Onkyo TX-SR576, TX-SR506 instruction manual Troubleshooting

Page 91

Troubleshooting—Continued

The surround back speakers produce no sound

The surround back speakers are not used with all lis- tening modes. Try another listening mode (page 55).

Not much sound may be produced by the surround back speakers with some sources.

Check the Speaker Configuration (page 67).

While Powered Zone 2 is being used, playback in the main room is reduced to 5.1-channels and the sur- round back speakers produce no sound (page 77).

The subwoofer produces no sound

If the source material contains no audio in the LFE channel, the subwoofer produces no sound.

Check the Speaker Configuration (page 67).

The Zone 2 speakers produce no sound

The Zone 2 speakers only output sources that are con- nected to an analog input. Check to see if the source component is connected to an analog input.

Powered Zone 2 cannot be used if Speaker Sp Type is set to Bi-Amp (page 38).

There’s no sound with a certain signal format

Check the digital audio output setting on the source component. On some game consoles, such as those that can play DVDs, the default setting is off.

With some DVD-Video discs, you need to select an audio format from a menu or with the AUDIO button on your DVD player’s remote controller.

Can’t get 6.1- or 7.1-channel playback

While Powered Zone 2 is being used, playback in the main room is reduced to 5.1-channels and the sur- round back speakers produce no sound (page 77).

Can’t select the Pure Audio listening mode

The Pure Audio listening mode cannot be selected while Zone 2 is on.

The Pure Audio listening mode is not available on the North American model.

The volume cannot be set to 79 (99)

Check to see if a maximum volume has been set (page 73).

After the Automatic Speaker Setup function has been run, or the volume level of each individual speaker has been adjusted (pages 36 and 70), the maximum vol- ume may be reduced.

When the levels of each speaker have been adjusted (page 70), the maximum possible volume may be reduced.

Noise can be heard

Using cable ties to bundle audio cables with power cords, speaker cables, and so on can degrade audio performance, so don’t use them.

An audio cable may be picking up interference. Try repositioning your cables.

When the Equalizer setting (page 71) is set to Audyssey, the maximum possible volume is reduced by 6 dB.

The Late Night function doesn’t work

• Make sure that the source is Dolby Digital (page 64).

The analog multichannel input doesn’t work

Check the multichannel input connections (page 24).

Make sure that the multichannel input is selected (page 45).

Check the audio output settings on your DVD player.

About DTS signals

When playing DTS program material, using the pause, fast forward, or fast reverse function on your player may produce a short audible noise. This is not a mal- function.

When DTS program material ends and the DTS bit- stream stops, the AV receiver remains in DTS listen- ing mode and the DTS indicator remains on. This is to prevent noise when you use the pause, fast forward, or fast reverse function on your player. If you switch your player from DTS to PCM, as the AV receiver does not switch formats immediately, you may not hear any- thing, in which case you should stop your player for about 3 seconds, and then resume playback.

With some CD players, you won’t be able to playback DTS material properly even though your player is con- nected to a digital input on the AV receiver. This is usually because the DTS bitstream has been processed (e.g., output level, sampling rate, or frequency response changed) and the AV receiver doesn’t recog- nize it as a genuine DTS signal. In such cases, you may hear noise.

The beginning of audio received by an HDMI IN can’t be heard

Since it takes longer to identify the format of an HDMI signal than it does for other digital audio sig- nals, sound may not be output immediately.

Video

There’s no picture

Make sure that all video connecting plugs are pushed in all the way (page 20).

Make sure that each video component is properly con- nected.

On your TV, make sure that the video input to which the AV receiver is connected is selected.

While the Pure Audio listening mode is selected, the video circuitry is turned off and only the HDMI OUT outputs video signals.

The AV receiver does not convert between formats, so if a video source component is connected to a compo- nent video input, your TV must be connected to the component video output (page 21).

If the video source is connected to an HDMI input, your TV must be connected to the HDMI OUT (page 21).

