Onkyo HT-RC370 Troubleshooting, Updating the Firmware via USB, Case, Error Code Description

Page 79

7 Using 8ON/STANDBY on the front panel, turn off and on the AV receiver.

Do not use 8RECEIVER on the remote controller. Congratulations! You now have the latest firmware installed on your Onkyo AV receiver.

Troubleshooting

Case 1:

If “No Update” is displayed on the front display of the AV receiver, it means that the firmware has already been updated. You do not need to do anything further.

Case 2:

If an error occurs, “Error!! *-** No media” is displayed on the front display of the AV receiver. (Alpha-numeric characters on the front display are denoted by asterisks.) Refer to the following table and take appropriate action.

■Errors during an update via network

Error Code

Description

*-10,*-20

The Ethernet cable was not detected.

 

Reconnect the cable properly.

 

 

*-11,*-13,*-21,

Internet connection error.

*-28

Check the following items:

 

• Make sure the IP address, subnet mask,

 

gateway address, and DNS server are

 

configured properly.

 

• Make sure the router is turned on.

 

• Make sure the AV receiver and the router are

 

connected with an Ethernet cable.

 

• Make sure your router is configured properly.

 

See the instruction manual of the router.

 

• If your network allows only one client

 

connection and there is any other device

 

already connected, the AV receiver will not

 

be able to access the network. Consult your

 

Internet Service Provider (ISP).

 

• If your modem does not function as a router,

 

you will need a router. Depending on your

 

network, you may need to configure the

 

proxy server if necessary. See the document

 

provided by your ISP. If you are still unable

 

to access the Internet, the DNS or proxy

 

server may be temporarily down. Contact

 

your ISP.

 

 

Others

Retry the update procedure from the

 

beginning. If the error persists, please contact

 

Onkyo Support (➔ page 80) and provide the

 

error code.

 

 

Case 3:

If an error occurs during the update process, disconnect then reconnect the AC power cord and try again.

Case 4:

If an error occurs due to a wrong selection of input sources, turn off and on the AV receiver. Then retry the update.

Case 5:

If you do not have an Internet connection, please contact Onkyo Support (➔ page 80).

Updating the Firmware via USB

The AV receiver allows you to update the firmware using a USB device.

Note

•Never unplug or turn off the AV receiver during the update process.

•Never plug or unplug an HDMI cable or a USB device during the update process.

•Never unplug the USB storage device containing the firmware file or the AC power cord during the update process.

•Do not attempt to access the AV receiver from your PC while it is being updated.

•It takes maximum 60 minutes to complete the firmware update.

•The AV receiver will retain all your settings after the update is finished.

Before you start

•Set the “HDMI Control(RIHD)” setting to “Off” (➔ page 57).

•Turn off the controller device connected via Ethernet cable.

•Turn off Zone 2.

•Stop playback of contents from Internet Radio, iPod/iPhone, USB or servers, etc.

•If there is any data in the USB device, remove it first.

Update procedure

1

Connect a USB device to your PC. If there is any

 

 

 

data in the USB device, remove it first.

 

 

2

Download the firmware file from the Onkyo web

 

 

 

site. The file name is as follows:

 

 

 

ONKAVR****_************.zip

 

 

 

Unzip the downloaded file. The following three

 

 

 

 

 

 

files are created:

 

 

 

ONKAVR****_************.of1

 

 

 

ONKAVR****_************.of2

 

 

 

ONKAVR****_************.of3

 

 

3

Copy the extracted files to the USB device. Be

 

 

 

 

 

careful not to copy the zip file.

 

 

4

Remove the USB device from your PC and

 

 

 

connect it to the USB port on the AV receiver.

 

 

5

Make sure the AV receiver and TV are turned on.

 

 

 

If the AV receiver is in standby mode, press

 

 

 

8ON/STANDBY on the AV receiver to light up the

 

 

 

front display.

 

 

6

Select the USB input source.

 

 

 

“Now Initializing” is displayed on the front display

 

 

 

and then the name of the USB device is displayed. It

 

 

 

takes 20 to 30 seconds to recognize the USB device.

 

 

7

Press RECEIVER followed by SETUP on the

 

 

 

remote controller.

 

 

 

The setup menu will be displayed on the TV screen.

