Visioneer 400 manual Troubleshooting

Page 109

107VISIONEER STROBE 400 SCANNER USER’S GUIDE

TROUBLESHOOTING

In addition to the troubleshooting information contained in this section, please see the Readme file on your installation CD. The Readme file contains additional information that may help you diagnose problems with the scanner.

If you try the troubleshooting procedures described in this section and in the Readme file, and the scanner still has problems, visit our web site at www.visioneer.com for additional technical information.

Problem: The OneTouch icon is not in the Windows notification area.

Check for one of these possible problems:

•Is the USB cable plugged into a USB hub? If you are using a USB hub to connect your devices to your computer, you need to use one with external power (plugged into the wall). If that does not resolve the issue, try plugging the scanner directly to the back of the computer.

•Did you select a full install of the driver? The OneTouch icon only shows in the Windows notification area if the OneTouch software was installed, if you selected a TWAIN Only install the OneTouch icon will not be available. Please refer to the Installation chapter for driver installation options.

Problem: The scanner won’t scan.

Check for one of these possible problems:

•Is the cable loose or not plugged in securely? Inspect the cable connection. Make sure the USB cable is plugged in securely.

•Is the OneTouch icon in the Windows notification area? OneTouch must be installed for the scanner’s AutoLaunch function to work. You can also try scanning from a TWAIN scanning application, such as PaperPort.

•Did you restart the computer after installing the software? If you didn’t restart the computer, it may not have loaded all of the software files. Try restarting your computer.

•Do you plug the scanner into a USB hub? Try plugging the scanner directly into a USB port on the computer.

•Did you select another TWAIN source for acquiring images? If you use multiple TWAIN devices, such as a digital camera, with your computer, you may have selected another source for images.

Problem: Pages keep jamming in the scanner or get pulled through at an angle.

Flatten the edges of the page before placing it in the paper feed slot. If the edge of the paper has been folded, it may get stuck in the scanner as it is pulled through. Also, make sure you are inserting the paper straight into the scanner. If the page is inserted at an angle it will pull through the scanner at that angle and the page may tear. Make sure scanner cables are not blocking the paper exit path in the back of the scanner.

Problem: During installation I got the error message: PaperPort Installation is not complete.

The installation procedure was not successful. You need to reboot your computer and then restart the PaperPort software installation.

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Contents Visioneer Strobe Users Guide Visioneer Strobe User’s Guide Visual Display Installation Scanning from WIA Index Vi Visioneer Strobe 400 USER’S Guide WHAT’S in the BOX WelcomeVisioneer Strobe 400 Scanner IBM-compatible Pentium 4 PC, or AMD equivalent with System RequirementsVGA or Svga Monitor Documentation Assemble the Scanner Assembling the Power SupplyConnect the Scanner Power Cord To Connect the Scanner Power to the Computer To Connect the Scanner Power to the WallVisioneer Strobe 400 Scanner USER’S Guide Before YOU Begin InstallationTo install the software Install the Software and Connect the ScannerInstalling the Scanner Driver Visioneer Strobe 400 Scanner USER’S Guide Installation Connect the USB Cable and Turn on the Power Installation Visioneer Strobe 400 Scanner USER’S Guide Installing Visioneer Onetouch Select Remind me in 7 days and click OK Installing PaperportRegister Your Scanner Applications Available with Your Scanner To install the additional applicationsSoftware Select Install OmniPage Pro View and Save the User Guides Installation Visioneer Strobe 400 Scanner USER’S Guide Scanning Paper Items Scanning Using AutolaunchVisioneer Strobe 400 Scanner USER’S Guide Scanning Plastic Cards To turn AutoLaunch off or on Turn Autolaunch OFF/ONLoading Documents to Scan Scan from the Onetouch Buttons Loading Documents to Scan Scanning Interfaces Scanning From OneTouch Default Onetouch SettingsTo scan from the OneTouch Button panel Scan from the Onetouch Button PanelFeatures of the Onetouch Button Panel Changing a Button setting Configuring the Onetouch ButtonsSelecting NEW Settings Color Black and White Grayscale Configure Before Scan To create a new configuration Creating a NEW Scan ConfigurationScan Settings Tab Settings tab Original Image Click the Advanced Settings tab Advanced Settings tabDevice Settings Tab To edit or delete a scan configuration Editing or Deleting Scan ConfigurationsStorage Options Tab Archive To set Configure Before Scan Configure Before ScanSelect the scan configuration Configure Before Scan To Scan Using Configure Before ScanFile Format Options Canceling a Configure Before ScanCreate Single Image Files Image Formats Text Formats Selecting Options for Onetouch To select a file type for the text formatTo select options Global Options PaperPort Properties Setting Destination Application PropertiesText Documents Properties Visioneer Strobe 400 Scanner USER’S Guide Image Documents Properties Storage Properties EMail Properties To scan and burn to a CD Scan and Burn to a CDTo scan with event forwarding Scanning with Event Forwarding STITo scan and create an Html web Creating AN Html WEB page from Your Scanned DocumentsTo transfer documents to storage Transferring Scanned Documents to StorageScanning to Multiple Archive Folders Setting up multiple folders for transfer to storageClick the Storage Options tab Visioneer Strobe 400 Scanner USER’S Guide Scan to multiple storage folders To scan with OCR Scanning with Optical Character Recognition OCRText Formats To select a file type for the text formatRight-click on the text format icon Selecting Onetouch Omnipage OCR Options To select OCR options available from OneTouchOCR TAB Scanning from ONE Touch Creating Your OWN Dictionaries To create a personal dictionaryClick Add New Editing User Dictionaries To edit a user dictionaryScanning from ONE Touch Input Format Options Format TABOutput Format Options Onetouch with Kofax VRS Technology Kofax VRS Settings To select the Kofax VRS settingsBasic Features are Professional Features are Summary of the scan settings also indicates VRS settings Changing the Hardware Settings Visioneer Strobe 400 Scanner USER’S Guide Scanning from Twain Accessing the Twain Interface Options in the Twain Interface Scanning with the Twain InterfaceVisioneer Strobe 400 Scanner USER’S Guide From the File menu choose From Scanner or Camera To scan using WIA from Microsoft PaintVisioneer Strobe 400 Scanner USER’S Guide Fine Tuning Your Scans Visioneer Strobe 400 Scanner USER’S Guide Calibrating from Onetouch Calibrating Your ScannerVisioneer Strobe 400 Scanner USER’S Guide Double-click on Scanners and Cameras Calibrating from the Windows Control PanelCalibrating from Twain Cleaning Your Scanner Visioneer Strobe 400 Scanner USER’S Guide Additional Cleaning Method Troubleshooting Maintenance Uninstalling the Scanner and Onetouch Software Uninstalling or Reinstalling Your ScannerUninstalling the Paperport and Omnipage Software Scanning specifications Strobe 400 Scanner SpecificationsPart Name Part Number Calibration 05-0803-000 Strobe 400 Spare Part ListIndex JPG Twain Index Visioneer
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