Visioneer 450 manual Problem The ADF won’t feed pages properly. How can I fix it?

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TROUBLESHOOTING 81

Problem: The installation will not complete successfully. If installation finishes, the scanner’s OneTouch 4.0 options do not seem to work properly. What do I do?

A likely cause is that some driver programs are already installed on your computer for another scanner. Or you previously had another Visioneer scanner and that driver program is still on your computer. They are interfering with the installation of the OneTouch options, and you need to remove those other drivers and re-install your Visioneer Strobe XP 450 scanner. Please see the documentation that you received with the other scanner for the steps to remove its driver programs. You can also use the basic steps in the section “Uninstall Your Scanner” on page 84, but instead of uninstalling OneTouch 4.0, uninstall the other scanner’s driver programs. After uninstalling the other scanner’s driver programs, uninstall OneTouch 4.0 using the steps on page 84 then reinstall it.

Problem: With AutoCrop to Original selected, sometimes I get blank pages, or pages with lines. What’s wrong?

The pages were probably scanned in crooked, or skewed. To use AutoCrop to Original, the pages must be scanned in straight. Adjust the paper guides on the scanner so pages feed in straight.

Problem: The paper jams the ADF. How can I keep the paper from jamming so often?

To reduce the number of paper jams, smooth and straighten the paper before scanning, and adjust the guides to the paper size. Paper fed into the ADF at an angle can cause the feed mechanism to jam. If paper jams are occurring more frequently, try cleaning the roller with a soft cloth dampened with Isopropyl rubbing alcohol. See “Clean the Automatic Document Feeder” on page 78 for cleaning instructions.

Problem: The ADF won’t feed pages properly. How can I fix it?

A dirty or worn ADF pad assembly or dirt on the roller can cause documents to feed in skewed at an angle, or multiple pages to feed at the same time. Try cleaning the roller first. See “Clean the Automatic Document Feeder” on page 78. If that doesn’t solve the problem, the pad assembly may need to be replaced. It is user-replaceable and one additional ADF pad was in the box with your scanner. See “Replace the ADF Pad

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Contents Visioneer Visioneer Strobe XP 450 Scanner User’s Guide P Y R I G H T I N F O R M a T I O N B L E O F C O N T E N T S Index Welcome WHAT’S in the BOXVisioneer Strobe XP 450 Scanner VGA or Svga Monitor What YOU NeedIBM-compatible Pentium 4 PC, or AMD equivalent with Documentation Installation Before YOU BeginAssemble the Scanner Assemble the Scanner Install the Software To install the softwareClick Install Now Select Remind me in 7 days and click OK Welcome to the OneTouch 4.0 Setup Wizard opens. Click Next Visioneer Strobe XP 450 Scanner USER’S Guide Install the Software To connect the power supply Connect the ScannerTo connect the USB cable Visioneer Strobe XP 450 Scanner USER’S Guide To install the additional applications Additional Applications Available with Your ScannerSoftware About the Software GuidesView and Save the User Guides Visioneer Strobe XP 450 Scanner USER’S Guide Register the Scanner To register your scannerScanning Interfaces Scanning from OneTouch Loading DocumentsScan with the Scanner Button Scan from the Onetouch Button Panel Features of the Onetouch Button Panel Configuring Onetouch To open the OneTouch Properties windowChanging the button settings Onetouch Properties OptionsConfiguring Onetouch Other Options in the Onetouch Properties Window Creating a NEW Scan Configuration To create a new configurationScan Settings TAB Settings TAB Original Image Advanced Settings TAB Device Settings TAB Click the Storage Options tab Archive\TIFF DocumentsEditing or Deleting Scan Configurations To edit or delete a Scan ConfigurationConfigure Before Scan Select Configure Before ScanClick OK on the OneTouch Properties window Canceling a Configure Before Scan Selecting File Format Options Image Formats To select a file type for the text format Scanning with Optical Character Recognition OCR To scan with OCRTo select OCR settings Setting Destination Application Properties PaperPort Properties Text Documents Properties Visioneer Strobe XP 450 Scanner USER’S Guide Image Documents Properties Storage Properties EMail PropertiesConfiguring Onetouch Select the options for color document handling Selecting Onetouch Properties Options To select optionsDestination Categories Configuring Onetouch Unique Scanning Features and Destinations Scan and Burn to a CDScanning with Event Forwarding Creating AN Html WEB page from Your Scanned Documents Transferring Scanned Documents to Storage Scanning to Multiple Folders Setting up multiple folders for transfer to storage Click the Storage Options tab Unique Scanning Features and Destinations Scan to multiple storage folders Checking the Hardware and Lamp Settings Click the Properties button Scanning from Twain Accessing the Twain Interface from Onetouch Scanning with the Twain Interface Twain Interface Options Scanned item with the red filtered out Display the Device Settings To scan using WIA from Microsoft Paint From the File menu choose From Scanner or CameraVisioneer Strobe XP 450 Scanner USER’S Guide Scanning from Isis Clearing Paper Jams Clean the Automatic Document FeederTo clean the ADF To clear a paper jamReplace the ADF PAD Assembly Troubleshooting Problem The scanner won’t scan. What’s wrong?Problem The ADF won’t feed pages properly. How can I fix it? Normal Operation Status Light Troubleshooting CodesError Codes Error Problem Description Solution Code Uninstall Your Scanner Select PaperPort and click Remove or UninstallScanner dimensions Optical resolutionADF specifications WeightVisioneer Strobe XP 450 Scanner Parts List Part Name Part NumberD E Index Visioneer