
Appendix C Troubleshooting
Troubleshooting the CSS Modules
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| Symptom | Recommended Action |
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| At boot up, the following | 1. | Power down the CSS. |
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| message appears: | 2. | Reseat the module in its slot. |
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| CHMGR: Slot slot/subslot | 3. | Power up the CSS to boot the module. |
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| had diagnostic failures - |
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| NOT STARTING UP |
| If reseating the module does not correct the |
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| failure, replace the module. Refer to the |
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| reference sheet that comes with the |
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| replacement module. |
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| During normal CSS operation, | If the module is not functioning, one of its |
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| the following message appears | Status LED will be Red and blinking slowly. If |
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| and then, the CSS reboots: | it is an FEM, all of its Link and Duplex LEDs |
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| ONDM: LifeTick for | will blink synchronously. When the CSS |
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| reboots, the Status LED is off. Use the show |
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| - slot/subslot failed, | chassis command to verify the state of the |
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| resetting.. | module. |
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| 1. | Replace the module. Refer to the reference |
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| sheet that comes with the replacement |
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| module. |
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| 2. | Power up the CSS to boot the module. |
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| During normal CSS operation, | The Switch Module in slot 1 failed. |
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| the following message appears | 1. | Power down the CSS. |
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| and then, the CSS reboots: |
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| 2. | Remove and replace the module. Refer to |
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| ONDM: Port C Path Failure |
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| the reference sheet that comes with the |
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| %s, turning off |
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| replacement module. |
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| Port. |
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| 3. | Reboot the CSS to boot the module. |
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| During normal CSS operation, | The Switch Module in slot 2 failed. |
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| the following message appears | 1. | Power down the CSS. |
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| and then, the CSS reboots: |
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| 2. | Remove and replace the module. Refer to |
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| ONDM: Port D Path Failure |
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| the reference sheet that comes with the |
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| %s, turning off |
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| replacement module. |
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| Port. |
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| 3. | Reboot the CSS to boot the module. |
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| Cisco 11500 Series Content Services Switch Hardware Installation Guide |
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