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Cisco Systems 11500 Series C-26, Appendix C Troubleshooting Log File Information, 78-13884-03

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C-26

Appendix C Troubleshooting

Log File Information

	Cisco 11500 Series Content Services Switch Hardware Installation Guide
C-26	78-13884-03

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Cisco Systems 11500 Series manual C-26, Appendix C Troubleshooting Log File Information, 78-13884-03

Contents

Cisco 11500 Series Content Services Switch Hardware Installation GuideSoftware Version December Cisco Systems, Inc 170 West Tasman Drive San Jose, CATurn the television or radio antenna until the interference stops Move the equipment farther away from the television or radioCopyright 2002, Cisco Systems, Inc All rights reserved Page C O N T E N T S Electrical SafetySymbols and Conventions Unpacking and Installing the CSSInstalling a Module Shipment ContentsPreinstallation Requirements Installing the CSS 11501Connecting the Power Cord Checking the DC Power Connection CSS 11503 and CSS 11506Booting and Configuring the CSS Booting the CSS for the First TimeCable Connector Pinouts B-1 RS-232 Console Port Pinouts B-3Troubleshooting C-1 Safety Requirements D-9 Laser Safety D-10 Translated Safety Warnings Fan Injury Warning D-39 AC and DC Power Module Warning D-40 Power Cord Warning other versions available D-41Contents Ground Conductor WarningContents 78-13884-03Front-Mounting Position of the CSS 11506 Mounting Brackets SSL Module LEDsCSS 11501 Connectors and LEDs xiiiLocation of the CSS 11506 Power Supplies C-13 Figure C-1Figure C-2 Figure C-3RJ-45 Fast Ethernet Connector Pinouts B-2 RJ-45 RS-232 Serial Connector Pinouts for the Console Port B-3Session Accelerator Module LED Descriptions Table A-1Table B-3 Table B-4Table B-5 Table B-6About This Guide Audiencexvii How to Use This Guide Installing the CSSBooting and Configuring the CSSRelated Documentation Document TitleDescription Document Title DescriptionSymbols and Conventions Document TitleDescription Varoitus Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi johtaa ruumiinvammaan. Ennen kuin työskentelet minkään laitteiston parissa, ota selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisista onnettomuuksien ehkäisykeinoista. Tässä julkaisussa esiintyvien varoitusten käännökset löydät tämän laitteen mukana olevan asennusoppaan liitteestä Translated Safety Warnings käännetyt turvallisuutta koskevat varoitukset xxiiWarnung Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu einer Körperverletzung führen könnte. Bevor Sie mit der Arbeit an irgendeinem Gerät beginnen, seien Sie sich der mit elektrischen Stromkreisen verbundenen Gefahren und der Standardpraktiken zur Vermeidung von Unfällen bewußt. Übersetzungen der in dieser Veröffentlichung enthaltenen Warnhinweise finden Sie im Anhang mit dem Titel “Translated Safety Warnings” Übersetzung der Warnhinweise in der diesem Gerät beiliegenden Installationsanleitung xxiiiObtaining Documentation World Wide Webxxiv Documentation CD-ROM Ordering DocumentationDocumentation Feedback Obtaining Technical Assistance Cisco.comTechnical Assistance Center xxviCisco TAC Web Site Priority level 4 P4 product capabilitiesxxvii Cisco TAC Escalation Center xxviiiUnpacking and Installing the CSS Site Requirements Safety Guidelines Required Tools and EquipmentShipment Contents Unpacking the CSS If the Product is Damaged Preinstallation Requirements Installing the CSS Installing the CSSSafety Guidelines Site RequirementsChassis-Lifting Guidelines for the CSS 11503 and CSS Chapter 1 Unpacking and Installing the CSS Safety GuidelinesElectrical Safety Never install telephone wiring during a lightning storm Specifications for Cisco 11500 Series Power