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Cisco Systems 11500 Series manual Troubleshooting C-1

Models: 11500 Series

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Troubleshooting C-1

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A P P E N D I X C	Troubleshooting C-1
	Troubleshooting the Boot Process	C-2
	Diagnostic Tests for Hardware	C-2
	OffDM Verification of the Boot Configuration Record and Disk C-7
	Errors in the Boot Configuration Record			C-7
	Failure of the Disk Drive in the SCM C-8
	CSS 11501 Boot and Verification C-8
	SCM Boot and Verification of the Modules			C-9
	Troubleshooting the Console Interface		C-10
	Troubleshooting the CSS Power Supply		C-11

Troubleshooting the CSS 11501 Power Supply	C-11
Troubleshooting the CSS 11503 Power Supply	C-12
Troubleshooting the CSS 11506 Power Supply	C-12

		Troubleshooting the CSS Fans C-16
		Troubleshooting the CSS 11501 Chassis Fans	C-16
		Troubleshooting the CSS 11503 Chassis Fans	C-17
		Troubleshooting the CSS 11506 Fan Module	C-18
		Troubleshooting the CSS 11501 C-19
		Troubleshooting the CSS Modules C-21
		Log File Information C-24
		Regulatory Compliance and Safety Information for the Cisco 11500 Series
A P P E N D I X D
		Content Services Switch D-1
		Agency Approvals D-2
		FCC Class A Compliance Notice (United States) D-3
		FCC Compliance Information Statement (United States) D-4
		ICES-003 Class A Compliance Notice (Canada) D-5
		Europe (EU) D-5
		CISPR 22 Class A Warning D-5
		Cisco 11500 Series Content Services Switch Hardware Installation Guide

	78-13884-03				ix
	78-13884-03				ix

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Cisco Systems 11500 Series manual Troubleshooting C-1