 

 

 

The procedures thereafter can also be performed on

 

 

 

the AV receiver by using its SETUP, arrow and

 

 

 

ENTER buttons.

En

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Contents HT-RC370 Away from the rear panel or wall, creating a flue-like Local regulations when disposing of batteries10 cm 4 at the rear. The rear edge of the shelf or Board above the apparatus shall be set 10 cmPrecautions Aiming the remote controller Supplied AccessoriesMake sure you have the following accessories Installing the batteriesContents Processing FeaturesServices available may vary depending on the region AmplifierTHX Select2 Plus Front Panel Front & Rear PanelsFor detailed information, see the pages in parentheses DisplayFront L/R, CENTER, Surr L/R, SB/FH/FW* L/R, Subwoofer Rear PanelZone 2 Line OUT jacks Controlling the tuner Remote ControllerControlling the AV Receiver Dimmer button Display button Muting buttonScrew-type speaker terminals Connecting the AV ReceiverConnecting Your Speakers Connecting the Speaker CablesNumber Speakers Speaker ConfigurationSpeaker Connection Precautions Attaching the Speaker Cable LabelsTip Using Dipole SpeakersUsing a Powered Subwoofer Bi-amping the Front SpeakersConnecting a Power Amplifier Hdmi cable Connecting AV componentsAbout AV Connections AV Cables and JacksAudio Return Channel is set to Auto Connecting Components with HdmiAudio Return Channel ARC function Jack Components AssignableE F G H Connecting Your ComponentsJack/Port Components Assignable How to record a video sourceRemote Control Connecting Onkyo uComponentsConnecting a Recording Component System On/Auto Power OnPlug the power cord into an AC wall outlet Connecting the AntennasConnecting the Power Cord Be careful not to injure yourself when using thumbtacksAV receiver comes on, the display lights Turning On/Off the AV ReceiverTurning On Turning OffPlaying the Connected Component Selecting the Language for the Onscreen Setup MenusControlling Contents of USB or Network Devices PlaybackPlaying an iPod/iPhone via USB Understanding Icons on the DisplayEnter Listening to Internet Radio Playing a USB DeviceRegistering My Favorites*1 Listening to Other Internet RadioTop menu of Internet Radio Remote Playback Windows Media Player 11 SetupWindows Media Player 12 Setup Playing Music Files on a ServerListening to AM/FM Radio Using Remote PlaybackUsing the Tuner Tuning into Radio StationsUsing RDS excluding North American models Presetting AM/FM StationsMode Finding Stations by Type PTY Displaying Radio Text RTListening to Traffic News TP First measurement position Using Basic FunctionsUsing the Automatic Speaker Setup Measurement procedureUse q/wto select a target, and use e/rto change the setting When you’ve finished making the settings, pressAdjust the subwoofer volume level to 75 dB ` CancelChanging the Speaker Setup Manually Error MessagesSelecting Listening Modes Using the Listening ModesInput Source Following audio formats are supported by the listening modeAbout Listening Modes Explanatory NotesListening Modes Onkyo-Original DSP Listening ModesDSD*6 DTSAudyssey DSX *8 Listening Mode Description Input Speaker Source Layout Neo6THX Listening Mode Description Input Speaker Source Layout Using the Sleep Timer Using the Home MenuSetting the Display Brightness Selecting Speaker Layout Using HeadphonesDisplaying Source Information Changing the Input DisplayRecording Using Easy MacrosMenu Advanced SetupOn-screen Setup Menus Explanatory NotesHdmi Input ResolutionInput/Output Assign Monitor Out` IN1, IN2 Component Video InputDigital Audio Input Analog Audio InputSpeaker Settings Speaker SetupSpeaker Distance THX Audio Setup Equalizer SettingsLevel Calibration BGC Audio AdjustMultiplex/Mono DolbyHalf Mode DimensionDolby Volume Volume LevelerLFE Level Source SetupTheater-Dimensional Audyssey DSXReference Level Dynamic VolumeSync IntelliVolumeName Edit Picture Adjust Audio Selector Charge ModeFixed Mode Charge ModeDTS/DTS-ES/DTS-HD Listening Mode PresetVolume Setup MiscellaneousOSD Setup Tuner Hardware SetupRemote ID Auto Standby Network Firmware UpdateDhcp Lock Setup Remote Controller SetupUsing the Audio Settings Music Optimizer Late NightRe-EQ Making Zone 2 Connections Connecting Your Zone 2 Speakers Directly to the AV receiverConnecting the Zone Speakers to an Additional Amplifier ZoneMuting Zone Adjusting the Volume for ZoneOperating on the remote controller Controlling Zone 2 ComponentsIPod/iPhone Playback via Onkyo Dock Using the Onkyo DockUP-A1 Dock RI Dock Controlling Your iPod/iPhoneRandom Available buttonsControlling Other Components Preprogrammed Remote Control CodesLooking up for Remote Control Code Entering Remote Control CodesControlling Other Components Remote Control Codes for Onkyo Components Connected via uResetting Remote Mode Buttons Resetting the Remote ControllerGuide TOP Menu Enter Setup Search Repeat Random ModeVCR/PVR 8SOURCE*1 InputRemote Learning CommandsDeleting Acquired Commands Following buttons cannot learn new commandsDeleting Macros Using Normal MacrosMaking Macros Running MacrosPower TroubleshootingAudio About DTS signals There’s no sound with a certain signal formatCan’t select the Pure Audio listening mode Speaker volume cannot be set as requiredVideo Remote ControllerTuner Music Server and Internet Radio UP-A1 Dock for iPod/iPhoneRecording ZoneOthers USB Device PlaybackComponent Video Monitor OUT Important Note Regarding Video PlaybackBefore you start Firmware UpdateUpdate procedure Updating the Firmware via NetworkUpdating the Firmware via USB TroubleshootingErrors during an update via network Error Code DescriptionOnkyo Sound & Vision Corporation Errors during an update via USBSignal Selection Connection Tips and Video Signal PathVideo Connection Formats OUT Audio Connection FormatsInput 4K *2 1080p/24 1080i 720p 480p/576p 480i/576i Video Resolution ChartOutput OutputAbout p-compatible components Using an RIHD-compatible TV, Player, or RecorderOperations that can be performed with Connection Operate with the remote controller How to connect and setupConfirm the connecting and setting Confirm the settingsSupported Audio Formats About HdmiAbout Copyright Protection Connecting to the Network Network/USB FeaturesNetwork Requirements Remote playback Server RequirementsUSB Device Requirements Server playbackAbout Dlna Supported Audio File FormatsGeneral SpecificationsAmplifier Section Tuner Section Video SectionOthers Audio Outputs4 0 0 7 3
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HT-RC370 specifications