Supplies Table 1-1 AC Electrical SpecificationsTable 1-2 DC Electrical Specifications Power Guidelines for DC Systems CSS 11503 and CSS Required Tools and EquipmentShipment Contents Unpacking the CSS Unpacking the CSSUnpacking the CSS 11503 or CSS Unpacking the CSS Unpacking the CSS 11503 or CSSIf the Product is Damaged 1-10Preinstallation Requirements Installing the CSS Installing the CSS Installing the CSS1-11 Installing the CSS Installing a CSS 11501 as a Freestanding UnitInstalling a CSS 11501 as a Freestanding Unit Installing a CSS 11501 as a Rackmounted UnitInstalling a CSS 11501 as a Rackmounted Unit 1-13Installing a CSS 11503 as a Freestanding Unit Installing the CSSInstalling a CSS 11503 as a Freestanding Unit Installing a CSS 11503 as a Rackmounted UnitInstalling a CSS 11503 as a Rackmounted Unit 1-15Figure 1-2 Front-Mounting the Mounting Brackets on the CSS 1-16 Figure 1-3 Mid-Mounting the Mounting Brackets on the CSSInstalling the CSS Mid-Mounting the CSS 11506 Mounting BracketsRack-Mounting the CSS 11506 Chassis 1-17Mid-Mounting the CSS 11506 Mounting Brackets 1-18Figure 1-5 Mid-Mounting the Mounting Brackets on the CSS Installing a CSS Module Rack-Mounting the CSS 11506 ChassisInstallation Precautions and Restrictions Unpacking a CSS Module Installing a Module Installing a ModuleInstallation Precautions and Restrictions Installation Precautions1-20 Module Slot Restrictions 1-21Table 1-3 CSS 11503 Chassis Slot Restriction Table 1-4 CSS 11506 Chassis Slot RestrictionFigure 1-6 Fully-Configured CSS Chapter 1 Unpacking and Installing the CSS Installing a CSS ModuleSlot location Slot locationFigure 1-7 Fully-Configured CSS Chapter 1 Unpacking and Installing the CSS Installing a CSS Module1-23 78-13884-03Installing a Module Unpacking a CSS Module1-24 To install a module 1-25Installing a Passive SCM in a CSS 1-269. Reboot the CSS to initialize the passive SCM 1-27Chapter 1 Unpacking and Installing the CSS Installing a CSS Module 1-2878-13884-03 Cabling the CSS Connecting the Console Connecting the Chassis to GroundConnecting the Power Cord C H A P T E RCabling the CSS Two status module LEDs indicating power and device readiness CSS 11501 Connectors and LEDs LED Name ColorState IndicatesLED Name ColorState IndicatesCSS 11503 and CSS 11506 Module Overview Switch Control Module Connectors and LEDsFast Ethernet Module Connectors and LEDs Gigabit Ethernet Module Connectors and LEDsThe CSS modules are as follows An additional SCM to serve as a passive redundant module Figure 2-3 CSS 11506 Content Services Switch 2 3 42-10 Chapter 2 Cabling the CSS Cabling the CSS 11503 and CSS 11506 ModulesSwitch Control Module Connectors and LEDs 2-11Figure 2-4 Switch Control Module Connectors and LEDs 2-12Table 2-2 Switch Control Module LED Descriptions LED NameColor StateFast Ethernet Module Connectors and LEDs Figure 2-5 8-Port Fast Ethernet Module Connectors and LEDs2-14 Figure 2-6 16-Port Fast Ethernet Module Connectors and LEDs 2-1510M-16FE EthernetGigabit Ethernet Module Connectors and LEDs 2-16Table 2-3 Fast Ethernet Module LED Descriptions Figure 2-7 Gigabit Ethernet Module Connectors and LEDs 2-17Table 2-4 Gigabit Ethernet Module LED Descriptions C S S 5 - 1 0 M - 2 G ESession Accelerator Module LEDs 2-18Table 2-4 Gigabit Ethernet Module LED Descriptions continued Figure 2-8 Session Accelerator Module LEDsSecure Socket Layer SSL Module LEDs 2-19Table 2-5 Session Accelerator Module LED Descriptions LED Name ColorState IndicatesConnecting the Console Default SettingsParameters 2-21Connecting the Chassis to Ground Tools and Supplies2-22 1 or 2-23Attaching the Grounding Cable Strip Length2-24 8. Go to the next section, “Connecting the Power Cord” Figure 2-10 Attaching Grounding Wire to Grounding Lug2-25 Connecting the Power Cord Connecting a CSS 11501 