TP-Link td-w8961nd manual Appendix B Troubleshooting, For Windows XP OS

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Appendix B: Troubleshooting

TD-W8961ND300Mbps Wireless N ADSL2+ Modem Router User Guide

Appendix B: Troubleshooting

1. How do I restore my Router’s configuration to its factory default settings?

With the Router powered on, press and hold the RESET button on the rear panel for 8 to 10 seconds before releasing it.

)Note:

Once the Router is reset, the current configuration settings will be lost and you will need to re-configure the router.

2. What can I do if I don’t know or forgot my password?

1)Restore the Router’s configuration to its factory default settings. If you don’t know how to do that, please refer to section T1.

2)Use the default user name and password: admin, admin.

3)Try to configure your Router once again by following the instructions in the previous steps of the QIG.

3. What can I do if I cannot access the web-based configuration page?

1) Configure your computer’s IP Address.

For Windows XP OS

Go to Start > Control Panel, you will then see the following page.

Click Network and Internet

Connections

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Contents TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router Rev 2.0.0COPYRIGHT & TRADEMARKS FCC RF Radiation Exposure Statement FCC STATEMENTCE Mark Warning National RestrictionsCountry RestrictionDECLARATION OF CONFORMITY Product Description 300Mbps Wireless N ADSL2+ Modem RouterShenzhen, P. R. China ETSI EN 300 328 V1.7.1Package Contents Hardware InstallationQuick Installation Guide Software ConfigurationAppendix A Specifications Appendix B TroubleshootingAppendix C Technical Support Maintenance300Mbps Wireless N ADSL2+ Modem Router User Guide Package ContentsTD-W8961ND 1.2 Main Features WirelessChapter 1 Introduction 1.1 Product Overview1.3 Conventions TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User GuideChapter 2 Hardware Installation 2.1 The Front PanelLED Explanation Name1. If the ADSL LED is off, please check your Internet connection first. Refer to 2.4 Connecting the Router for more information about how to make Internet connection correctly. If you have already made a right connection, please contact your ISP to make sure if your Internet service is available now 2.2 The Back Panel 2.4 Connecting the Router 2.3 Installation EnvironmentBack to LED Explanation TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide Chapter 3 Quick Installation Guide 3.1 Configure PCTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide Step 4 Configure the IP address as Figure 3-4 shows. After that, click OK 2 Is the TCP/IP configuration for your PC correct? 3.2 Login1 Is the connection between your PC and the Router correct? Step 1 Select the Quick Start tab, then click RUN WIZARD, and you will see the next screen. Click the NEXT button and Connection Type. Then click NEXTStep 5 Configure the rules for the WLAN, and click NEXT Step 6 Click NEXT to finish the Quick Start4.1 Status Chapter 4 Software Configuration4.1.1 Device Info 4.1.2 System Log Click the CLEAR LOG button to clear the logs 4.1.3 StatisticsClick the SAVE LOG button to save the logs ¾ Select Ethernet, and you will see the statistics table as below Statistics Table4.2 Quick Start Please refer to 3.2 Login¾ Select ADSL, and you will see the statistics table as below ¾ Select WLAN, and you will see the statistics table as below4.3 Interface Setup 4.3.1 Internet1 Dynamic IP Address 2 Static IP Address 3 PPPoA/PPPoE 4.3.2 LAN 4 Bridge ModeTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide IGMP Snoop Enable the IGMP Snoop function if you need How to assign a static IP address to the client? If you select Disabled, the DHCP function will not take effect4.3.3 Wireless TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide ¾ Multiple SSIDs Settings These are the settings of the SSID 1 WEP- 64Bits 2 WEP-128Bits 3 WPA-PSK4 WPA2-PSK 5 WPA-PSK/WPA2-PSK1 PBC 4.3.3.1 WPS SettingsMethod One Method Two 2 PIN code 300Mbps Wireless N ADSL2+ Modem Router User Guide TD-W8961ND300Mbps Wireless N ADSL2+ Modem Router User Guide 4.4 Advanced Setup 4.4.1 Firewall4.4.2 Routing 4.4.3 NAT 4.4.3.1 DMZ 4.4.3.2 Virtual ServerOther operations for the entries as shown in Figure To add a virtual server entry4.4.3.3 IP Address Mapping To add a mapping rule 4.4.4 QoSIP Address Mapping is only available for VCs with Multiple IPs ¾ Summary Click the button to view the configurations of QoS 4.4.5 VLAN 1 Assign VLAN PVID for each Interface 2 Define VLAN Group4.4.6 ADSL 4.5 Access Management 4.5.1 ACL4.5.2 Filter 4.5.2.1 IP Filter¾ Interface Select the interface for the entry To add an IP Address filtering entry Step 5 Finally, click the SAVE to save the entry 4.5.2.2 MAC Filter To add a MAC Address filtering entrySelect the “MAC” as the Rule Type on the Filter screen show in Figure 4.5.2.3 Application Filter4.5.2.4 URL Filter To add a URL filter entry 4.5.3 SNMP 4.5.4 UPnP4.5.5 DDNS 4.5.6 CWMP4.6 Maintenance 4.6.2 Time Zone 4.6.1 Administration1 NTP Server automatically 2 PC’s Clock 3 Manually4.6.3 Firmware To upgrade the routers firmware, follow these instructions belowTo back up the Router’s current settings 3 The router will reboot after the upgrading has been finishedTo restore the Router’s settings 4.6.5 Diagnostics 4.6.4 SysRestart4.7 Help TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide General Appendix A SpecificationsPhysical and Environment Appendix B Troubleshooting 2. What can I do if I don’t know or forgot my password?3. What can I do if I cannot access the web-based configuration page? For Windows XP OSRight-click Local Area Click Network ConnectionsConnection Click Properties Double-click Internet Protocol TCP/IP Select Obtain an IP address automaticallyClick OK Select Obtain DNS server address automaticallyTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide Click View network status and tasks Click View status For Windows Vista OSClick Properties Protocol Version 4 TCP/IPv4 Select Obtain an IP address automatically Click View network status and tasks Click Change adapter settings For Windows 7 OSRight-click Local Area Connection Click PropertiesSelect Obtain DNS server address automatically 4. What can I do if I cannot access the Internet? Click Internet Options Select Never dial a connection2 Check to see if you can log on to the web management page of the Modem Router. If you can, try the following steps. If you cannot, please set your computer referring to T3 then try to see if you can access the Internet. If the problem persists, please go to the next step Appendix C Technical Support Technical Support GlobalSingapore USA/Canada