Paradyne 8510 RADSL Client Cannot Reach Dslam, Service Node-to-DSLAM Segment 1 Layer Solution

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Diagnostics and Troubleshooting

Client Cannot Reach DSLAM

This section examines the Service Node-to-DSLAM segment of the network.

NOTE:

On the DSLAM, verify that the DSL link is up and that there is a MAC address for the client (screen B-E-B).

ÐIf the MAC address appears, and all items in the previous section have been examined, it is safe to assume that this network segment is functioning. Skip this section and go to Table 6-6,DSLAM-to-IPC Segment.

ÐIf a MAC address does not appear, check the items in Table 6-5.

ISP			Service Node-to-
	Next Hop		DSLAM Segment
Gateway	Next Hop
Gateway	Router	IPC	DSLAM	Clients
Router	(NHR)
ISP		WAN		SN
WAN	NMS
		NMS	SN	Hub
			SN	Hub

99-16173-01

Table 6-5. Service Node-to-DSLAM Segment (1 of 2)

Layer

Solution

Layer 1 ± Physical

1.On either the Service Node or Access Node, if the ALM LED is on, power the system off and then on again. Conduct a self-test from screen D-A. Go to screen D-Bto learn more about the cause of the alarm.

2.Perform a Service Node self-test at the DSLAM (screen D-D) to test memory and start up parameters.

3.If the PWR, ALM, LINE and TST LEDs remain lit, make sure the correct power adapter is being used and that the correct firmware is on the Service Node (screen B-F). Make sure the correct port is selected.

4.Go to screen B-A-Cto view the system log.

