Compaq A4000 manual Help, Installation screen did not appear, Printer or scanner isn’t working

Page 35

Help

Help

Your printer has been designed for ease of use. There may be occasions when you have questions or need general printing help. This section is designed to answer your most frequently asked questions. For additional help, press the Help button on the Printer Properties dialog.

The installation screen did not appear

1Make sure you click Cancel on any screens similar to in step 10 on page 7.

2Make sure the Compaq printer software CD is in your CD-ROM drive.

3 From the desktop, double-click My Computer. 4 Double-click the CD-ROM drive icon.

5 If necessary, double-click setup.exe.

6 Continue with in step 10 on page 7.

The printer or scanner isn’t working

Try the following:

>Check the USB cable. Is it securely plugged into the printer and your computer?

>Check the printer status:

a From the Start menu, click Settings Printers.

bFrom the Printers folder, double-click the icon for your printer. c From the Printer menu, make sure:

>Default Printer is selected.

>Pause Printing is not selected.

>If you have connected your printer to another device such as a fax machine, disconnect the printer from that device and connect the printer directly to your computer.

>Check the printer port:

aFrom the File menu of a software application, click Print or Printer Setup.

b In the Where area, make sure your printer port is set to USB.

Help

33

Image 35

Contents A4000 Copyright 2001 Compaq Computer Corporation Check the printer parts SetupGetting Started Guide Load up to 100 sheets of plain paper Attach and extend traysSelect your language Connect the power cordInstall the print cartridges Connect the USB cable Align the cartridgesConnect the telephone line cord Install the printer software Getting Started Guide Settings Controls and settingsOptions button Menu buttonSetup button Using the settings utilityPrinter monitor icon Main settings windowPrint settings Fax form settings Copy settingsScan settings Fax settingsGetting Started Guide Printing Using the printer softwarePrinting Basic printingPrinting multiple pages per sheet of paper Printing photosPrinting envelopes Getting more from your printer Printing bannersPrinting transparencies Getting Started Guide Loading documents Using the copy/scan sleeveCopying Preparing documents for copyingMaking multiple copies Changing copy settingsMaking a copy Scanning ScanningPreparing documents for scanning Programs Ulead Photo Express 4.0 Photo Express Scanning with the computerScanning with the scan button Adjusting your scanner settingsScanning to email Scanning to a folderAdditional software Changing scan settingsScanning to custom applications OCR Optical Character RecognitionGetting more from your scanner Faxing FaxingPreparing documents for faxing Sending a faxSpeed sending faxes as email Changing fax settingsSpeed sending Redial Quick modeOn hook dialing Fax forwarding Receiving a faxFax Form Setting up your fax formFaxing a quick note Using a fax formPrinting a fax form Help Installation screen did not appearHelp Printer or scanner isn’t workingDocument jams Uninstalling the softwarePaper misfeeds or multiple sheets feed Printing is slow Paper jamsPages have poor print quality Scanning menu does not appear Printer prints blank pagesPC is not available Appendix Warranty ServiceLimited Limitation of Remedy Service and Support Japanese Vcci Notice United Kingdom Telecommunications Act Safety information