Motorola WE800G manual Troubleshooting Section, Software Solutions

Troubleshooting Section 4

Software Solutions

I cannot access the Configuration Manager for the WE800G.

!Verify your Ethernet connection to the WE800G.

!Verify that you are using the correct version of Internet Explorer or Netscape (Internet Explorer must be above version 5.2).

!Verify that the IP address of the PC being used to configure the router is on the same network as the router’s configuration IP address. The default IP address of WE800G is 192.168.30.1. If after initial set up, the PC that’s used to configure the WE800G has been assigned a different IP address by DHCP or assigned a different static IP address which is not on the same 192.168.30.x network, it may be necessary to do one of the following two things:

!If the WE800G Configuration Manager needs to be accessed “on-the-fly”. Write down the PC’s current IP address. Temporarily change the PC’s IP address to static 192.168.30.10 (or something similar). Log into the WE800G. Set the WE800G’s network address to DHCP or to a static address that will be on the same network as the PC’s current IP address and not a duplicate of any others on the network. Record the new WE800G IP address (in case of DHCP, it can be retrieved from the access point/wireless router after the WE800G has restarted.) Restore the PC’s IP configuration. Use the recorded new WE800G IP address to access the WE800G Configuration Manager.

!If the WE800G Configuration Manager only needs to be accessed occasionally: Temporarily change the PC’s IP address to static 192.168.30.10 (or something similar). Log into the WE800G. After configuring the WE800G, log out. Restore the PC’s IP configuration.

!Verify you are entering the correct URL in the browser. The default is http://192.168.30.1. If you think you have changed the IP address used to configure the WE800G and cannot remember it, you must reset the WE800G back to factory defaults. To do this, press and hold the reset button for more the 5 seconds. This clears the WE800G user settings, including User ID, Password, IP Address, and Subnet mask.

!Once the WE800G is reset to factory default, re-verify the Ethernet connectivity and IP address issues.

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