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Cisco Systems 11500 Series manual Appendix C Troubleshooting Log File Information

Models: 11500 Series

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Troubleshooting Specification Install Signal Name Numbers Parameters Default Settings Symbols and Conventions Connecting the Power Cord Using the Configuration Script Symptom Recommended Action Diagnostic Tests for Hardware

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Appendix C Troubleshooting

Log File Information

	Cisco 11500 Series Content Services Switch Hardware Installation Guide
C-26	78-13884-03

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Cisco Systems 11500 Series manual Appendix C Troubleshooting Log File Information

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Contents

Software Version December Page Copyright 2002, Cisco Systems, Inc All rights reserved Page N T E N T S Mid-Mounting the CSS 11506 Mounting Brackets Powering Up the CSS Cable Connector Pinouts B-1 Troubleshooting C-1 Radiation from Open Port Aperture Warning D E Xii Front-Mounting Position of the CSS 11506 Mounting Brackets Location of the CSS 11506 Power Supplies C-13 RJ-45 Fast Ethernet Connector Pinouts B-2 Table B-3 About This Guide Audience How to Use This Guide Chapter/Appendix Description Related Documentation Document Title Description Document Title Description Symbols and Conventions Xxi Xxii Xxiii Obtaining Documentation World Wide Web Documentation CD-ROM Ordering DocumentationDocumentation Feedback You can order Cisco documentation in these ways Obtaining Technical Assistance Cisco.comTechnical Assistance Center Cisco TAC Web Site Priority level 4 P4 product capabilities Cisco TAC Escalation Center Unpacking and Installing the CSS Safety Guidelines Site Requirements Chassis-Lifting Guidelines for the CSS 11503 and CSS Electrical Safety Unpacking and Installing the CSS Safety Guidelines Specifications for Cisco 11500 Series Power Supplies AC Specification CSSDC Specification CSS Power Guidelines for DC Systems CSS 11503 and CSS Required Tools and Equipment Shipment Contents Unpacking the CSS Unpacking the CSSUnpacking the CSS 11503 or CSS If the Product is Damaged Preinstallation Requirements Installing the CSS Installing a CSS 11501 as a Freestanding Unit Installing a CSS 11501 as a Rackmounted Unit 2illustrates front-mounting the mounting brackets Installing a CSS 11503 as a Freestanding Unit Installing a CSS 11503 as a Rackmounted Unit 59538 Mid-Mounting the Mounting Brackets on the CSS Front-Mounting Position of the CSS 11506 Mounting Brackets Mid-Mounting the CSS 11506 Mounting Brackets Installing a CSS Module Rack-Mounting the CSS 11506 Chassis Installation Precautions and Restrictions Installation Precautions Initial active Switch Control Module SCM Module Slot RestrictionsSlot Number Slot Usage Module Slot location Slot location 59550 Installing a Module Unpacking a CSS Module Installing a Module into a CSS Chassis Installing a Passive SCM in a CSS Installing a Pcmcia Cover on an SCM Unpacking and Installing the CSS Installing a CSS Module Cabling the CSS Cabling the CSS Cabling the CSS CSS 11501 Connectors and LEDs CSS 11501 Connectors and LEDs 1describes the CSS 11501 LEDs and their indications LED Name Color State Indicates LED Name Color State Indicates Cabling the CSS 11503 and CSS 11506 Modules CSS 11503 and CSS 11506 Module Overview Cabling the CSS Cabling the CSS 11503 and CSS 11506 Modules 2illustrates a fully-configured CSS 11503 and its components 3illustrates a fully-configured CSS 11506 and its components Switch Control Module Connectors and LEDs 11a 11b 2describes the SCM LEDs and their indications Fast Ethernet Module Connectors and LEDs 10BASE-T/100BASE-TX connectorRJ-45 Ethernet 16-Port Fast Ethernet Module Connectors and LEDs Gigabit Ethernet Module Connectors and LEDs 3describes the FEM LEDs and their indications Gigabit Ethernet Module Connectors and LEDs Session Accelerator Module LEDs 8illustrates the SAM front panel LEDs Secure Socket Layer SSL Module LEDs 5describes the LEDs 9illustrates the SSL module front panel LEDs Connecting the Console Parameters Default SettingsBaud 9600 Data Bits Parity None Stop Bits Terminal Type Flow Control None Connecting the Chassis to Ground Tools and SuppliesQuantity Description Comments Connecting the Chassis to Ground Attaching the Grounding Cable Lug Strip Length Go to the next section, Connecting the Power Cord Connecting the Power Cord Connecting a CSS 11501 Power CordAC power connector Power switch Connecting a CSS 11503 Power Cord Connecting a CSS 11503 AC Power CordPower switch AC power connector Following sections provide information on Connecting a CSS 11503 DC Power Cord Terminal block -, +, Power switch 13 Location of the CSS 11503 DC Power Supply Connectors CSS DC Power Source Ground Connecting a CSS 11506 Power Cord Connecting a CSS 11506 AC Power Cord 14 Connecting a CSS 11506 AC Power Cord Connecting a CSS 11506 DC Power Cord Power supply LEDs Power switch Terminal block -, +, OK OK 