Troubleshooting
Problem: | The TES (Terminal Emulation Software) does not display anything. |
Solution: | Make sure the TES’s communication parameters are correct. They should be |
| no parity, |
Problem: | The NMS cannot ping the Remote Power Manager (iSwitch). |
Solution: | Make sure the network connection to the Remote Power Manager (iSwitch) is good. |
Solution: | Make sure the cable is in good condition. |
Solution: | Make sure to set the Community String. Name the community with any lowercase name. |
Solution: | Make sure to set the Manager Table. |
Solution: | Make sure the Gateway is correct. |
Solution: | Make sure to Save and Restart after the Setup Procedure. |
Problem: | My NT server shutdown. |
Solution: | Verify that the NT server is not setup to have a scheduled shutdown. |
Solution: | Verify that the |
Problem: | All the LEDs are off and all of the output receptacles are dead. |
Solution: | Turn the master power switch ON. |
Solution: | Reset the AC circuit breaker. |
Problem: | The iSwitch will not communicate and all of the LEDs on the Internet Power Management card |
are ON. |
|
Solution: | There has been a collision of the packets. The iSwitch needs to be reset. Turn the iSwitch off |
| and wait for approximately one minute, then turn the iSwitch back ON. |
Problem: | All the LEDs are off and all of the output receptacles are on. |
Solution: | The iSwitch needs to be reset. Turn the iSwitch off and wait for approximately one minute, then |
| turn the iSwitch back ON. |
Problem: | The user cannot change from one Web Page to the next. |
Solution: | There has been a collision of the packets. The iSwitch needs to be reset. Turn the iSwitch off |
| and wait for approximately one minute, then turn the iSwitch back ON. |
Problem: | I forgot my password for the Smart Phone. |
Solution: | The Smart Phone Card will have to be replaced. |
Problem: | I forgot my Supervisor’s name/password. |
Solution: | The iSwitch will have to be Flash Upgraded. |
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