TANDBERG 3G Gateway User Manual
connecting |
IVR Phonebook IVR Phonebook allows an UMTS phone to dial an IP endpoint directly, without knowing or having to (manually) enter the extension number via DTMF. IVR Phonebook is a dial- in method, which combines a directory listing from TMS with IVR. In this mode the user can search in the global address book provided via TMS using the alphanumeric part of the keypad. The 3G Gateway supports T9 phonebook and starts displaying the 5 entries which match with the submitted characters as displayed below. Pressing 2 and 3 will result in a list with names containing the combinations ‘ad’, ‘be’, ‘ce’, etc. For example trying to reach Allan.Bjornstad is possible pressing the 2 and the 5 on the keyboard. This will result in a listing of names which contain ‘al’. A valid list will contain both alisdair.munro and anne.aalbuk. The top name in the list is highlighted and via the pound key (#) this person will be dialed. In case the name is not listed pursue in completing the name using the T9 concept known from SMS. The star (*) key on the keyboard is used as backspace.
al Alfredo.Truji Alisandair.munro Allan.bjornstad Ball.klorin
* Backspace | # dial |
Example:
l
all Allan.bjornstad Ball.klorin Ben.hockley
* Backspace | # dial |
#
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An UMTS phone calls into the Extension Dial In number with IVR phonebook active. The gateway shows a menu which makes it possible to submit the name (both Christian and first name) via the alphanumeric DTMF keys . For example finding Michel is possible via pressing 6 (m,n,o),4 ,2. The top entry in the phonebook will be highlighted and pressing ‘#’ will starts to call the IP endpoint, the “Connecting” picture and sound are activated.
When the call is connected audio and video are transmitted through the gateway.
Sequence of Services
To ensure best service to the incoming UMTS call, the gateway will first try to match the DID number, and then the IVR Phonebook number.
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