Onkyo TX-SR506, TX-SR576 instruction manual Troubleshooting

Page 90

Troubleshooting

If you have any trouble using the AV receiver, look for a solution in this section. If you can’t resolve the issue yourself, contact your Onkyo dealer.

If you can’t resolve the issue yourself, try resetting the AV receiver before contacting your Onkyo dealer.

To reset the AV receiver to its factory defaults, turn it on and, while holding down the [VCR/DVR] button, press the [ON/STANDBY] button. “Clear” will appear on the display and the AV receiver will enter Standby mode.

ON/STANDBY

VCR/DVR

Note that resetting the AV receiver will delete your radio presets and custom settings.

Power

Can’t turn on the AV receiver

Make sure that the power cord is plugged into the wall outlet properly.

Unplug the power cord from the wall outlet, wait 5 seconds or more, then plug it back in again.

The AV receiver turns off as soon as it’s turned on

The amp protection circuit has been activated. Remove the power cord from the wall outlet immedi- ately. Disconnect all speaker cables and input sources, and leave the AV receiver with its power cord discon- nected for 1 hour. After that, reconnect the power cord and set the volume to maximum. If the AV receiver stays on, set the volume to minimum, disconnect the power cord, and reconnect your speakers and input sources. If the AV receiver turns off when you set the volume to maximum, disconnect the power cord, and contact your Onkyo dealer.

Audio

There’s no sound or it’s very quiet

To listen to an audio source that’s connected to an HDMI input, make sure that input is assigned to an input selector (page 39). On the TX-SR506, HDMI audio is passed through the AV receiver and can only be heard from your TV.

To listen to an audio source that’s connected to an OPTICAL or COAXIAL input, make sure that input is assigned to an input selector (page 41).

Make sure that all audio connecting plugs are pushed in all the way (page 20).

Make sure that the polarity of the speaker cables is correct, and that the bare wire is in contact with the metal part of each speaker terminal (page 16).

Make sure that the speaker cables are not shorting.

Check the volume (page 45). The AV receiver is designed for home theater enjoyment and has a wide volume range for precise adjustment.

If the MUTING indicator is flashing on the display, press the remote controller’s [MUTING] button to unmute the AV receiver (page 46).

While a pair of headphones is connected to the PHONES jack, no sound is output by the main room speakers (page 47).

Check the digital audio output settings on the source component. On some game consoles, such as those that can play DVDs, the default setting is off.

With some DVD-Video discs, you need to select an audio format from a menu or with the AUDIO button on your DVD player’s remote controller.

If your turntable doesn’t have a phono preamp built-in, you must connect one between it and the AV receiver.

If your turntable uses an MC cartridge, you must con- nect an MC head amp, or an MC transformer and a phono preamp.

Check the speaker settings (pages 67–71).

If the digital signal format is set to PCM or DTS, set it to Auto (page 48).

If there’s no sound from a DVD player connected to an HDMI IN, check the DVD player’s output settings, and be sure to select a compatible audio format.

Only the front speakers produce sound

When the Stereo or Mono listening mode is selected, only the front speakers and subwoofer produce sound.

Check the Speaker Configuration (page 67).

Only the center speaker produces sound

If you use the Dolby Pro Logic IIx Movie or Dolby Pro Logic IIx Music listening mode with a mono source, such as an AM radio station or mono TV pro- gram, the sound will be concentrated in the center speaker.

Check the Speaker Configuration (page 67).

The center speaker produces no sound

When the Stereo or Mono listening mode is selected, the center speaker produces no sound (page 59).

Check the Speaker Configuration (page 67).

The surround speakers produce no sound

When the Stereo or Mono listening mode is selected, the surround speakers produce no sound.

Depending on the source and the current listening mode, not much sound may be produced by the sur- round speakers. Try another listening mode (page 55).

Check the Speaker Configuration (page 67).

