TROUBLESHOOTING | SECTION 4 |
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Software Solutions
I would like to see if my Internet connection is live.
Use the ping command to test the connection. Before attempting, ensure that Obtain an IP address automatically has been selected in the computer’s settings and that you have an IP address assigned. Refer to Configure Your Computers in Section 2: Configuration, for further details.
1Open a command prompt by clicking Start and Run.
2For Windows 98 and ME, in the Open field, type command and press Enter or OK.
For Windows 2000 and XP, type cmd. Or, navigate using your
Start button to Programs>Accessories>Command Prompt.
3In the Command window, type ipconfig.
! You should see an IP address for your network adapter:
Ethernet Adapter Local Area Connection:
IP Address. . . . . . . . . . . . : 192.168.40.10
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.40.1
4In the Command window, type ping followed by the access point’s IP address and press Enter. For example type: ping 192.168.40.10.
There is a good possibility that the Default Gateway’s IP address is the access point’s IP address. You can verify the access point’s IP address on the Control Panel > Network Access screen.
!If you receive a reply (the first word will be Reply…), then your computer is connected to the access point. Proceed to Step 5.
!If you do NOT receive a reply, repeat steps 1 – 4 on a different computer to verify that the first computer is not the cause of the problem.
5In the Command window, type ping followed by your ISP’s default gateway and press Enter. For example type: ping 216.109.125.72.
WA840G |