TP-Link td-w8961nd Appendix C Technical Support Technical Support, Global, Singapore, USA/Canada

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Appendix C: Technical Support

TD-W8961ND300Mbps Wireless N ADSL2+ Modem Router User Guide

Appendix C: Technical Support

Technical Support

For more troubleshooting help, go to: www.tp-link.com/support/faq.asp

To download the latest Firmware, Driver, Utility and User Guide, go to: www.tp-link.com/support/download.asp

For all other technical support, please contact us by using the following details:

Global

Tel: +86 755 26504400

E-mail: support@tp-link.com

Service time: 24hrs, 7 days a week

Singapore

Tel: +65 62840493

E-mail: support.sg@tp-link.com

Service time: 24hrs, 7 days a week

UK

Tel: +44 (0) 845 147 0017

E-mail: support.uk@tp-link.com

Service time: 24hrs, 7 days a week

USA/Canada

Toll Free: +1 866 225 8139

E-mail: support.usa@tp-link.com

Service time: 24hrs, 7 days a week

Malaysia

Tel: 1300 88 875465 (1300 88TPLINK)

Email: support.my@tp-link.com

Service time: 24hrs, 7 days a week

Switzerland

Tel: +41 (0)848 800998 (German Service)

E-mail: support.ch@tp-link.com

Fee: 4-8 Rp/min, depending on rate of different time

Service time: Monday to Friday

9:00 AM to 6:00 PM. GMT+ 1 or GMT+ 2 (Daylight Saving Time)

Australia & New Zealand

Tel: AU 1300 87 5465

NZ 0800 87 5465 E-mail: support@tp-link.com.auService time: 24hrs, 7 days a week

Turkey

Tel: 444 19 25（Turkish Service）

E-mail: support.tr@tp-link.com

Service time: 9:00 AM to 6:00 PM 7 days a week

Italy

Tel: +39 02 66987799

E-mail: support.it@tp-link.com

Service time: Monday to Friday 9:00 AM to 6:00 PM

Indonesia

Tel: (+62 ) 021 6259 135 E-mail :support.id@tp-link.comService time : Monday to Friday 9:00 -12:00 ; 13:00 -18:00 *Except public holidays

Germany / Austria

Tel: +49 1805 875465 (German Service) / +49 1805 TPLINK

E-mail: support.de@tp-link.com

Fee: 0.14 EUR/min from the German fixed phone network and up to 0.42 EUR/min from mobile phone

Service time: Monday to Friday,9:00 AM to 6:00 PM. GMT+ 1 or GMT+ 2 (Daylight Saving Time in Germany)