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Contents TX-SR506 TX-SR576 Avis Important Safety InstructionsFCC Information for User PrecautionsPower Handling NotesHow to mount the AC plug Supplied AccessoriesPrecautions Make sure you have the following accessoriesContents Connections FeaturesAmplifier ProcessingMain Room Multiroom CapabilityZone 2 Room Front Panel Getting to Know the AV ReceiverDisplay Getting to Know the AV ReceiverRear Panel Zone 2 Line OUT L/R Controlling the AV Receiver Remote ControllerInstalling the Batteries Remote ControllerUsing the Remote Controller Surround back left and right speakers Connecting Your SpeakersEnjoying Home Theater SubwooferSpeaker Configuration Connecting Your SpeakersConnecting a Powered Subwoofer Using Dipole SpeakersStrip about 5/8 Speaker Connection PrecautionsConnecting the Speaker Cables Read the following before connecting your speakersBi-amping Speaker Hookup Bi-amping Front SpeakersAttach the FM antenna, as shown American Model Connecting AntennasConnecting the AM Loop Antenna Connecting the Indoor FM AntennaUsing a TV/FM Antenna Splitter Connecting AntennasConnecting an Outdoor FM Antenna Connecting an Outdoor AM AntennaAV Connection Color Coding Connecting Your ComponentsAbout AV Connections Optical Digital JacksVideo Connection Formats Connecting Your ComponentsConnecting Audio and Video Signals to the AV Receiver Which Connections Should I Use?Hint Connecting a TV or ProjectorVideo Connection Audio ConnectionMultichannel analog audio output, see Connecting a DVD playerDVD player Hooking Up the Multichannel Input VCR or DVR Connecting a VCR or DVR for PlaybackMake the audio connection a Connecting a VCR or DVR for RecordingCBL/SAT in S Supported Audio Formats Connecting Components with HdmiMaking Hdmi Connections About HdmiTip Audio SignalsFor TX-SR506 For TX-SR576Camcorder or console Connecting a Camcorder, Game Console, or Other DeviceMake the video connection a Make the audio connection a Camcorder, game console, etcPhono preamp StepCD player CD or turntableCoaxial CBL/SAT Optical Connecting a Cassette, CDR, MiniDisc, or DAT RecorderIf Your iPod Doesn’t Support Video Connecting an RI DockNot all iPod models output video If Your iPod Supports VideoComponents Connecting Onkyo ComponentsConnecting the Power Cord Some components may not support allUp and Running in a Few Easy Steps Do the automatic speaker setup-this is essentialTurning On the AV Receiver Turning On and StandbyMeasurement Positions First Time SetupAutomatic Speaker Setup Audyssey 2EQ Using Audyssey 2EQError Messages First Time SetupUsing a Powered Subwoofer Speaker SettingsTo Retry the Automatic Speaker Setup Changing the Speaker Settings ManuallyButtons to select 2. Speaker Hdmi Input SetupButtons to select 1-1.HDMI, IN1 Select if the video component is connected to Compo Component Video Input SetupSetup closes Buttons to select 1.InputDigital Input Setup Buttons to select 1-3.Digital Changing the Input DisplayFor the input selector whose set Automatic Audio Input Selection Setup TX-SR576 onlyTing you want to change Start playback on the source component Select a listening mode and enjoyPlaying Your AV Components Basic AV Receiver OperationMuting the AV Receiver Setting the Display BrightnessUsing the Sleep Timer Common FunctionsDisplaying Source Information 7Using HeadphonesSignal format*2 Or sampling Common FunctionsSeconds Specifying the Digital Signal FormatPress and hold the AV receiver’s Digital Input button for aboutTo change the frequency step on the TX-SR506 AM Frequency Step Setup on some modelsListening to the Radio To change the frequency step on the TX-SR576Listening to the Radio Tuning into AM/FM Radio StationsListening to AM/FM Stations For example, to tune to 87.5 FM, press 8, 7 Tuning into Stations by FrequencyDisplaying AM/FM Radio Information Actual display depends on countryDeleting Presets Selecting PresetsThis allows you to search RDS radio stations by type see Using RDS European models onlyWhat is RDS? RDS Program Types PTYListening to Traffic News TP Displaying Radio Text RTFinding Stations by Type PTY Selecting on the AV Receiver Using the Listening ModesSelecting with the Remote Controller Selecting the Listening ModesListening Modes Available for Each Source Format Using the Listening ModesAnalog and PCM Sources Dolby Digital and Dolby Digital Plus Sources Pure Audio DTS SourcesAbout the Listening Modes Onkyo Original DSP Modes Use this mode with any stereo movie e.g., TV, DVD, VHSRecording the Input Source RecordingRecording from Different AV Sources Using the Audio Adjust Settings Adjusting the Listening ModesDolby Digital Settings Adjusting the Listening ModesMultiplex/Mono Settings PLIIx/Neo6 SettingsTone Control Settings Using the Audio SettingsTheater-Dimensional Setting Multichannel Subwoofer SettingSpeaker Levels CinemaFILTERAudyssey Dynamic EQ Music OptimizerListening Mode Presets TX-SR576 only Buttons to select 2.Speaker Advanced SetupSpeaker Setup Setup, and then pressLeft and Right / but- tons to select 2ch or 1ch Advanced SetupCrossover Frequency Use the Down button toSpeaker Distance Double BassRepeat so that the level Turn up the volume so that youCan hear the test tone suffi CientlyPress the Down button, Equalizer SettingsVolume at each frequency can be Setup menu closesIntelliVolume Source Setup TX-SR576 onlyVolume Setup Miscellaneous Setup TX-SR576 onlyRemote Ctrl Hardware Setup TX-SR576 onlyZone AnalogMulti TunerButtons to select 8.Lock Setup Lock Setup TX-SR576 onlyThen press Enter Use the Left and Right Buttons to select Zone Connecting ZoneConnecting Your Zone 2 Speakers Directly to the AV receiver Connecting Your Zone 2 Speakers to an Amp in ZoneButtons to select 7-2.Zone2 Powered Zone 2 Setting3 TX-SR576 onlyControlling Zone 2 with the Remote Controller Using ZoneControlling Zone 2 from the AV receiver Muting Zones Adjusting the Volume of ZonesEntering Remote Control Codes Preprogrammed Remote Control CodesControlling Other Components Controlling Other Components Resetting the Remote ControllerRemote Control Codes for Onkyo Components Connected via Resetting the Remote Mode ButtonsControlling a DVD Player, or DVD Recorder Controlling a VCR or PVR Controlling a Satellite Receiver or Cable Receiver Disc +/- button Controlling a CD Player, CD Recorder, or MD PlayerControlling an RI Dock Controlling a Cassette Recorder ON/STANDBY, TV buttons Controlling a TVTroubleshooting Troubleshooting Can’t control other components Remote controller doesn’t workSound changes when I connect my head- phones There’s no picture from a source connected to an HdmiVideo Attenuation Video ATT0 defaultVideo ATT2 Gain is reduced by 2 dB Tuner Section SpecificationsAmplifier Section Video SectionSpecifications Onkyo Europe Electronics GmbH MemoOnkyo Europe UK Office