Marantz PD5020D manual Troubleshooting, Symptom Checks Remedy

Page 64

Troubleshooting

If the picture quality is poor or there is some other problem, check the adjustments, operations, etc., before requesting service.

Symptom

Checks

Remedy

Picture is disturbed.

• Is a connected component set directly in

• Leave some space between the display and

Sound is noisy.

front or at the side of the display?

the connected components.

Remote control operates erroneously.

 

 

 

 

 

The remote control does not work.

• Are the remote control’s batteries worn

• Replace both batteries with new ones.

 

out?

 

 

 

 

Monitor’s power does not turn on

• Is the monitor’s power cord plugged into

• Plug the monitor’s power cord into a power

when the remote control’s power

a power outlet?

outlet.

button is pressed.

 

 

• Are all the monitor’s indicators off?

• Press the power button on the monitor to

 

 

turn on the power.

 

 

 

 

• Are the remote control’s batteries worn

• Replace both batteries with new ones.

 

out?

 

 

 

 

Monitor does not operate when the

• Is the remote control pointed at the

• Point the remote control at the monitor’s

remote control’s buttons are pressed.

monitor, or is there an obstacle between

remote control sensor when pressing

 

the remote control and the monitor?

buttons, or remove the obstacle.

 

 

 

 

• Is direct sunlight or strong artificial light

• Eliminate the light by closing curtains,

 

shining on the monitor’s remote control

pointing the light in a different direction, etc.

 

sensor?

 

 

 

 

 

• Are the remote control’s batteries worn

• Replace both batteries with new ones.

 

out?

 

 

 

 

 

• The front panel buttons of the main unit

• The front panel buttons do not function

 

do not function.

during Control Lock.

 

 

 

No sound or picture is produced.

• Is the monitor’s power cord plugged into

• Plug the monitor’s power cord into a power

 

a power outlet?

outlet.

 

 

 

Picture appears but no sound is

• Is the volume set at the minimum?

• Increase the volume.

produced.

 

 

• Is the mute mode set?

• Press the remote control’s MUTE button.

 

• Are the speakers properly connected?

• Connect the speakers properly.

 

 

 

 

• Is AUDIO INPUT set correctly?

• Set AUDIO INPUT on the OPTION menu

 

 

correctly.

 

 

 

Poor picture with VIDEO signal input.

• Improper control setting.

• Adjust picture control as needed.

 

Local interference.

Try another location for the monitor.

 

Cable interconnections.

Be sure all connections are secure.

 

Input impedance is not correct level.

 

 

 

 

Poor picture with RGB signal input.

• Improper control setting.

• Adjust picture controls as needed.

 

Incorrect 15 PIN connector pin

Check pin assignments and connections.

 

connections.

 

 

 

 

Tint is poor or colors are weak.

• Are the tint and colors properly adjusted?

• Adjust the tint and color (under “PICTURE”).

 

 

 

Nothing appears on screen.

• Is the computer’s power turned on?

• Turn on the computer’s power.

 

 

 

 

• Is a source connected?

• Connect source to the monitor.

 

 

 

 

• Is the power management function in the

• Operate the computer (move the mouse,

 

standby or off mode?

etc.).

 

 

 

Part of picture is cut off or picture is

• Is the position adjustment appropriate?

• Adjust the “SCREEN” properly.

not centered.

 

 

 

 

 

Image is too large or too small.

• Is the screen size adjustment

• Press the “WIDE” button on the remote

 

appropriate?

control and adjust properly.

 

 

 

Picture is unstable.

• Is the computer’s resolution setting

• Set to the proper resolution.

 

appropriate?

 

 

 

 

POWER/STANDBY indicator is

• Horizontal and / or vertical sync signal is

• Check the input signal.

lighted in orange or red.

not present when the Intelligent Power

 

 

Manager control is on.

 

 

 

 

POWER/STANDBY indicator is

• The temperature inside the main unit has

• Promptly switch off the power of the main

blinking in red.

become too high and has activated the

unit and wait until the internal temperature

 

protector.

drops. See*1.

 

 

 

POWER/STANDBY indicator is

— — — — — —

• Prompty switch off the power of the main

blinking in green and red, or green.

unit. See *2.

 

 

 

 

*1 Overheat protector

If the monitor becomes too hot, the overheat protector will be activated and the monitor will be turned off. If this happens, turn off the power to the monitor and unplug the power cord. If the room where the monitor is installed is particularly hot, move the monitor to a cooler location and wait for the monitor to cool for 60 minutes. If the problem persists, contact your Marantz dealer for service.

*2 In the following case, power off the monitor immediately and contact your dealer or authorized Marantz Service Center.

The monitor turns off 5 seconds after powering on and then the POWER/STANDBY indicator blinks. It indicates that the power supply circuit or plasma display panel or, one or more fans have been damaged.