Contents

Hardware Installation Guide Cisco 11500 Series Content Services SwitchSoftware Version December Cisco Systems, Inc 170 West Tasman Drive San Jose, CAMove the equipment farther away from the television or radio Turn the television or radio antenna until the interference stopsCopyright 2002, Cisco Systems, Inc All rights reserved Page Electrical Safety C O N T E N T SSymbols and Conventions Unpacking and Installing the CSSShipment Contents Installing a ModulePreinstallation Requirements Installing the CSS 11501Checking the DC Power Connection CSS 11503 and CSS 11506 Connecting the Power CordBooting and Configuring the CSS Booting the CSS for the First TimeRS-232 Console Port Pinouts B-3 Cable Connector Pinouts B-1Troubleshooting C-1 Safety Requirements D-9 Laser Safety D-10 Translated Safety Warnings Power Cord Warning other versions available D-41 Fan Injury Warning D-39 AC and DC Power Module Warning D-40Contents Ground Conductor Warning78-13884-03 ContentsSSL Module LEDs Front-Mounting Position of the CSS 11506 Mounting BracketsCSS 11501 Connectors and LEDs xiiiFigure C-1 Location of the CSS 11506 Power Supplies C-13Figure C-2 Figure C-3RJ-45 RS-232 Serial Connector Pinouts for the Console Port B-3 RJ-45 Fast Ethernet Connector Pinouts B-2Session Accelerator Module LED Descriptions Table A-1Table B-4 Table B-3Table B-5 Table B-6About This Guide Audiencexvii Installing the CSS How to Use This GuideBooting and Configuring the CSSRelated Documentation Document TitleDescription Description Document TitleSymbols and Conventions Document TitleDescription xxii Varoitus Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi johtaa ruumiinvammaan. Ennen kuin työskentelet minkään laitteiston parissa, ota selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisista onnettomuuksien ehkäisykeinoista. Tässä julkaisussa esiintyvien varoitusten käännökset löydät tämän laitteen mukana olevan asennusoppaan liitteestä Translated Safety Warnings käännetyt turvallisuutta koskevat varoituksetxxiii Warnung Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu einer Körperverletzung führen könnte. Bevor Sie mit der Arbeit an irgendeinem Gerät beginnen, seien Sie sich der mit elektrischen Stromkreisen verbundenen Gefahren und der Standardpraktiken zur Vermeidung von Unfällen bewußt. Übersetzungen der in dieser Veröffentlichung enthaltenen Warnhinweise finden Sie im Anhang mit dem Titel “Translated Safety Warnings” Übersetzung der Warnhinweise in der diesem Gerät beiliegenden InstallationsanleitungObtaining Documentation World Wide Webxxiv Documentation CD-ROM Ordering DocumentationDocumentation Feedback Cisco.com Obtaining Technical AssistanceTechnical Assistance Center xxviCisco TAC Web Site Priority level 4 P4 product capabilitiesxxvii xxviii Cisco TAC Escalation CenterSite Requirements Safety Guidelines Required Tools and Equipment Unpacking and Installing the CSSShipment Contents Unpacking the CSS If the Product is Damaged Preinstallation Requirements Installing the CSS Installing the CSSSite Requirements Safety GuidelinesChapter 1 Unpacking and Installing the CSS Safety Guidelines Chassis-Lifting Guidelines for the CSS 11503 and CSSElectrical Safety Never install telephone wiring during a lightning storm Specifications for Cisco 11500 Series Power Supplies Table 1-1 AC Electrical SpecificationsTable 1-2 DC Electrical Specifications Required Tools and Equipment Power Guidelines for DC Systems CSS 11503 and CSSShipment Contents Unpacking the CSS Unpacking the CSSUnpacking the CSS 11503 or CSS Unpacking the CSS Unpacking the CSS 11503 or CSS1-10 If the Product is DamagedPreinstallation Requirements Installing the CSS Installing the CSS Installing the CSS1-11 Installing a CSS 11501 as a Freestanding Unit Installing the CSSInstalling a CSS 11501 as a Freestanding Unit Installing a CSS 11501 as a Rackmounted Unit1-13 Installing a CSS 11501 as a Rackmounted UnitInstalling the CSS Installing a CSS 11503 as a Freestanding UnitInstalling a CSS 11503 as a Freestanding Unit Installing a CSS 11503 as a Rackmounted UnitInstalling a CSS 11503 as a Rackmounted Unit 1-15Figure 1-2 Front-Mounting the Mounting Brackets on the CSS Figure 1-3 Mid-Mounting the Mounting Brackets on the CSS 1-16Mid-Mounting the CSS 11506 Mounting Brackets Installing the CSSRack-Mounting the CSS 11506 Chassis 1-17Mid-Mounting the CSS 11506 Mounting Brackets 1-18Figure 1-5 Mid-Mounting the Mounting Brackets on the CSS Rack-Mounting the CSS 11506 Chassis Installing a CSS ModuleInstallation Precautions and Restrictions Unpacking a CSS Module Installing a Module Installing a ModuleInstallation Precautions and Restrictions Installation Precautions1-20 1-21 Module Slot RestrictionsTable 1-3 CSS 11503 Chassis Slot Restriction Table 1-4 CSS 11506 Chassis Slot RestrictionChapter 1 Unpacking and Installing the CSS Installing a CSS Module Figure 1-6 Fully-Configured CSSSlot