10 CSS 11506 to DC Power Source Cabling Checking the DC Power Connection CSS 11503 and CSS Booting and Configuring the CSS Powering Up the CSS Powering Down the CSS Booting the CSS for the First Time Hardware Initialization and Power-On Diagnostics State Sequence LED Color LED State Entering Your License Key Configuring the Ethernet Management Port At the prompt, enter the 12-digit option license key Changing the Default Username and Password CSS allows you to change the default username and password Password-Protecting the Offline Diagnostic Monitor Menu No to keep the default username and password CSS then enables you to access the OffDM menu Logging in to the CSS Using the Configuration Script 192.168.3.3 Configuring Layer 3 Load Balancing To configure Layer 3 load balancing, enter Configuring Layer 5 Load Balancing 192.168.3.8 Configuring Proxy Cache 192.168.3.9 Configuring Transparent Cache 78-13884-03 Service TransparentCache1 Where to Go Next Video/x-msvideo 78-13884-03 Specifications Electrical Specifications Environmental Specifications Specification Operating Non-operating Physical Specifications Specification CSS Module Specifications Disk SpecificationsSpecification Hard Disk Flash Disk Capacity minimum 512 MB 256 MB Interface Address Resolution Protocol ARP Inverse ARP Supported StandardsTransport Network Routing GatewayApplication Network Utilities Network Management Cable Connector Pinouts RJ-45 Fast Ethernet Connector Pinouts Signal Name NumbersRJ-45 Fast Ethernet Pin RX + TX + Unconnected Signal Name Pin Number RJ-45 RS-232 Console Port PinoutsFollowing sections provide the pinouts for Connecting the Console Port to a PC RJ-45 Rollover Connecting the Console Port to a Terminal RJ-45 Rollover DB-25 DTE Connecting the Console Port to a Modem RJ-45 Rollover DB-25 DCE RJ-45 Management Connector Pinouts TX + RX + Unconnected 78-13884-03 Troubleshooting Troubleshooting the Boot Process Diagnostic Tests for HardwareFor information about the boot process, refer to , Booting Test Ref # Testreference Field Description Field Description Provides information about the error for example Field Description Errors in the Boot Configuration Record CSS 11501 Boot and Verification Failure of the Disk Drive in the SCM SCM Boot and Verification of the Modules Troubleshooting the Console Interface Possible Problem Recommended Action Troubleshooting the CSS Power Supply Troubleshooting the CSS 11501 Power SupplyFollowing sections discuss Troubleshooting the CSS 11503 Power Supply Troubleshooting the CSS 11506 Power Supply Power supply 59603 Power Supply LEDs AC OK and 3 AC connector Power Supply LEDs I/P OK and 3 Terminal block LED State AC OK or DC OK Troubleshooting the CSS Fans Troubleshooting the CSS 11501 Chassis Fans Troubleshooting the CSS 11503 Chassis Fans When a fan failure occurs, you must replace the CSS chassis Troubleshooting the CSS 11506 Fan Module Troubleshooting the CSS Symptom Recommended Action Symptom Recommended Action Troubleshooting the CSS Modules Power up the CSS to boot the module Chassis command to verify the stateReboot the CSS to boot the module Temperature that is too high, indicated by Variable Modules Log File Destination Default Alternate Location Records Log File Information Overwrites an existing backup system Log file when a system log file isRenamed. When you reboot a CSS, Size 50 MB, for a hard disk-based Appendix C Troubleshooting Log File Information This appendix includes the following sections Agency Approvals RegulatoryApproval Agency and Requirement FCC Class a Compliance Notice United States FCC Compliance Information Statement United States +408 ICES-003 Class a Compliance Notice Canada Europe EUCispr 22 Class a Warning English Statement of Compliance Vcci Class a Warning 78-13884-03 Agency Approvals Safety Requirements CanadaEurope Mexico Laser Safety EN60825-1 EN60825-2International IEC60825-1 IEC60825-2 Translated Safety Warnings Translated Safety Warnings Lithium Battery Disposal Warning Radiation from Open Port Aperture Warning 78-13884-03 Class 1 Laser Product Warning Qualified Personnel Warning Two-Person Lifting Warning Translated Safety Warnings Lightning Activity Warning Jewelry Removal Warning Reading Instructions Warning Disconnect Device Warning Chassis Installation Warning Eine dritte Person die Befestigungsschrauben festzieht MonteringsskruenePessoa para apertar os parafusos de montagem Persona para ajustar los tornillos de montaje Ground Conductor Warning Installation and Replacement Warning Use Copper Conductors Only Short-Circuit Protection Warning Wire Preparation Warning Translated Safety Warnings DC Power Source Warning Translated Safety Warnings Dual Power Supply Warning DC Power Supply Wiring Warning 78-13884-03 Blank Faceplate Requirement Warning 78-13884-03 Power Off Before Working on System Warning Fan Injury Warning AC and DC Power Module Warning Power Cord Warning other versions available Ground Conductor Warning 78-13884-03 78-13884-03 D E IN-2 IN-3 IN-4 IN-5 IN-6

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