Compaq 3000 manual Support and Services Who to contact in the Americas, Who to contact in Europe

Page 12

RAID Array 3000 Controller Shelf

Support and Services

Who to contact in the Americas

Information and Product Questions: Local Sales Office / StorageWorks Hotline

 

1-800-786-7967

Installation Support:

Contact the COMPAQ Distributor where the

 

Storage Solution was Purchased / Local

 

Compaq Sales Office.

Multivendor Customer Service (MCS):

InstallationContact the Compaq Customer Support Center

(CSC).

Warranty

Contact the Compaq Customer Support Center

 

(CSC) for warranty service after solution is

 

installed and operating.

Remedial

Contact the Compaq Customer Support Center

 

(CSC) Note: A Service Contract is

 

recommended when the equipment is out of

 

warranty. Contact the local Compaq Sales

 

Office. Customer Support Center (CSC)

 

1 800-354-9000

 

 

Who to contact in Europe

Information and Product Questions:

Contact the Compaq Distributor or reseller

Installation Support and Installation:

Contact the Compaq Distributor or reseller from

 

whom the Storage Solution was purchased.

For Warranty Service

See the Warranty Card packaged with the

 

product.

For Remedial Service

Contact the Compaq Distributor or reseller from

 

whom the Storage Solution was purchased.

 

Note: A Service Contract is recommended

 

when the equipment is out of warranty.

 

 

Who to contact in Asia Pacific

For all services, contact the Compaq Distributor or reseller from whom the equipment was purchased

xiv

EK–SMCPQ–UG. C01

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Contents RAID Array 3000 Controller Shelf Page Japan USA Contents Installation and Maintenance Second Controller OptionFigures Tables Removing the Controller from the ShelfRevision Record About This Guide Associated Documents Associated DocumentsConventions Style ConventionsNomenclature Convention RAID Advisory Board Description RAID Array 3000 UsageSupport and Services Who to contact in the Americas Who to contact in EuropeWho to contact in Asia Pacific Product Overview Product DescriptionRAID Array 3000 Controller Shelf RAID Array 3000 6-Slot Device Expansion Shelf Optional Controller Shelf Part Numbers and Model Descriptions DS-SWXRA-GH DS-SWXRA-GK DS-SWXRA-GN DS-HSZ22-AAShelf Features Controller Shelf EnclosureController Shelf Major Components Shelf Cabinet Installation Shelf Major ComponentsDevice I/O Module Upper Mounting Tab Device Port Connector Lower Host I/O Module Device I/O Module Blower Status LEDsCTR UPS Controller Shelf Power Supplies Shelf CoolingUninterruptable Power Supply UPS Power SupplyConnecting the RA3000 Controller Shelf to a Host System 6-Slot Device Expansion Shelf OptionalHost System Host System SHR-1318 Host System Specifications Controller Shelf Technical SpecificationsShelf Technical Specifications Controller Shelf Power and Physical Specifications RAID Array Controller Controller OverviewRAID Array 3000 Single Controller Block Diagram Controller Features Bridging the Gap Between the Host and Device Expansion ShelfDisk Drives Controller Reset and LED Indicators LED/Reset Switch InterfaceFlexible RAID Set Configuration Controller Front PanelPerformance Enhancements Custom ComponentsEfficient Write and Read Algorithms RAID Levels Supported RAID Levels SupportedDescription RAID Shelf RAID Set RestrictionsRAID 0 Write Diagram of a RAID 1 Write RAID 0+1Diagram of RAID 0+1 Write RAID 0+1 ExampleDiagram of a RAID 4 Write RAID Diagram of a RAID 5 Write Jbod System ParametersRedundant Operation Initialization Message PassingFailover Backup Power Management Response to Various AC Power ConditionsEnvironmental Installation and Maintenance Installation GuidelinesInstalling Shelves in the Cabinet Recommended Single Expansion Shelf Installation SHR-1097 SHR-1098 13 12 11 Installing Shelf Supports Shelf Support Mounting Kits and Installation GuidesRetma Cabinet Shelf Support Parts List Installing Shelf Supports in a Retma Cabinet Square Hole Installing UPS Brackets Retma Cabinet Shelf SupportsUPS Rack-mount Bracket Mounting Hardware List UPS Rack-mount Bracket Assemblies UPS Bracket Retma and Metric Hole Locations Rear Power and Scsi Cable Connection Procedures Scsi Bus Target Addresses and Termination Installation and Maintenance Controller/ Single Device Expansion Shelf Cabling Diagram 10 AC Power Wiring Diagram RAID Array 3000 Controller Shelf 11 Controller/ Two Device Expansion Shelf Cabling Diagram RAID Array 3000 Controller Shelf Installation and Maintenance 12 Controller/ Three Device Expansion Shelf Cabling Diagram Installation and Maintenance RAID Array 3000 Controller Shelf 13 Controller/ Four Device Expansion Shelf Cabling Diagram RAID Array 3000 Controller Shelf Controller Shelf Status LEDs 14 Shelf Status LEDsController LEDs Replacing Components FRU’s15 Controller Shelf Field Replaceable Units Controller Shelf Field Replaceable UnitsReplacing a Host or Device I/O SBB 16 Replacing the Host I/O SBBReplacing a Power Supply SBB Replacing the RAID Controller 17 Removing the Controller from the ShelfReplacing the UPS Replacing a Blower18 Replacing a Blower Assembly Replacing the Controller Memory Cache Modules 19 Controller Cache Modules 21 Remove Installed Simm Modules 22 Install Replacement Modules Second Controller Option IntroductionInstalling the Upgrade Save Existing ConfigurationSaving the Existing Configuration Update Firmware Saved ConfigurationUpdate Firmware Using Serial Interface Shutdown RA3000 Install Two SIMMs into Second Controller Insert Module into Simm ConnectorReplace Existing Controller Remove Controller from Top SlotRestore Configuration Restoring Configuration to New ControllerUpdate Firmware on Second Controller Install Original ControllerConfiguring the RA3000 for the Active Mode of Operation Configuring the Dual Controllers Connecting to Your Dual Controller Storage System Verifying the Controller Operating ParametersRAID Array 3000 Storage Subsystem
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