6-10

January 1999

8000-A2-GB26-10

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Contents HOTWIRE Dslam for 8310 MVL and 8510 Radsl Cards Copyright E 1999 Paradyne Corporation All rights reserved Contents Configuring the Hotwire Dslam Traps Contents About This Guide Document Purpose and Intended AudienceDocument Summary Section DescriptionProduct-Related Documents Document Number Document TitleViii Hotwire Dslam System Description What is the Hotwire DSLAM?Central Office CO Hotwire Dslam ComponentsOptional Hotwire Dslam Chassis InputFront View of a Hotwire 8800 or 8810 Dslam Chassis MCC Card Hotwire Dslam FeaturesRadsl or MVL Card Configuring the DSL Cards Levels of AccessSoftware Functionality Monitoring the DSL Cards Troubleshooting and Diagnostics Hotwire Menus and Screens OverviewComponents of a Hotwire Menu Menu and Screen FormatsComponents of a Hotwire Screen Commonly Used Navigation Keys Keys DefinitionHotwire Menu Hierarchy Hotwire Chassis Main MenuHotwire ± MCC Menu Hotwire ChassisHotwire ± DSL Menu Hotwire DSLDiagnostics ApplicationsDSL Card Configuration Menu Logging In to the System DSL Card Monitoring MenuReviewing the Levels of Access User Login ScreenCard Selection Screen Column Position Display Description Heading D U X XAccessing the Hotwire ± DSL Menu Exiting from the SystemManually Logging Out Automatically Logging OutConfiguring the Hotwire Dslam Service DomainDomain Types Management DomainConfiguring the DSL Cards For each DSL card, to SeeConfiguring VNIDs on a DSL Card Configuring the Active Vnid on each DSL Port Configuring Static Users Addressing a Location Using DhcpConfiguring Subnet Addressing Configuring Subnet MasksConfiguring IP Filter Rules Configuring the Hotwire Dslam MVL and 8510 Radsl Card Configuration DSL Configuration Card Status ScreensCard Status Options 1 Card Info Card InformationTime/Date Nvram ClearNvram Cfg Loader Nvram Configuration Loader Card ResetCard Status Options 2 DOS MachineCard Status Options 3 Download Code Download Code and Apply Download F a and BDownload Code a or Apply Download B Apply Download BPorts Options 1 DSL Configuration Ports ScreensEthernet Port Ports Options 2 DSL Ports Radsl Parameters 8510 Radsl CardPorts Options 3 DSL Ports MVL Parameters 8310 MVL CardDSL Configuration Interfaces Screens General General Interfaces Interfaces OptionsControl Control Interfaces DSL Configuration Users Screens DSL Configuration Bridge ScreensBridge Options 1 General General Bridge ParametersCard Vnid Port VnidBridge Options 2 Client VnidBridge Options 3 ARP Entry Add ARP Entry BDSL Configuration Service Node Screens Service Node Options SN ConfigurationDSL Configuration Filters Screen Filters Options 1 IP Filters IP Filter Configuration screenIP Filters IP Filter Table Filters Options 2 IP Filters IP Filter ConfigurationDestination Address ± nnn.nnn.nnn.nnn format Monitoring the Hotwire Dslam DSL Monitoring Card Status ScreensCard Status Options Login HistoryCard Info General Card Information Syslog Screen Example Physical Layer Options 1 DSL Monitoring Physical Layer ScreensActive List Active Ports List Physical Layer Options 2 Ethernet Stats Ethernet StatisticsEtherHDLC Stats EtherHDLC Statistics Physical Layer Options 3Initialized EtherHDLC Ports ± s1c, s1d, s1e, or s1f Physical Layer Options 4 DSL Link Perf DSL Link Performance SummaryDSL Perf Stats DSL Performance Stats Physical Layer Options 5Customer Data Physical Layer Options 6 DSL Error StatsDSL Xmit Status DSL Transmit Stats DSL Monitoring Interfaces Screens Active List Active Interfaces List Monitor Interfaces OptionsStatus Interface Status DSL Network Protocol Screens Socket Statistics Network Protocol Options 1UDP Statistics Network Protocol Options 2 TCP Statistics TCP Data StatisticsTCP Connection Statistics Network Protocol Options 3IP Statistics Icmp Statistics Icmp Packet Statistics Network Protocol Options 4Snmp Statistics Snmp Authentication Statistics Network Protocol Options 5DSL Bridge Screens Bridge TableClient MAC TableItem to Display ± Entry number Vnid ARP TableDSL SN Information Screen Default filter action ± Forward/discard DSL Monitoring IP Filters ScreenIP Filters Filter TableDiagnostics and Troubleshooting Diagnostic ScreensDiagnostics Options Alarms Card AlarmsSelftest DSL Packet Echo TestTroubleshooting Checking AlarmsMajor Alarms 1 Action No Response at StartupMajor Alarms 2 Action Minor Alarms 1 Action Margin ThresholdLink Down Minor Alarms 2 ActionThreshold Network Problems High-Level TroubleshootingClient Cannot Ping the Gateway Router Client-to-Service Node SegmentIf the Client cannot Ping the Gateway Router Then Client Cannot Reach Service Node Client-to-Service Node Segment Layer SolutionLayer 1 ± PhysicalClient Cannot Reach Dslam Service Node-to-DSLAM Segment 1 Layer SolutionLayer 1 ± Physical Layer 2 ± Service Node-to-DSLAM Segment 2 Layer SolutionNetwork Client Cannot Reach IPC DSLAM-to-IPC Segment Layer Solution Movefromdef=1IPC-to-Router Segment Layer Solution Client Cannot Reach RouterCannot Upload Configurations to a Unix Server Router-to-IPC Segment Layer SolutionPerformance Issues ± Viewing Network Statistics Examining Performance Issues Go ToDownload Code Download Code Download Only System Automatic Immediate ApplyDSL Card Traps TrapsEvent Severity Comment Trap # Traps MIB Traps Glossary Default route Dhcp Relay AgentDhcp Server DomainHost Host routesHub InternetService Node OpenLane DCEManager PacketStatic route Subnet addressSubnet mask TelnetGL-6 Index IN-1IN-2