Motorola WE800G manual Troubleshooting

Section 4 Troubleshooting

!Ensure that you are using Ethernet cables and not telephone cables between the WE800G and your computer. See the illustration below. Ethernet cables use a wider RJ-45 style plug using 8 wires where telephone style plugs use the smaller RJ-11 style plug using 4 to 6 wires.

The plug on the left is RJ-45; the plug on the right is RJ-11 – use only

RJ-45.

!Ensure that your Ethernet adapter is enabled. To check the status of your WE800G, click the monitor icon in the System Tray at the bottom right of your screen.

You can also check the status of your WE800G by selecting Start > Settings > Control Panel > Network and

Dial-Up Connections. Make sure “Show icon in task bar when connected” is checked.

!Ensure that your WE800G is within range of your wireless access point/wireless router or is not behind an obstruction. For example, metal structures may interfere with the signal, as will 2.4 GHz cordless phones, and microwaves.

!Ensure that your wireless access point/wireless router’s antenna and your WE800G antenna are connected.

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