Onkyo Receiver Troubleshooting Guide: Fix Issues & Error Codes
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Troubleshooting

If you have any trouble using the AV receiver, look for a solution in this section. If you can’t resolve the issue yourself, contact your Onkyo dealer.

If you can’t resolve the issue yourself, try resetting the AV receiver before contacting your Onkyo dealer.

To reset the AV receiver to its factory defaults, turn it on and, while holding down VCR/DVR, press

8ON/STANDBY. “Clear” will appear on the display and the AV receiver will enter Standby mode.

Note that resetting the AV receiver will delete your radio presets and custom settings.

Remote indicator

RECEIVER

AUDIO

To reset the remote controller to its factory defaults, while holding down RECEIVER, press and hold down AUDIO until the remote indicator lights (about 3 seconds). Within 30 seconds, press RECEIVER again.

The on-screen setup menus appear only on a TV that is connected to the HDMI OUT. If your TV is connected to the MONITOR OUT V or the COMPONENT VIDEO OUT, use the AV receiver’s display when changing settings.

Power

■ Can’t turn on the AV receiver

Make sure that the power cord is properly plugged

—

into the wall outlet.

 

 

 

Unplug the power cord from the wall outlet, wait

—

five seconds or more, then plug it in again.

 

 

 

■The AV receiver turns off unexpectedly

When the set Auto Standby starts running, the AV 34 receiver will automatically go standby.

■When the power is restored after a power interruption, “CHECK SP WIRE” appears on the display

The protection circuitry has been activated.

—

Remove the power cord from the wall outlet

 

immediately. Disconnect all speaker cables and

 

input sources, and then leave the AV receiver with

 

its power cord disconnected for 1 hour. After that,

 

reconnect the power cord and set the volume to

 

maximum. If the AV receiver stays on, set then the

 

volume to minimum, disconnect the power cord, and

 

reconnect your speakers and input sources. If the AV

 

receiver turns off when you set the volume to

 

maximum, disconnect the power cord, and contact

 

your Onkyo dealer.

 

Audio

■There’s no sound, or it’s very quiet

Press SPEAKERS A or B to turn on the speaker

24

indicator that you want to output sound.

 

 

 

Make sure that the digital input source is selected

28

properly.

 

Make sure that all audio connecting plugs are pushed

12

in all the way.

 

 

 

Make sure that the inputs and outputs of all

13-15

components are connected properly.

 

Make sure that the polarity of the speaker cables is

11

correct, and that the bare wires are in contact with

 

the metal part of each speaker terminal.

 

 

 

Make sure that the input source is properly selected.

18

Make sure that the speaker cables are not shorting.

11

 

 

Check the volume. The AV receiver is designed for

18

home theater enjoyment. It has a wide volume range,

 

allowing precise adjustment.

 

If the MUTING indicator is flashing on the display,

26

press the remote controller’s MUTING to unmute

 

the AV receiver.

 

 

 

While a pair of headphones is connected to the

26

PHONES jack, no sound is output from the

 

speakers.

 

If there’s no sound from a DVD player connected to

49

an HDMI IN, check the DVD player’s output

 

settings, and be sure to select a supported audio

 

format.

 

 

 

Check the digital audio output setting on the

—

connected device. On some game consoles, such as

 

those that support DVD, the default setting is off.

 

With some DVD-Video discs, you need to select an

—

audio output format from a menu.

 

 

 

If your turntable uses an MC cartridge, you must

14

connect an MC head amp, or an MC transformer.

 

Make sure that none of the connecting cables are

—

bent, twisted, or damaged.

 

 

 

Not all listening modes use all speakers.

21

Specify the speaker distances and adjust the

30

individual speaker levels.

 

 

 

The input signal format is set to “PCM” or “DTS”.

33

Set it to “Off”.

 

 

 

