Sun Microsystems X2100 M2 manual Setup Troubleshooting and Support

Setup Troubleshooting and Support

This section contains information to help you troubleshoot minor server problems. It includes the following topics:

■“Troubleshooting the Sun Fire X2100 M2 Server Setup” on page 9.

■“Contacting Support” on page 11

■“Sun Fire X2100 M2 Server Documentation” on page 12

Troubleshooting the Sun Fire X2100 M2 Server Setup

If you experience problems while setting up your server, refer to the troubleshooting information in TABLE 1-3.

TABLE 1-3Troubleshooting Procedures

Problem Possible solution

Server powers on, but the monitor does not.

•Is the Power button for the monitor turned on?

•Is the monitor power cord connected to a wall outlet?

•Does the wall outlet have power? Test by plugging in another device.

CD or DVD does not eject from the media tray when you press the Eject button.

•Move the mouse or press any key on the keyboard. The drive might be in low power mode.

•Use the utility software installed on your server to eject the CD.

•Make sure that the media in the device is not in use and is not mounted by the operating system.

No video displays on the monitor screen.

•Is the monitor cable attached to the video connector?

•Does the monitor work when connected to another system?

•If you have another monitor, does it work when connected to the original system?

•If, after POST and BIOS complete, you no longer see video output on your monitor and only see a flashing cursor, check the configuration of the operating system to determine if it is configured to redirect its output exclusively over the serial line.

Chapter 1 Setting Up the Sun Fire X2100 M2 Server Hardware 9