location Slot locationChapter 1 Unpacking and Installing the CSS Installing a CSS Module Figure 1-7 Fully-Configured CSS1-23 78-13884-03Installing a Module Unpacking a CSS Module1-24 1-25 To install a module1-26 Installing a Passive SCM in a CSS1-27 9. Reboot the CSS to initialize the passive SCMChapter 1 Unpacking and Installing the CSS Installing a CSS Module 1-2878-13884-03 Connecting the Console Connecting the Chassis to Ground Cabling the CSSConnecting the Power Cord C H A P T E RCabling the CSS Two status module LEDs indicating power and device readiness CSS 11501 Connectors and LEDs Color LED NameState IndicatesColor LED NameState IndicatesSwitch Control Module Connectors and LEDs CSS 11503 and CSS 11506 Module OverviewFast Ethernet Module Connectors and LEDs Gigabit Ethernet Module Connectors and LEDsThe CSS modules are as follows An additional SCM to serve as a passive redundant module 2 3 4 Figure 2-3 CSS 11506 Content Services Switch2-10 Chapter 2 Cabling the CSS Cabling the CSS 11503 and CSS 11506 Modules2-11 Switch Control Module Connectors and LEDs2-12 Figure 2-4 Switch Control Module Connectors and LEDsLED Name Table 2-2 Switch Control Module LED DescriptionsColor StateFast Ethernet Module Connectors and LEDs Figure 2-5 8-Port Fast Ethernet Module Connectors and LEDs2-14 2-15 Figure 2-6 16-Port Fast Ethernet Module Connectors and LEDs10M-16FE EthernetGigabit Ethernet Module Connectors and LEDs 2-16Table 2-3 Fast Ethernet Module LED Descriptions 2-17 Figure 2-7 Gigabit Ethernet Module Connectors and LEDsTable 2-4 Gigabit Ethernet Module LED Descriptions C S S 5 - 1 0 M - 2 G E2-18 Session Accelerator Module LEDsTable 2-4 Gigabit Ethernet Module LED Descriptions continued Figure 2-8 Session Accelerator Module LEDsSecure Socket Layer SSL Module LEDs 2-19Table 2-5 Session Accelerator Module LED Descriptions Color LED NameState IndicatesDefault Settings Connecting the ConsoleParameters 2-21Connecting the Chassis to Ground Tools and Supplies2-22 2-23 1 orAttaching the Grounding Cable Strip Length2-24 8. Go to the next section, “Connecting the Power Cord” Figure 2-10 Attaching Grounding Wire to Grounding Lug2-25 Connecting a CSS 11501 Power Cord Connecting the Power CordConnecting a CSS 11501 Power Cord Connecting a CSS 11503 Power Cord Connecting a CSS 11506 Power CordConnecting a CSS 11503 AC Power Cord Connecting a CSS 11503 Power CordConnecting a CSS 11503 AC Power Cord Connecting a CSS 11503 DC Power Cord2-28 Connecting a CSS 11503 DC Power Cord2-29 Figure 2-13 Location of the CSS 11503 DC Power Supply Connectors48/-60V 0A,430VA2-30 Table 2-9 CSS 11503 to DC Power Source CablingConnecting a CSS 11506 AC Power Cord Connecting a CSS 11506 Power CordConnecting a CSS 11506 AC Power Cord Connecting a CSS 11506 DC Power Cord2-32 Figure 2-14 Connecting a CSS 11506 AC Power Cord2-33 Connecting a CSS 11506 DC Power Cord2-34 Figure 2-15 Location of CSS 11506 DC Power Supply ConnectorsI/P DC OK OK2-35 Table 2-10 CSS 11506 to DC Power Source Cabling2-36 Checking the DC Power Connection CSS 11503 and CSSPowering Up the CSS Booting and Configuring the CSSPowering Up the CSS Powering Down the CSS Booting the CSS for the First Time Logging in to the CSSBooting the CSS for the First Time Powering Down the CSSHardware Initialization and Power-On Diagnostics Chapter 3 Booting and Configuring the CSSBooting the CSS for the First Time State Sequence Table 3-1 Status LEDs Boot DefinitionsLED Color LED StateEntering Your License Key Configuring the Ethernet Management Port Changing the Default Username and Password Enter administrator username Enter administrator password Password-Protecting the Offline Diagnostic Monitor MenuConfirm administrator password Set Password Protection for Offline Diagnostic Monitor menu yes,noLogging in to the CSS 3-10 Using the Configuration ScriptConfiguring Proxy Cache Configuring Transparent Cache Configuring Layer 3 Load Balancing Configuring Layer 5 Load BalancingChapter 3 Booting and Configuring the CSS Using the Configuration Script3-12 Configuring Layer 3 Load BalancingAfter the configuration is completed, the script automatically To configure Layer 3 load balancing, enterDisplays the running-config Saves the running-config to the startup-config3-14 Configuring Layer 5 Load Balancing3-15 The script prompts you to configureowner L5Owner content L3Rule Configuring Proxy Cachevip address 192.168.3.8 balance aca active content L5Rule 3-163-17 The script prompts you to configure3-18 Configuring Transparent Cache3-19 Activates the servicesDisplays the running-config After the configuration is completed, the script automaticallySaves the running-config to the startup-config Chapter 3 Booting and Configuring the CSSChapter 3 Booting and Configuring the CSS Where to Go NextUsing the Configuration Script owner TransparentOwner content TransparentRuleUsing the Configuration Script Chapter 3 Booting and