Tripp Lite B060-032-8 owner manual General Troubleshooting Problem Solution

Page 47

13. Troubleshooting

Operation problems can arise from a variety of causes. The first step in solving them is to make sure that all cables are securely attached and fully seated in their sockets. Updating the product’s firmware may solve problems that have been discovered and resolved since the prior version was released. If your product is not running the latest firmware version, we strongly recommend that you upgrade. See “Upgrading Firmware,” page 30 for details.

General Troubleshooting

Problem

Solution

I can’t use the B062-001-PS2 or

These are older console modules that work with the B060-032 & B060-016-2 only; the B060-032-8 does

B062-001-USB Console Interface Units with

not support them. Use the B062-002-PS2 or B062-002-USB Console Interface Units instead.

the B060-032-8.

 

The KVM console monitor does not display

1. Verify that all cables are securely connected and in good condition, including those of the Console

and there is no response to keyboard and

Interface Units (CIUs), Server Interface Units (SIUs) and Cat5 cables.

mouse input.

2. Upgrade the firmware for the Server Interface Units (SIUs)

I can’t use the B062-002-PS2 and

1. Verify that the username and password are correct.

B062-002-USB Console Interface Units to

2. Upgrade the firmware of the Console Interface Units (CIUs)

log into the B060-032-8.

 

 

 

I can’t use an Ethernet hub to connect the

Although Cat5 cable is used to connect the CIUs and SIUs to the B060-032-8, it does not support the

CIUs and SIUs to the B060-032-8.

Ethernet protocol; therefore, you cannot use an Ethernet hub to connect them.

 

 

Some of the modules were not upgraded

See “Upgrade Failed,” page 33.

successfully during a firmware upgrade.

 

The firmware upgrade process was

See “Recovering from a Failed Firmware Upgrade,” page 33.

prematurely aborted and now some of the

 

modules are inoperable.

 

 

 

I can’t upgrade the firmware version.

Make sure that you have selected the correct firmware upgrade package and try again. When upgrading

 

the firmware through the B060-032-8 Administrator Utility, use a firmware upgrade package with an FW

 

extension. When the system is unavailable due to a system failure, use a firmware upgrade package with

 

an EXE extension to reinstall the firmware. (See “Upgrading Firmware,” page 30)

I can’t access the B060-032-8 through either

1. Perform a system reset. (See “B060-032-8 Front View” on page 5)

the OSD or the B060-032-8 Administrator

2. Reinstall the firmware (see “Upgrading Firmware via the Firmware Upgrade Utility on page 30).

Utility.

 

 

 

When I login, the browser generates a CA

The certificate can be trusted. (See “Logging Into the Administrator Utility,” page 14)

Root certificate is not trusted, or a Certificate

 

Error response.

 

 

 

Some characters I enter from the keyboard do

Change the keyboard layout setting (OS Language) for the port to match the layout of the keyboard that

not display correctly.

you are using. See “Configuring Port Settings” on page 26 for details.

 

If the computer attached to the port is a Sun server or iMac, or if changing the keyboard layout setting

 

doesn’t immediately resolve the problem, reboot the computer. After rebooting, the characters you enter

 

from the keyboard should display properly.

 

 

I can’t use the special keys on my Apple

Change the keyboard setting (Port OS) for the port to match the keyboard that you are using. See

(Sun) keyboard to control Mac (Sun)

“Configuring Port Settings” on page 26 for details. After setting the Port OS, reboot the computer

computers.

attached to the port. After rebooting you should be able to use the special keys on your keyboard to

 

control the computer.