Power CordConnecting a CSS 11501 Power Cord Connecting a CSS 11503 Power Cord Connecting a CSS 11506 Power CordConnecting a CSS 11503 Power Cord Connecting a CSS 11503 AC Power CordConnecting a CSS 11503 AC Power Cord Connecting a CSS 11503 DC Power CordConnecting a CSS 11503 DC Power Cord 2-28Figure 2-13 Location of the CSS 11503 DC Power Supply Connectors 2-2948/-60V 0A,430VATable 2-9 CSS 11503 to DC Power Source Cabling 2-30Connecting a CSS 11506 Power Cord Connecting a CSS 11506 AC Power CordConnecting a CSS 11506 AC Power Cord Connecting a CSS 11506 DC Power CordFigure 2-14 Connecting a CSS 11506 AC Power Cord 2-32Connecting a CSS 11506 DC Power Cord 2-33Figure 2-15 Location of CSS 11506 DC Power Supply Connectors 2-34I/P DC OK OKTable 2-10 CSS 11506 to DC Power Source Cabling 2-35Checking the DC Power Connection CSS 11503 and CSS 2-36Booting and Configuring the CSS Powering Up the CSSPowering Up the CSS Powering Down the CSS Booting the CSS for the First Time Logging in to the CSSPowering Down the CSS Booting the CSS for the First TimeHardware Initialization and Power-On Diagnostics Chapter 3 Booting and Configuring the CSSBooting the CSS for the First Time Table 3-1 Status LEDs Boot Definitions State SequenceLED Color LED StateEntering Your License Key Configuring the Ethernet Management Port Changing the Default Username and Password Password-Protecting the Offline Diagnostic Monitor Menu Enter administrator username Enter administrator passwordConfirm administrator password Set Password Protection for Offline Diagnostic Monitor menu yes,noLogging in to the CSS Using the Configuration Script 3-10Configuring Layer 3 Load Balancing Configuring Layer 5 Load Balancing Configuring Proxy Cache Configuring Transparent CacheChapter 3 Booting and Configuring the CSS Using the Configuration ScriptConfiguring Layer 3 Load Balancing 3-12To configure Layer 3 load balancing, enter After the configuration is completed, the script automaticallyDisplays the running-config Saves the running-config to the startup-configConfiguring Layer 5 Load Balancing 3-14The script prompts you to configure 3-15Configuring Proxy Cache owner L5Owner content L3Rulevip address 192.168.3.8 balance aca active content L5Rule 3-16The script prompts you to configure 3-17Configuring Transparent Cache 3-18Activates the services 3-19After the configuration is completed, the script automatically Displays the running-configSaves the running-config to the startup-config Chapter 3 Booting and Configuring the CSSWhere to Go Next Chapter 3 Booting and Configuring the CSSUsing the Configuration Script owner TransparentOwner content TransparentRuleChapter 3 Booting and Configuring the CSS Using the Configuration Script3-22 78-13884-03Specifications Electrical Specifications Environmental SpecificationsPhysical Specifications Module Specifications Disk Specifications A P P E N D I X AElectrical Specifications Environmental Specifications Physical Specifications Module Specifications Disk SpecificationsSupported Standards TransportNetwork Routing GatewayApplication Network UtilitiesNetwork Management Appendix A Specifications Supported Standards78-13884-03 Cable Connector Pinouts RJ-45 Fast Ethernet Connector PinoutsRJ-45 RS-232 Console Port Pinouts RJ-45 Management Connector Pinouts A P P E N D I X BRJ-45 Fast Ethernet Connector Pinouts RJ-45 RS-232 Console Port Pinouts Connecting the Console Port to a PCConnecting the Console Port to a Terminal Connecting the Console Port to a ModemConnecting the Console Port to a PC Connecting the Console Port to a Terminal Connecting the Console Port to a Modem RJ-45 Management Connector Pinouts Table B-6 RJ-45 Management Connector PinoutsAppendix B Cable Connector Pinouts RJ-45 Management Connector Pinouts 78-13884-03Appendix B Cable Connector