The Onkyo HT-RC370 is a versatile and feature-rich AV receiver designed to enhance the home theater experience. Launched as a part of Onkyo’s acclaimed lineup, this receiver provides high-quality audio and video processing capabilities to satisfy both casual viewers and audiophiles alike.

One of the main features of the HT-RC370 is its support for both 7.2 channel surround sound and multiple audio formats, including Dolby TrueHD and DTS-HD Master Audio. This ensures immersive soundscapes for movies, music, and games, delivering a cinema-like experience right at home. The receiver offers a potent 100 watts per channel, which guarantees powerful sound output, making it suitable for various room sizes.

The HT-RC370 takes advantage of Onkyo’s advanced audio processing technologies, such as Audyssey MultEQ room correction. This system analyzes the acoustics of the space and automatically adjusts the speakers for optimal sound performance, significantly improving overall sound quality. Additionally, the receiver supports two subwoofers, enhancing low-frequency performance and creating a more balanced sound stage.

In terms of connectivity, the Onkyo HT-RC370 features an extensive range of options. It includes multiple HDMI inputs and outputs, allowing users to connect several devices, such as Blu-ray players, gaming consoles, and streaming devices, all while supporting 3D video and 4K upscaling capabilities. Other connectivity options include analog and digital audio inputs, as well as components like USB ports for easy access to music files.

An intuitive GUI (Graphical User Interface) enhances usability, and it provides straightforward control for both audio and video settings. The receiver also includes built-in network capabilities for streaming music from various online sources, such as Spotify and Pandora, providing flexibility for music lovers.

In summary, the Onkyo HT-RC370 combines robust features, advanced audio technologies, and extensive connectivity options to create an exemplary audio-visual experience. Whether you are hosting movie nights or enjoying your favorite music, this receiver provides the power, performance, and flexibility needed to elevate any entertainment setting.
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