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Page 63 Page 65
Contents Model PD5020D User Guide Precautions Important InformationTo avoid damage and prolong operating life Recommandations importantes PrécautionsDOC avis de conformation Mises en garde et précautions de sécuritéRemarque What is covered? What is excluded?Before requesting service To get warranty service Who is covered?Contents How to Attach Options to the Plasma Monitor Ventilation Requirements for enclosure mountingFeatures you’ll enjoy include Contents of the PackageIntroduction Introduction to the Plasma Monitor PD5020DPart Names and Function Front ViewRear View/ Terminal Board AudioRemote Control RGB/PCBattery Installation and Replacement 5MULTIOperating Range Handling the remote controlApprox 7m/ 23ft Installation Personal computer with a digital RGB outputConnecting Your Document Camera Connecting Your VCR or Laser Disc PlayerConnecting Your DVD Player Connections with Equipment that has a Digital InterfaceExternal Speaker Connections Right LeftPin Assignments and Signal Levels for 15 pin RGB Analog Pin No Signal AnalogBasic Operations To set the off timer To cancel the off timerAfter the power is turned off with the off timer To check the remaining timeWhen watching videos or digital video discs When watching high definition video sourceWide Operations Watching with a wide screen manualWhen Picture Size is set to OFF  Supported resolution Picture Size setting Watching computer images with a wide screenOperations in the Side-by-side mode Multi Screen OperationsShowing a couple of pictures on the screen at the same time Side by sideSelecting the input signals to be displayed Operations in the Picture-in-picture modeAdjusting the OSM controls OSMOn Screen Menu Controls Menu OperationsMain menu Sub menu Functions Picture Settings Menu Adjusting the picture Picture adjustment screen  Adjusting the computer imageTo set to Theater Example Setting the Theater mode Types of picture modes Setting the color temperature Example SettingOnce the setting is completed  Setting the color temperatureExample Adjusting the White Balance Adjusting the color to the desired quality Adjusting the white balance Example Setting NR-3 Reducing noise in the picture NR  Types of noise reductionSound Settings Menu Adjusting the treble, bass and left/right balanceExample Adjusting the bass  Sound settings menuScreen Settings Menu Adjusting the Position, Size, Fine Picture, Picture AdjExample Adjusting the vertical position in the normal mode When Auto Picture is OFFFunction Settings Menu Setting the on-screen menuAdjusting the position of the menu display Example Adjusting the position of the menu displayTo adjust the position Adjusting the position of the menu displaySetting the power management for computer images Example Turning the power management function onPower management function Power management settingsPOWER/STANDBY indicator Description Turning the picture back onSetting the picture to suit the movie Setting the gray level for the sides of the screenExample Adjusting the Gray Level Example Setting the Cinema Mode to OFFSetting RGB3 ADJ When you adjust the RGB3 ADJExample Setting PLE to Lock Reducing burn-in of the screenSetting the time for Inverse Perform Steps 1-2 on Page 32, thenSetting the time Setting the time for Screen WiperTo select on for the Working Time Resetting to the default values To select on for Working TimeOptions Settings Menu Setting the allocation of the audio connectorsSetting the BNC connectors Example Setting Audio 1 to VideoSetting a computer image to the correct RGB select screen Example Setting the RGB Select mode to MotionTo set the RGB select mode to Motion See page 55 for the details of the above settingsSetting high definition images to the suitable screen size Setting the picture size for RGB input signalsExample Setting the 1080B mode to Example Setting the on mode to OFFSetting the language for the menus Example Setting the menu display to DeutschLanguage settings Information MenuSetting the video signal format Example Setting the color system to 3.58 NtscVideo signal formats To select 3.58 NtscExternal Control ApplicationConnections Communication FormatCommand Reference List Power onPower OFF Input Switch ChangeVolume Gain Data Audio Mute OnAudio Mute Off Contrast Gain DataPicture Mode Select Color Gain DataTint Gain Data RED Gain DataNR Mode Set Green Gain DataBlue Gain Data Bass Gain DataScreen Mode Select Balance Gain Data23. H. Position Gain Data 22. V. Position Gain DataPhase Gain Data Auto Picture SelectClock Gain Data OSM SelectPower MGT Select Cinema Mode SetOSM ADJ. Gain Data Gray Level SetScreen Wiper Set Inverse SetAudio Select Set RGB Select HD SelectPicture Size Select Language SelectColor System Select Multi Screen SelectFrequency Request Input Mode RequestHorizontal sync polarity Video ADJ Request Audio Select Request Failure Mode RequestModel Name Request Supported resolution Table of Signals SupportedComputer input signals supported by this system Page Troubleshooting Symptom Checks RemedySpecifications SignalsPage Page Is a registered trademark Austria
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