Pinouts RJ-45 Management Connector Pinouts 78-13884-03Troubleshooting Troubleshooting the Boot ProcessTroubleshooting the Console Interface Troubleshooting the CSS Power Supply Troubleshooting the CSS FansTroubleshooting the Boot Process Diagnostic Tests for HardwareDiagnostic Tests for Hardware OffDM Verification of the Boot Configuration Record and DiskFrom Slot Slotnumber, CPU Cpunumber Level Failurelevel Type FailuretypeTest Ref # Testreference FailuredetailsField DescriptionTable C-1 Fields in the Diagnostic Monitor Error Message continued FieldDescription Page OffDM Verification of the Boot Configuration Record and Disk Errors in the Boot Configuration RecordErrors in the Boot Configuration Record Failure of the Disk Drive in the SCMCSS 11501 Boot and Verification Failure of the Disk Drive in the SCMSCM Boot and Verification of the Modules Troubleshooting the Console Interface C-10Troubleshooting the CSS Power Supply Troubleshooting the CSS 11501 Power SupplyTroubleshooting the CSS 11501 Power Supply Troubleshooting the CSS 11503 Power SupplyTroubleshooting the CSS 11503 Power Supply Troubleshooting the CSS 11506 Power SupplyC-12 Figure C-1 Location of the CSS 11506 Power Supplies Appendix C Troubleshooting Troubleshooting the CSS Power SupplyCHMGR Missing backup power supply CHMGR Cannot locate power supply PSnumberFigure C-2 CSS 11506 AC Power Supply LEDs Figure C-3 CSS 11506 DC Power Supply LEDsAppendix C Troubleshooting Troubleshooting the CSS Power Supply POWER SOURCESI/P OK DC power supply C-15Troubleshooting the CSS Fans Troubleshooting the CSS 11501 Chassis FansTroubleshooting the CSS 11501 Chassis Fans Troubleshooting the CSS 11503 Chassis FansTroubleshooting the CSS 11503 Chassis Fans C-17Troubleshooting the CSS 11506 Fan Module C-18Troubleshooting the CSS Information”C-19 C-20 Troubleshooting the CSS Modules C-21Table C-5 Troubleshooting the CSS Modules C-22Table C-5 Troubleshooting the CSS Modules continued C-23Log File Information C-24C-25 Table C-6 CSS Log File Descriptions continuedAppendix C Troubleshooting Log File Information C-2678-13884-03 Agency Approvals Safety Requirements Translated Safety Warnings A P P E N D I X DAgency Approvals FCC Class A Compliance Notice United States FCC Compliance Information Statement United States ICES-003 Class A Compliance Notice Canada Europe EUCISPR 22 Class A Warning VCCI Class A Warning Page Class A Notice for Taiwan and Other Traditional Chinese Markets Class A EMC WarningSafety Requirements Laser Safety Safety RequirementsD-10 78-13884-03Translated Safety Warnings Warning DefinitionD-11 D-12 Lithium Battery Disposal Warning D-13Radiation from Open Port Aperture Warning D-14D-15 Class 1 Laser Product Warning Qualified Personnel WarningD-16 Two-Person Lifting Warning D-17D-18 Lightning Activity Warning D-19Jewelry Removal Warning D-20Reading Instructions Warning D-21Disconnect Device Warning D-22Chassis Installation Warning D-23eine dritte Person die Befestigungsschrauben festzieht personer må holde kabinettet på plass mens en tredje person festermonteringsskruene pessoa para apertar os parafusos de montagemGround Conductor Warning D-25Installation and Replacement Warning D-26Use Copper Conductors Only D-27Short-Circuit Protection Warning D-28Wire Preparation Warning D-29D-30 DC Power Source Warning D-31D-32 Dual Power Supply Warning D-33DC Power Supply Wiring Warning D-34D-35 Blank Faceplate Requirement Warning D-36D-37 Power Off Before Working on System Warning D-38Fan Injury Warning D-39AC and DC Power Module Warning D-40Power Cord Warning other versions available D-41Ground Conductor Warning D-42Translated Safety Warnings D-43Translated Safety Warnings D-4478-13884-03 I N D E IN-1DC electrical specifications 1-6, A-2 configuringIN-2 IN-3 IN-4 IN-5 IN-6 Index78-13884-03