Visioneer 450 manual Troubleshooting, Problem The scanner won’t scan. What’s wrong?

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80VISIONEER STROBE XP 450 SCANNER USER’S GUIDE

TROUBLESHOOTING

In addition to the troubleshooting information contained in this section, please see the Readme file on your Installation Disc. The Readme file contains additional information that may help you diagnose problems with the scanner.

If you try the troubleshooting procedures described in this section and in the Readme file, and the scanner still has problems, visit our web site at www.visioneer.com for additional technical information.

Problem: The scanner won’t scan. What’s wrong?

Check for one of these possible causes:

■Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure the cables are plugged in securely.

■Is the scanner’s status light on? Turn on the scanner’s power. If the status light doesn’t come on, plug the power supply into another electrical outlet.

■Did you restart the computer after installing the software? If you didn’t restart the computer, it may not have loaded all of the software files. Try restarting your computer.

■Did you plug the scanner into a USB hub? If you’re using a USB hub to connect the scanner, the hub must have its own power supply. Try plugging the scanner directly into the back of the computer.

■Did you select another TWAIN source for acquiring images? If you use multiple TWAIN devices with your computer, such as a digital camera or another scanner, the application may have the other device selected.

Problem: During installation I got the error message: PaperPort

Installation is not complete. What do I do?

The installation procedure was not successful. You need to reinstall the

PaperPort software.

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Contents Visioneer Visioneer Strobe XP 450 Scanner User’s Guide P Y R I G H T I N F O R M a T I O N B L E O F C O N T E N T S Index WHAT’S in the BOX WelcomeVisioneer Strobe XP 450 Scanner IBM-compatible Pentium 4 PC, or AMD equivalent with What YOU NeedVGA or Svga Monitor Documentation Before YOU Begin InstallationAssemble the Scanner Assemble the Scanner To install the software Install the SoftwareClick Install Now Select Remind me in 7 days and click OK Welcome to the OneTouch 4.0 Setup Wizard opens. Click Next Visioneer Strobe XP 450 Scanner USER’S Guide Install the Software Connect the Scanner To connect the power supplyTo connect the USB cable Visioneer Strobe XP 450 Scanner USER’S Guide Additional Applications Available with Your Scanner To install the additional applicationsGuides Software About the SoftwareView and Save the User Guides Visioneer Strobe XP 450 Scanner USER’S Guide To register your scanner Register the ScannerScanning Interfaces Loading Documents Scanning from OneTouchScan with the Scanner Button Scan from the Onetouch Button Panel Features of the Onetouch Button Panel To open the OneTouch Properties window Configuring OnetouchOnetouch Properties Options Changing the button settingsConfiguring Onetouch Other Options in the Onetouch Properties Window To create a new configuration Creating a NEW Scan ConfigurationScan Settings TAB Settings TAB Original Image Advanced Settings TAB Device Settings TAB Archive\TIFF Documents Click the Storage Options tabTo edit or delete a Scan Configuration Editing or Deleting Scan ConfigurationsSelect Configure Before Scan Configure Before ScanClick OK on the OneTouch Properties window Canceling a Configure Before Scan Selecting File Format Options Image Formats To select a file type for the text format To scan with OCR Scanning with Optical Character Recognition OCRTo select OCR settings Setting Destination Application Properties PaperPort Properties Text Documents Properties Visioneer Strobe XP 450 Scanner USER’S Guide Image Documents Properties EMail Properties Storage PropertiesConfiguring Onetouch Select the options for color document handling To select options Selecting Onetouch Properties OptionsDestination Categories Configuring Onetouch Scan and Burn to a CD Unique Scanning Features and DestinationsScanning with Event Forwarding Creating AN Html WEB page from Your Scanned Documents Transferring Scanned Documents to Storage Scanning to Multiple Folders Setting up multiple folders for transfer to storage Click the Storage Options tab Unique Scanning Features and Destinations Scan to multiple storage folders Checking the Hardware and Lamp Settings Click the Properties button Scanning from Twain Accessing the Twain Interface from Onetouch Scanning with the Twain Interface Twain Interface Options Scanned item with the red filtered out Display the Device Settings From the File menu choose From Scanner or Camera To scan using WIA from Microsoft PaintVisioneer Strobe XP 450 Scanner USER’S Guide Scanning from Isis To clean the ADF Clean the Automatic Document FeederClearing Paper Jams To clear a paper jamReplace the ADF PAD Assembly Problem The scanner won’t scan. What’s wrong? TroubleshootingProblem The ADF won’t feed pages properly. How can I fix it? Error Codes Status Light Troubleshooting CodesNormal Operation Error Problem Description Solution Code Select PaperPort and click Remove or Uninstall Uninstall Your ScannerADF specifications Optical resolutionScanner dimensions WeightPart Name Part Number Visioneer Strobe XP 450 Scanner Parts ListD E Index Visioneer