47

Page 46 Page 48
Image 47
Page 46 Page 48
Contents Registration Model B060-032-8Introduction Table of ContentsRackmount Warnings Important Safety InstructionsInstallation Warnings Maintenance WarningsRequired Hardware System ComponentsCompatibility & Required Hardware CompatibilityUser Port LEDs FeaturesB060-032-8 Front View Server Port LEDsRackmounting Single-Level Installation Daisy-Chaining Multilevel InstallationCascading CascadingCascading B060-032-8 Matrix KVM Switches Cascading B007-008 KVM Switches Daisy-Chaining Basic Operation Administrator UtilityNetwork Installation Topology Considerations Setting the IP AddressManual IP Address LoggingLogin Web Click Install CertificateMenus & Icons Column Description Port StatusNaming Stations Network Configuration Setting the Web Page Session TimeoutFrom the Administration menu, choose Station Management. IP Address IP Installer SettingGroup Management Setting Date and TimeGroup Management Web Page Modify Group Open the Group Management Web Page FigureUser type Permissions AdministratorSuper Administrator User ManagementUser Management Web Page Modify User Open the User Management Web Page FigureUser Management Web Page Delete User Port Management Accessing PortsManaging Port Access Field Description Port Note Configuring Port SettingsPort OS Setting the OSD ViewRestoring KVM Port Defaults Field Description OS LanguageDisplay Duration View ModeOption Description Set Port IDScroll LOCK, Scroll Lock Configuring OSD User SettingsUpgrading Firmware Preparing to Upgrade FirmwareUpgrading Firmware via the B060-032-8 Administrator Utility Searching for Ports & StationsSelect Master Device Dialog Box Upgrading Firmware via the Firmware Upgrade UtilityFirmware Upgrade Utility Main Screen Replacing the Root B060-032-8 Upgrade FailedAction Backing Up & Restoring SettingsViewing & Ending User Sessions Active Sessions Web Viewing and Clearing the Log FileOSD Main Screen Viewing System Information & HelpLogging Out OSD OperationType OSD NavigationHeading Description Accessing Switches & Computers To delete a shortcut Setting DescriptionOSD Functions To add a shortcutIdle Timeout Change PasswordTimeout Hotkey CommandTo change a user’s User Type Group Management Setting DescriptionTo change a user’s account password Management MenusTo grant port access to a user To grant port access to a groupTo set the Group Access Type To revoke group access for a portSystem Information To enable dynamic IP addressing with a Dhcp serverTo manually configure the IP Settings Station ManagementF5 SCH Hotkey ModeAuto Scanning Invoking Hotkey ModeHotkey Port Switching Keyboard Emulation Hotkey Beeper ControlGeneral Troubleshooting Problem Solution TroubleshootingProduct Specifications Troubleshooting for Sun Systems Problem SolutionSpecifications Entering the ok Prompt Sun SolarisService Storage & ServiceWarranty & Warranty Registration Factory Default Settings

B060-032-8 specifications

The Tripp Lite B060-032-8 is an advanced KVM switch designed to simplify and enhance the management of multiple computers from a single interface. This device supports up to eight computers, making it ideal for environments such as server rooms, data centers, and heavy IT operations that require efficient controls over numerous systems.

One of the standout features of the B060-032-8 is its ability to support high-definition resolutions up to 1920x1200, allowing users to operate multiple systems seamlessly without sacrificing visual quality. The switch utilizes advanced video technology to ensure that display outputs remain clear, crisp, and lag-free, which is critical in environments where real-time monitoring and response are essential.

Moreover, the B060-032-8 supports both USB and PS/2 connections, granting flexibility in compatibility with a variety of computers and peripheral devices. This dual connection capability expands the scope of use, as users can effortlessly switch between different types of systems, whether they're running legacy software or the latest OS platforms.

Another technological highlight is the built-in firmware that ensures ease of use and stability. The switching process is facilitated via an intuitive front-panel push-button interface and includes keyboard hotkey commands, allowing users to toggle between connected computers with minimal disruption to their workflow. The inclusion of LED indicators provides clarity on which ports are active, enhancing overall situational awareness in critical operations.

Security is also a key component of the B060-032-8. The unit supports password protection features, ensuring that unauthorized users cannot easily access critical systems. This security feature is vital for environments where sensitive data is handled, offering peace of mind for IT administrators.

In terms of power efficiency, the Tripp Lite B060-032-8 is designed to operate with minimal power consumption, which is an important consideration for organizations looking to reduce energy costs while maintaining effective IT operations.

In conclusion, the Tripp Lite B060-032-8 KVM switch is an outstanding solution for managing multiple computers efficiently and effectively. With its wide compatibility, high-resolution support, user-friendly design, enhanced security features, and energy-efficient operation, it stands out as a valuable tool for IT professionals who demand high performance and reliability in their technology infrastructure. This KVM switch represents a smart investment for any organization aiming to streamline its operations while maximizing resource utilization and system management efficiency.
Top Page Image Contents