Visioneer 450 manual Error Problem Description Solution Code

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TROUBLESHOOTING 83

The table below describes the error codes. In all cases you should check the cable connections. If you are using a USB hub, try plugging the USB cable directly to the back of the computer. If you are using a power strip, try plugging the power supply directly to a wall outlet.

	Error	Problem Description	Solution
	Code	Problem Description	Solution
	Code

	Steady red	The scanner is not	Make sure the USB cable is plugged in. If the USB cable is
	light	communicating with	plugged into a hub, try plugging it directly into the back of
		the computer.	the computer. Try a different USB port on the computer or
			a different USB cable. The USB cable should not be longer
			than 6 feet.

4The scanner lamp is either turned off or the lamp has not warmed up enough to initiate scanning.

In the OneTouch hardware properties, turn the scanner lamp on. See page 68 for instructions. If the lamp is already on, turn the lamp off then on again. If the problem persists and your scanner’s power is plugged into a surge protector or UPS battery backup, try plugging the scanner power directly into a wall outlet.

5	The scanner is open.	Make sure the scanner is fully closed after performing
		maintenance on the scanner or removing a jammed page.

6	The lamp in the	Make sure that the lamp has not been turned off manually.
	scanner body of the	See the steps on page 68 to turn the lamp on and off. Turn
	scanner has	the scanner power off then on again after checking the
	malfunctioned.	settings.

9	Paper jam	Open the ADF and remove the jammed page. See “Clearing
		Paper Jams” on page 78 for details.

15	Input tray empty	The paper sensor is being triggered but the rollers are not
		able to grab the page. Take the paper out of the input tray,
		then put the pages back in. Make sure the paper is far
		enough in for the rollers to grab the paper.

All Codes	An internal part in the
and codes	scanner may have
not	malfunctioned.
specified in
this table

If the problems persist, try turning off the scanner, restarting the computer, then turn the scanner power on after you have logged back into Windows.

If you are still unable to use your scanner, contact Visioneer Technical Support. Please refer to the technical support card you received with your scanner for contact information.

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Contents Visioneer Visioneer Strobe XP 450 Scanner User’s Guide P Y R I G H T I N F O R M a T I O N B L E O F C O N T E N T S Index Welcome WHAT’S in the BOXVisioneer Strobe XP 450 Scanner IBM-compatible Pentium 4 PC, or AMD equivalent with What YOU NeedVGA or Svga Monitor Documentation Installation Before YOU BeginAssemble the Scanner Assemble the Scanner Install the Software To install the softwareClick Install Now Select Remind me in 7 days and click OK Welcome to the OneTouch 4.0 Setup Wizard opens. Click Next Visioneer Strobe XP 450 Scanner USER’S Guide Install the Software To connect the power supply Connect the ScannerTo connect the USB cable Visioneer Strobe XP 450 Scanner USER’S Guide To install the additional applications Additional Applications Available with Your ScannerSoftware About the Software GuidesView and Save the User Guides Visioneer Strobe XP 450 Scanner USER’S Guide Register the Scanner To register your scannerScanning Interfaces Scanning from OneTouch Loading DocumentsScan with the Scanner Button Scan from the Onetouch Button Panel Features of the Onetouch Button Panel Configuring Onetouch To open the OneTouch Properties windowChanging the button settings Onetouch Properties OptionsConfiguring Onetouch Other Options in the Onetouch Properties Window Creating a NEW Scan Configuration To create a new configurationScan Settings TAB Settings TAB Original Image Advanced Settings TAB Device Settings TAB Click the Storage Options tab Archive\TIFF DocumentsEditing or Deleting Scan Configurations To edit or delete a Scan ConfigurationConfigure Before Scan Select Configure Before ScanClick OK on the OneTouch Properties window Canceling a Configure Before Scan Selecting File Format Options Image Formats To select a file type for the text format Scanning with Optical Character Recognition OCR To scan with OCRTo select OCR settings Setting Destination Application Properties PaperPort Properties Text Documents Properties Visioneer Strobe XP 450 Scanner USER’S Guide Image Documents Properties Storage Properties EMail PropertiesConfiguring Onetouch Select the options for color document handling Selecting Onetouch Properties Options To select optionsDestination Categories Configuring Onetouch Unique Scanning Features and Destinations Scan and Burn to a CDScanning with Event Forwarding Creating AN Html WEB page from Your Scanned Documents Transferring Scanned Documents to Storage Scanning to Multiple Folders Setting up multiple folders for transfer to storage Click the Storage Options tab Unique Scanning Features and Destinations Scan to multiple storage folders Checking the Hardware and Lamp Settings Click the Properties button Scanning from Twain Accessing the Twain Interface from Onetouch Scanning with the Twain Interface Twain Interface Options Scanned item with the red filtered out Display the Device Settings To scan using WIA from Microsoft Paint From the File menu choose From Scanner or CameraVisioneer Strobe XP 450 Scanner USER’S Guide Scanning from Isis Clean the Automatic Document Feeder To clean the ADFClearing Paper Jams To clear a paper jamReplace the ADF PAD Assembly Troubleshooting Problem The scanner won’t scan. What’s wrong?Problem The ADF won’t feed pages properly. How can I fix it? Error Codes Status Light Troubleshooting CodesNormal Operation Error Problem Description Solution Code Uninstall Your Scanner Select PaperPort and click Remove or UninstallOptical resolution ADF specificationsScanner dimensions WeightVisioneer Strobe XP 450 Scanner Parts List Part Name Part NumberD E Index Visioneer