Appendix C Troubleshooting

Troubleshooting the Boot Process

Table C-1 Fields in the Diagnostic Monitor Error Message (continued)

Field

Description

 

 

Failure_type

Indicates one of four types of failure, Hardware/Fatal,

 

Hardware/Non-Fatal, Software/Fatal, and

 

Software/Non-Fatal.

 

Fatal errors indicate that a CSS 11501 component or a

 

specific module in the CSS 11503 or CSS 11506 cannot

 

perform its intended function reliably.

 

Non-Fatal errors indicate that a CSS 11501 component or

 

a specific module in the CSS 11503 or CSS 11506 is

 

capable of performing its intended function despite the

 

errors, but you should repair the problem as soon as

 

possible.

 

In the case of fatal and non-fatal errors with the CSS 11501,

 

obtain technical assistance.

 

In the case of fatal and non-fatal errors with the CSS 11503

 

or CSS 11506:

 

1. When the CSS completes the boot process, power down

 

the CSS.

 

2. Reseat the failed module.

 

3. Power up the CSS.

 

If reseating the module does not correct its failure, obtain

 

technical assistance.

 

 

Maj_Error_id

Indicates the single reference number that points to a

 

particular sub-function in the CSS 11501 chassis or a specific

 

module in the CSS 11503 or CSS 11506.

 

 

Min_Error_id

Indicates the sub reference number that points to a particular

 

verification step within the sub-function.

 

 

Test_reference

Indicates the test number associated with a particular test.

 

 

 

 

Cisco 11500 Series Content Services Switch Hardware Installation Guide

 

 

 

 

 

 

78-13884-03

 

 

C-5

 

 

 

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Cisco Systems 11500 Series manual Field Description