Appendix a Technical Support

Ampro Computers, Inc. provides a number of methods for contacting Technical Support listed in the Table A-1 below. Requests for support through Ask an Expert are given the highest priority, and usually will be addressed within one working day.

•Ampro Ask an Expert – This is a comprehensive support center designed to meet all your technical needs. This service is free and available 24 hours a day through the Ampro web site at http:// ampro.custhelp.com. This includes a searchable database of Frequently Asked Questions, which will help you with the common information requested by most customers. This is a good source of information to look at first for your technical solutions. However, you must register online if you wish to use the Ask a Question feature.

•Personal Assistance – You may also request personal assistance by creating an Ask an Expert account and then going to the Ask a Question feature. Requests can be submitted 24 hours a day, 7 days a week. You will receive immediate confirmation that your request has been entered followed by an e-mail response. Once you have submitted your request, you must log in to My Stuff where you can check status, update your request, and access other features.

•InfoCenter – This service is also free and available 24 hours a day at the Ampro web site at http:// www.ampro.com. However, you must sign up online before you can log in to access this service. The InfoCenter was created as a resource for embedded system developers to share Ampro's knowledge, insight, and expertise. This page contains links to White Papers, Specifications, and additional technical information.

Table A-1. Technical Support Contact Information

Method	Contact Information
Ask an Expert	http://ampro.custhelp.com

Web Site	http://www.ampro.com

Standard Mail	Ampro Computers, Incorporated
	5215 Hellyer Avenue
	San Jose, CA 95138-1007, USA

ReadyPanel

User’s Guide

Appendix A Technical Support

http://ampro.custhelp.com