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Contents TX-SR506 TX-SR576 Important Safety Instructions AvisHandling Notes PrecautionsPower FCC Information for UserMake sure you have the following accessories Supplied AccessoriesPrecautions How to mount the AC plugContents Processing FeaturesAmplifier ConnectionsMultiroom Capability Main RoomZone 2 Room Getting to Know the AV Receiver Front PanelGetting to Know the AV Receiver DisplayRear Panel Zone 2 Line OUT L/R Remote Controller Controlling the AV ReceiverRemote Controller Installing the BatteriesUsing the Remote Controller Subwoofer Connecting Your SpeakersEnjoying Home Theater Surround back left and right speakersUsing Dipole Speakers Connecting Your SpeakersConnecting a Powered Subwoofer Speaker ConfigurationRead the following before connecting your speakers Speaker Connection PrecautionsConnecting the Speaker Cables Strip about 5/8Bi-amping Front Speakers Bi-amping Speaker HookupConnecting the Indoor FM Antenna Connecting AntennasConnecting the AM Loop Antenna Attach the FM antenna, as shown American ModelConnecting an Outdoor AM Antenna Connecting AntennasConnecting an Outdoor FM Antenna Using a TV/FM Antenna SplitterOptical Digital Jacks Connecting Your ComponentsAbout AV Connections AV Connection Color CodingWhich Connections Should I Use? Connecting Your ComponentsConnecting Audio and Video Signals to the AV Receiver Video Connection FormatsAudio Connection Connecting a TV or ProjectorVideo Connection HintConnecting a DVD player Multichannel analog audio output, seeDVD player Hooking Up the Multichannel Input Connecting a VCR or DVR for Playback VCR or DVRConnecting a VCR or DVR for Recording Make the audio connection aCBL/SAT in S About Hdmi Connecting Components with HdmiMaking Hdmi Connections Supported Audio FormatsFor TX-SR576 Audio SignalsFor TX-SR506 TipCamcorder, game console, etc Connecting a Camcorder, Game Console, or Other DeviceMake the video connection a Make the audio connection a Camcorder or consoleCD or turntable StepCD player Phono preampConnecting a Cassette, CDR, MiniDisc, or DAT Recorder Coaxial CBL/SAT OpticalIf Your iPod Supports Video Connecting an RI DockNot all iPod models output video If Your iPod Doesn’t Support VideoSome components may not support all Connecting Onkyo ComponentsConnecting the Power Cord ComponentsTurning On and Standby Do the automatic speaker setup-this is essentialTurning On the AV Receiver Up and Running in a Few Easy StepsUsing Audyssey 2EQ First Time SetupAutomatic Speaker Setup Audyssey 2EQ Measurement PositionsFirst Time Setup Error MessagesChanging the Speaker Settings Manually Speaker SettingsTo Retry the Automatic Speaker Setup Using a Powered SubwooferHdmi Input Setup Buttons to select 2. SpeakerButtons to select 1-1.HDMI, Buttons to select 1.Input Component Video Input SetupSetup closes IN1 Select if the video component is connected to CompoDigital Input Setup Changing the Input Display Buttons to select 1-3.DigitalAutomatic Audio Input Selection Setup TX-SR576 only For the input selector whose setTing you want to change Basic AV Receiver Operation Select a listening mode and enjoyPlaying Your AV Components Start playback on the source componentCommon Functions Setting the Display BrightnessUsing the Sleep Timer Muting the AV ReceiverCommon Functions 7Using HeadphonesSignal format*2 Or sampling Displaying Source InformationDigital Input button for about Specifying the Digital Signal FormatPress and hold the AV receiver’s SecondsTo change the frequency step on the TX-SR576 AM Frequency Step Setup on some modelsListening to the Radio To change the frequency step on the TX-SR506Tuning into AM/FM Radio Stations Listening to the RadioListening to AM/FM Stations Actual display depends on country Tuning into Stations by FrequencyDisplaying AM/FM Radio Information For example, to tune to 87.5 FM, press 8, 7Selecting Presets Deleting PresetsRDS Program Types PTY Using RDS European models onlyWhat is RDS? This allows you to search RDS radio stations by type seeDisplaying Radio Text RT Listening to Traffic News TPFinding Stations by Type PTY Selecting the Listening Modes Using the Listening ModesSelecting with the Remote Controller Selecting on the AV ReceiverUsing the Listening Modes Listening Modes Available for Each Source FormatAnalog and PCM Sources Dolby Digital and Dolby Digital Plus Sources DTS Sources Pure AudioAbout the Listening Modes Use this mode with any stereo movie e.g., TV, DVD, VHS Onkyo Original DSP ModesRecording Recording the Input SourceRecording from Different AV Sources Adjusting the Listening Modes Using the Audio Adjust SettingsPLIIx/Neo6 Settings Adjusting the Listening ModesMultiplex/Mono Settings Dolby Digital SettingsMultichannel Subwoofer Setting Using the Audio SettingsTheater-Dimensional Setting Tone Control SettingsMusic Optimizer CinemaFILTERAudyssey Dynamic EQ Speaker LevelsListening Mode Presets TX-SR576 only Setup, and then press Advanced SetupSpeaker Setup Buttons to select 2.SpeakerUse the Down button to Advanced SetupCrossover Frequency Left and Right / but- tons to select 2ch or 1chDouble Bass Speaker DistanceCiently Turn up the volume so that youCan hear the test tone suffi Repeat so that the levelSetup menu closes Equalizer SettingsVolume at each frequency can be Press the Down button,Source Setup TX-SR576 only IntelliVolumeMiscellaneous Setup TX-SR576 only Volume SetupHardware Setup TX-SR576 only Remote CtrlZone Tuner AnalogMultiLock Setup TX-SR576 only Buttons to select 8.Lock SetupThen press Enter Use the Left and Right Buttons to select Connecting Your Zone 2 Speakers to an Amp in Zone Connecting ZoneConnecting Your Zone 2 Speakers Directly to the AV receiver ZonePowered Zone 2 Setting3 TX-SR576 only Buttons to select 7-2.Zone2Using Zone Controlling Zone 2 with the Remote ControllerControlling Zone 2 from the AV receiver Adjusting the Volume of Zones Muting ZonesPreprogrammed Remote Control Codes Entering Remote Control CodesControlling Other Components Resetting the Remote Mode Buttons Resetting the Remote ControllerRemote Control Codes for Onkyo Components Connected via Controlling Other ComponentsControlling a DVD Player, or DVD Recorder Controlling a VCR or PVR Controlling a Satellite Receiver or Cable Receiver Controlling a CD Player, CD Recorder, or MD Player Disc +/- buttonControlling an RI Dock Controlling a Cassette Recorder Controlling a TV ON/STANDBY, TV buttonsTroubleshooting Troubleshooting There’s no picture from a source connected to an Hdmi Remote controller doesn’t workSound changes when I connect my head- phones Can’t control other componentsVideo ATT0 default Video AttenuationVideo ATT2 Gain is reduced by 2 dB Video Section SpecificationsAmplifier Section Tuner SectionSpecifications Memo Onkyo Europe Electronics GmbHOnkyo Europe UK Office