvals Canada Safety RequirementsEurope Mexico EN60825-1 EN60825-2 Laser SafetyInternational IEC60825-1 IEC60825-2 Translated Safety Warnings Translated Safety Warnings Lithium Battery Disposal Warning Radiation from Open Port Aperture Warning 78-13884-03 Qualified Personnel Warning Class 1 Laser Product Warning Two-Person Lifting Warning Translated Safety Warnings Lightning Activity Warning Jewelry Removal Warning Reading Instructions Warning Disconnect Device Warning Chassis Installation Warning Monteringsskruene Eine dritte Person die Befestigungsschrauben festziehtPessoa para apertar os parafusos de montagem Persona para ajustar los tornillos de montaje Ground Conductor Warning Installation and Replacement Warning Use Copper Conductors Only Short-Circuit Protection Warning Wire Preparation Warning Translated Safety Warnings DC Power Source Warning Translated Safety Warnings Dual Power Supply Warning DC Power Supply Wiring Warning 78-13884-03 Blank Faceplate Requirement Warning 78-13884-03 Power Off Before Working on System Warning Fan Injury Warning AC and DC Power Module Warning Power Cord Warning other versions available Ground Conductor Warning 78-13884-03 78-13884-03 D E IN-2 IN-3 IN-4 IN-5 IN-6