Visioneer 9020 manual Troubleshooting, Problem The scanner won’t scan. What’s wrong?

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TROUBLESHOOTING 57

TROUBLESHOOTING

In addition to the troubleshooting information contained in this section, please see the Readme ﬁle in the PaperPort directory on your computer’s hard drive. The Readme ﬁle contains additional information that may help you diagnose problems with the scanner.

If you try all the troubleshooting procedures described in this section and in the Readme ﬁle, and the scanner still has problems, you may have a malfunctioning scanner. Please see the technical support card that you received with your scanner for technical assistance telephone numbers. Also visit our web site at www.visioneer.com for additional technical information.

Problem: The scanner won’t scan. What’s wrong?

Check for one of these possible problems:

•Is a cable loose or not plugged in securely? Inspect all cable connections. Make sure all the cables are plugged in securely.

•Is the scanner’s status light on? If the light is not on, plug the power supply into another electrical outlet.

•Is the scanner’s locking tab in the locked position? Slide the locking tab to the unlocked position. If you tried to scan with the scanner locked, you must restart your computer after unlocking the scanner.

•Did you restart the computer after installing the software? If you didn’t restart the computer, it may not have loaded all of the software ﬁles. Try restarting your computer.

•Did you select another Twain source for acquiring images? If you use multiple Twain devices with your computer, you may have selected another source for images. Start the PaperPort software and choose Select Source from the File menu. Choose Visioneer Scan Manager Pro and click Select.

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Contents Visioneer USB Scanner Installation Guide P Y R I G H T I N F O R M a T I O N B L E O F C O N T E N T S Cleaning the Scanner Glass How to Uninstall Your Scanner WHAT’S in the BOX WelcomeVisioneer 9020 USB Scanner Visioneer 9020 USB Scanner What YOU Need To install the PaperPort software InstallingSelect Install ScanSoft PaperPort Connecting the Scanner USB Status light Getting the Paperport Software USER’S Guide Click Yes, I want to restart my computer nowTo check the status of the scanner Checking OUT Your ScannerIf the Scanner is not Properly Connected To connect the scanner Scan with the Scanner Buttons Three Ways to Scan Paper ItemsScan from the Screen Scan from the PaperPort Software or Other Twain SoftwareTo scan by pressing a OneTouch button on the scanner Scanning Paper Items with the Onetouch ButtonsAbout the Onetouch Buttons Button Function Preconﬁgured SettingsTo scan from the screen Scanning Paper Items from the Button Panel on the ScreenBrief Explanation Scanning 35MM Slides and NegativesTo position a 35mm slide or negative for scanning Calibration slot To scan a 35mm slide or negative Scanning 35MM Slides and Negatives Configuring the Scanner To display the Conﬁguration dialog box from the Button Panel About the Configuration Dialog BOXClick this Getting Help To select new options for a scanner button Selecting NEW Options for the ButtonsAdjusting Scan Settings and page Settings Creating NEW ConfigurationsTo adjust the scan settings and page settings Visioneer 9020 USB Scanner Installation Guide Configuring the Scanner Visioneer 9020 USB Scanner Installation Guide To set preferences Setting PreferencesVisioneer 9020 USB Scanner Installation Guide Scanner icon Scanning from the Paperport Software To set up the PaperPort software with the scannerTo scan an item Scanning AN Item with the Twain ButtonClick AutoScan to scan with your preset scan choices To scan manually To scan automatically Click AutoScan Getting Help with the Paperport Software To adjust a setting Adjusting the Settings on the Scan Manager PROTo save a new proﬁle Saving a NEW ProfileVisioneer 9020 USB Scanner Installation Guide Adjusting the Resolution and Sharpness Adjusting the Brightness and Contrast To adjust the resolution and sharpnessTo adjust the brightness and contrast To use the Sampler buttons Adjusting GAMMA, SATURATION, and Color HUETo adjust the color settings Adjusting Output Size To Auto Trim an item Click Auto Trim To manually set the output size for an item Area you selected to scan Saving a Custom Size To save a custom size settingZooming in and OUT Scan Info BOXTo enlarge and reduce the preview image To set the Scan Manager Pro preferences Adjusting the Settings on the Scan Manager PRO To see the Scan Manager Pro help information Getting Help with the Scan Manager PROProblem The scanner won’t scan. What’s wrong? TroubleshootingProblem How do I uninstall PaperPort? Cleaning the Scanner GlassUninstalling the Visioneer Onetouch Software HOW to Uninstall Your ScannerFor Windows 2000 and XP HOW to Uninstall Your Scanner Uninstalling the Paperport Software Contacting Visioneer America Technical Support Country Telephone SupportVisioneer Photoport 9020 USB Scanner Specifications Visioneer 9020 USB Scanner Installation Guide D E Page Index