En

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Contents HT-R390 HT-R290 Local regulations when disposing of batteries Temperature protection operates if the apparatusAttain an abnormal high temperature 10 cm 4 at the rear. The rear edge of the shelf orPrecautions Supplied Accessories Make sure you have the following accessoriesInstalling the batteries Aiming the remote controllerContents Features AmplifierProcessing MiscellaneousListening Mode buttons Memory button Tuning Mode button Display buttonFront & Rear Panels Front PanelRemote Control jack DisplayRear Panel Front A, CENTER, SURR, SUBWOOFER, Front BRemote Controller Display button TUN Mode button CH +/- buttonControlling the AV Receiver SP A/B buttonConnecting the AV Receiver Connecting Your SpeakersConnecting the Speaker Cables Using a Passive SubwooferSpeaker Configuration Speaker Connection PrecautionsNumber of channels Front speakers Center speaker Surround speakersAbout AV Connections Connected image with AV componentsAV Cables and Jacks Hdmi cableConnecting Components with Hdmi Audio return channel ARC functionJack Components TipConnecting Your Components How to record the videoSee Recording to make a connection for video recording Jack Components AssignableConnecting Onkyo uComponents Connecting a Recording ComponentSystem On/Auto Power On Remote ControlConnecting Antenna Connecting the Power CordSee Auto Standby about a power management setting Turning On/Off the AV ReceiverTurning On Turning OffUsing the Tuner Tuning into Radio StationsPlayback Listening to AM/FM RadioMode Presetting AM/FM StationsUsing RDS excluding North American and Brazilian models Displaying Radio Text RT Finding Stations by Type PTYEnter Listening to Traffic News TPUsing Basic Functions Using the Listening ModesSelecting Listening Modes About Listening ModesListening Modes Speaker LayoutOnkyo-Original DSP Listening Modes Listening modes cannot be selected with some source formats Using the Home Menu Selecting Speakers a and B Using the Sleep TimerSetting the Display Brightness Using the Music OptimizerDisplaying Source Information Changing the Input DisplayUsing Headphones Muting the AV ReceiverRecording AV RecordingAdvanced Setup On-screen Setup MenusCommon Procedures in Setup Menu BD/DVDHdmi Input Component Component Video InputDigital Audio Digital Audio Input Explanatory NotesSp Config Speaker Configuration Sp Distance Speaker Distance Level Cal Level Calibration UnitLeft, Center*1, Right, Surround Right, Surround Subwoofer*1Audio Adjust Multiplex/Mono SettingsDolby Settings DTS SettingSource Setup Dynamic VolumeAudyssey Dynamic EQSetting the Incoming Digital Signal Fixed Mode SyncName Audio SelectorHdmi Setup Remote ControlHardware TunerHdmi Through Audio TV OutAudio Return Ch ARC LipSyncUsing the Audio Settings Tone ControlSpeaker Levels Late Night FunctionMusic Optimizer CinemaFILTERMusic Optimizer Cinema FilterUP-A1 Dock Using the Onkyo DockIPod/iPhone Playback via Onkyo Dock Controlling Your iPod/iPhone RI DockWith the RI Control Without the RI ControlAvailable buttons Preprogrammed Remote Control Codes Entering Remote Control CodesRemote Control Codes for Onkyo Components Connected via u Controlling Other Onkyo ComponentsResetting Remote Mode Buttons Resetting the Remote ControllerControlling Other Components Controlling a Blu-ray Disc/DVD Player, HD DVD PlayerDisc + Components Buttons DVDplayerCassettetape deck Audio TroubleshootingPower Video UP-A1 Dock for iPod/iPhone Remote ControllerTuner Recording OthersAudio Connection Formats Connection Tips and Video Signal PathVideo Connection Formats About Copyright Protection About HdmiSupported Audio Formats Operations that can be performed with Connection Using an RIHD-compatible TV, Player, or RecorderAbout p-compatible components How to connect and setup Confirm the connecting and settingConfirm the settings Operate with the remote controllerSpecifications Amplifier Section GeneralVideo Section Tuner SectionMemo Memo Memo Onkyo Europe Electronics GmbH Onkyo Europe Electronics GmbH UK Branch

HT-R390 specifications

The Onkyo HT-R390 is a versatile and powerful home theater receiver designed to bring an exceptional audio experience to your living space. Known for its combination of affordability and performance, the HT-R390 seamlessly integrates into any home entertainment setup, providing a wide range of features and technologies that enhance both sound quality and usability.

One of the standout features of the Onkyo HT-R390 is its robust power output, delivering up to 100 watts per channel across a 5.1-channel configuration. This ensures that users can experience rich, dynamic sound whether they are watching movies, listening to music, or playing video games. The receiver also supports various surround sound formats, including Dolby TrueHD and DTS-HD Master Audio, allowing for an immersive audio experience that complements high-definition video.

Connectivity options are abundant with the HT-R390. The receiver is equipped with multiple HDMI inputs, making it easy to connect various sources such as Blu-ray players, gaming consoles, and streaming devices. It also features audio return channel (ARC) support, which simplifies the connection between your television and the receiver, allowing for streamlined audio playback from your TV's built-in apps. Additionally, the receiver includes a variety of inputs, such as optical and coaxial digital inputs, as well as analog audio inputs, providing versatility for connecting legacy devices.

Another notable feature is the Onkyo HT-R390's compatibility with user-friendly technologies. It offers built-in Bluetooth connectivity, making it easy to stream music directly from smartphones or tablets without the need for cords. The receiver's high-current amplification also ensures that even lower-impedance speakers can be driven effectively, providing a clean and powerful performance across a wide range of speaker selections.

The receiver also comes with a user-friendly setup process, aided by the included setup microphone that helps calibrate the sound to suit the specific acoustics of your room. This feature optimizes audio performance, ensuring a balanced soundstage and accurate reproduction of movie soundtracks or musical performances.

In conclusion, the Onkyo HT-R390 stands out in the competitive market of home theater receivers due to its combination of powerful audio performance, versatile connectivity options, and user-friendly features. For anyone looking to upgrade their home entertainment system, the HT-R390 provides an excellent balance of affordability and high-quality sound reproduction.
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