*Except bank holidays in Hesse

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Contents TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router Rev 2.0.0COPYRIGHT & TRADEMARKS FCC RF Radiation Exposure Statement FCC STATEMENTCountry CE Mark WarningNational Restrictions RestrictionShenzhen, P. R. China DECLARATION OF CONFORMITYProduct Description 300Mbps Wireless N ADSL2+ Modem Router ETSI EN 300 328 V1.7.1Quick Installation Guide Package ContentsHardware Installation Software ConfigurationAppendix C Technical Support Appendix A SpecificationsAppendix B Troubleshooting MaintenanceTD-W8961ND Package Contents300Mbps Wireless N ADSL2+ Modem Router User Guide Chapter 1 Introduction 1.2 Main FeaturesWireless 1.1 Product Overview1.3 Conventions TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User GuideLED Explanation Chapter 2 Hardware Installation2.1 The Front Panel Name1. If the ADSL LED is off, please check your Internet connection first. Refer to 2.4 Connecting the Router for more information about how to make Internet connection correctly. If you have already made a right connection, please contact your ISP to make sure if your Internet service is available now 2.2 The Back Panel Back to LED Explanation 2.3 Installation Environment2.4 Connecting the Router TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide Chapter 3 Quick Installation Guide 3.1 Configure PCTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide Step 4 Configure the IP address as Figure 3-4 shows. After that, click OK 1 Is the connection between your PC and the Router correct? 3.2 Login2 Is the TCP/IP configuration for your PC correct? Step 1 Select the Quick Start tab, then click RUN WIZARD, and you will see the next screen. Click the NEXT button and Connection Type. Then click NEXTStep 5 Configure the rules for the WLAN, and click NEXT Step 6 Click NEXT to finish the Quick Start4.1.1 Device Info Chapter 4 Software Configuration4.1 Status 4.1.2 System Log Click the SAVE LOG button to save the logs 4.1.3 StatisticsClick the CLEAR LOG button to clear the logs ¾ Select Ethernet, and you will see the statistics table as below Statistics Table¾ Select ADSL, and you will see the statistics table as below 4.2 Quick StartPlease refer to 3.2 Login ¾ Select WLAN, and you will see the statistics table as below4.3 Interface Setup 4.3.1 Internet1 Dynamic IP Address 2 Static IP Address 3 PPPoA/PPPoE 4.3.2 LAN 4 Bridge ModeTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide IGMP Snoop Enable the IGMP Snoop function if you need How to assign a static IP address to the client? If you select Disabled, the DHCP function will not take effect4.3.3 Wireless TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide ¾ Multiple SSIDs Settings These are the settings of the SSID 1 WEP- 64Bits 2 WEP-128Bits 3 WPA-PSK4 WPA2-PSK 5 WPA-PSK/WPA2-PSKMethod One 4.3.3.1 WPS Settings1 PBC Method Two 2 PIN code 300Mbps Wireless N ADSL2+ Modem Router User Guide TD-W8961ND300Mbps Wireless N ADSL2+ Modem Router User Guide 4.4 Advanced Setup 4.4.1 Firewall4.4.2 Routing 4.4.3 NAT 4.4.3.1 DMZ 4.4.3.2 Virtual Server4.4.3.3 IP Address Mapping To add a virtual server entryOther operations for the entries as shown in Figure IP Address Mapping is only available for VCs with Multiple IPs 4.4.4 QoSTo add a mapping rule ¾ Summary Click the button to view the configurations of QoS 4.4.5 VLAN 1 Assign VLAN PVID for each Interface 2 Define VLAN Group4.4.6 ADSL 4.5 Access Management 4.5.1 ACL4.5.2 Filter 4.5.2.1 IP Filter¾ Interface Select the interface for the entry To add an IP Address filtering entry Step 5 Finally, click the SAVE to save the entry 4.5.2.2 MAC Filter To add a MAC Address filtering entrySelect the “MAC” as the Rule Type on the Filter screen show in Figure 4.5.2.3 Application Filter4.5.2.4 URL Filter To add a URL filter entry 4.5.3 SNMP 4.5.4 UPnP4.5.5 DDNS 4.5.6 CWMP4.6 Maintenance 1 NTP Server automatically 4.6.1 Administration4.6.2 Time Zone 2 PC’s Clock 3 Manually4.6.3 Firmware To upgrade the routers firmware, follow these instructions belowTo restore the Router’s settings 3 The router will reboot after the upgrading has been finishedTo back up the Router’s current settings 4.6.5 Diagnostics 4.6.4 SysRestart4.7 Help TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide Physical and Environment Appendix A SpecificationsGeneral 3. What can I do if I cannot access the web-based configuration page? Appendix B Troubleshooting2. What can I do if I don’t know or forgot my password? For Windows XP OSConnection Click Properties Click Network ConnectionsRight-click Local Area Click OK Double-click InternetProtocol TCP/IP Select Obtain an IP address automatically Select Obtain DNS server address automaticallyTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide Click Properties For Windows Vista OSClick View network status and tasks Click View status Protocol Version 4 TCP/IPv4 Select Obtain an IP address automatically Right-click Local Click View network status and tasks Click Change adapter settingsFor Windows 7 OS Area Connection Click PropertiesSelect Obtain DNS server address automatically 4. What can I do if I cannot access the Internet? Click Internet Options Select Never dial a connection2 Check to see if you can log on to the web management page of the Modem Router. If you can, try the following steps. If you cannot, please set your computer referring to T3 then try to see if you can access the Internet. If the problem persists, please go to the next step Singapore Appendix C Technical Support Technical SupportGlobal USA/Canada