Configuring the CSS3-22 78-13884-03Electrical Specifications Environmental Specifications SpecificationsPhysical Specifications Module Specifications Disk Specifications A P P E N D I X AElectrical Specifications Environmental Specifications Physical Specifications Disk Specifications Module SpecificationsSupported Standards TransportNetwork Gateway RoutingApplication Network UtilitiesNetwork Management Appendix A Specifications Supported Standards78-13884-03 RJ-45 Fast Ethernet Connector Pinouts Cable Connector PinoutsRJ-45 RS-232 Console Port Pinouts RJ-45 Management Connector Pinouts A P P E N D I X BRJ-45 Fast Ethernet Connector Pinouts Connecting the Console Port to a PC RJ-45 RS-232 Console Port PinoutsConnecting the Console Port to a Terminal Connecting the Console Port to a ModemConnecting the Console Port to a PC Connecting the Console Port to a Terminal Connecting the Console Port to a Modem Table B-6 RJ-45 Management Connector Pinouts RJ-45 Management Connector PinoutsAppendix B Cable Connector Pinouts RJ-45 Management Connector Pinouts 78-13884-0378-13884-03 Appendix B Cable Connector Pinouts RJ-45 Management Connector PinoutsTroubleshooting the Boot Process TroubleshootingTroubleshooting the Console Interface Troubleshooting the CSS Power Supply Troubleshooting the CSS FansDiagnostic Tests for Hardware Troubleshooting the Boot ProcessDiagnostic Tests for Hardware OffDM Verification of the Boot Configuration Record and DiskType Failuretype From Slot Slotnumber, CPU Cpunumber Level FailurelevelTest Ref # Testreference FailuredetailsDescription FieldTable C-1 Fields in the Diagnostic Monitor Error Message continued FieldDescription Page Errors in the Boot Configuration Record OffDM Verification of the Boot Configuration Record and DiskErrors in the Boot Configuration Record Failure of the Disk Drive in the SCMFailure of the Disk Drive in the SCM CSS 11501 Boot and VerificationSCM Boot and Verification of the Modules C-10 Troubleshooting the Console InterfaceTroubleshooting the CSS 11501 Power Supply Troubleshooting the CSS Power SupplyTroubleshooting the CSS 11501 Power Supply Troubleshooting the CSS 11503 Power SupplyTroubleshooting the CSS 11503 Power Supply Troubleshooting the CSS 11506 Power SupplyC-12 Appendix C Troubleshooting Troubleshooting the CSS Power Supply Figure C-1 Location of the CSS 11506 Power SuppliesCHMGR Missing backup power supply CHMGR Cannot locate power supply PSnumberFigure C-3 CSS 11506 DC Power Supply LEDs Figure C-2 CSS 11506 AC Power Supply LEDsAppendix C Troubleshooting Troubleshooting the CSS Power Supply POWER SOURCESC-15 I/P OK DC power supplyTroubleshooting the CSS 11501 Chassis Fans Troubleshooting the CSS FansTroubleshooting the CSS 11501 Chassis Fans Troubleshooting the CSS 11503 Chassis FansC-17 Troubleshooting the CSS 11503 Chassis FansC-18 Troubleshooting the CSS 11506 Fan ModuleTroubleshooting the CSS Information”C-19 C-20 C-21 Troubleshooting the CSS ModulesC-22 Table C-5 Troubleshooting the CSS ModulesC-23 Table C-5 Troubleshooting the CSS Modules continuedC-24 Log File InformationTable C-6 CSS Log File Descriptions continued C-25Appendix C Troubleshooting Log File Information C-2678-13884-03 A P P E N D I X D Agency Approvals Safety Requirements Translated Safety WarningsAgency Approvals FCC Class A Compliance Notice United States FCC Compliance Information Statement United States ICES-003 Class A Compliance Notice Canada Europe EUCISPR 22 Class A Warning VCCI Class A Warning Page Class A EMC Warning Class A Notice for Taiwan and Other Traditional Chinese MarketsSafety Requirements Safety Requirements Laser SafetyD-10 78-13884-03Translated Safety Warnings Warning DefinitionD-11 D-12 D-13 Lithium Battery Disposal WarningD-14 Radiation from Open Port Aperture WarningD-15 Class 1 Laser Product Warning Qualified Personnel WarningD-16 D-17 Two-Person Lifting WarningD-18 D-19 Lightning Activity WarningD-20 Jewelry Removal WarningD-21 Reading Instructions WarningD-22 Disconnect Device WarningD-23 Chassis Installation Warningpersoner må holde kabinettet på plass mens en tredje person fester eine dritte Person die Befestigungsschrauben festziehtmonteringsskruene pessoa para apertar os parafusos de montagemD-25 Ground Conductor WarningD-26 Installation and Replacement WarningD-27 Use Copper Conductors OnlyD-28 Short-Circuit Protection WarningD-29 Wire Preparation WarningD-30 D-31 DC Power Source WarningD-32 D-33 Dual Power Supply WarningD-34 DC Power Supply Wiring WarningD-35 D-36 Blank Faceplate Requirement WarningD-37 D-38 Power Off Before Working on System WarningD-39 Fan Injury WarningD-40 AC and DC Power Module WarningD-41 Power Cord Warning other versions availableD-42 Ground Conductor WarningD-43 Translated Safety WarningsTranslated Safety Warnings D-4478-13884-03 IN-1 I N D EDC electrical specifications 1-6, A-2 configuringIN-2 IN-3 IN-4 IN-5 IN-6 Index78-13884-03