ALFA 20DX manual Why Paper Jams Occur, Clearing Paper Jams, Clearing a Paper Input Jam

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Why Paper Jams Occur

Reason: The paper tray is overloaded.

Corrective Action: Do not fill the tray above the PAPER FULL mark.

Reason: Paper is too heavy, too light, or contains excess cotton content.

Corrective Action: Switch papers and use the recommended stock.

Reason: Paper is too moist or too dry, causing missfeeds and imaging problems.

Corrective Action: Store paper in average humidity, reseal opened reams. In areas of extreme dryness or humidity, do not leave paper in the tray over- night.

Reason: Rear paper exit tray may not be fully extended.

Corrective Action: Check to be sure that the rear exit tray is fully extended.

Reason: Rear exit tray was lowered while a job was printing.

Corrective Action: Resend the print job after lowering the rear exit tray.

Reason: Paper tray was opened while paper was feeding through the duplex feeder (optional on OKIPAGE 20).

Corrective Action: Remove the jammed sheet from the duplex feeder, then reinstall the paper tray and resend the print job.

Clearing Paper Jams

Clearing a Paper Input Jam

PAPER INPUT JAM

CHECK TRAY1

1. Slide out the paper tray.

2.Remove the sheet that did not feed, then inspect the remaining sheets to see that they are not wrinkled or stuck together.

3. Close the paper tray.

E–50	Chapter 9: Problem Solving

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Contents Okidata Publications Department OkidataContents Duplex Printing Important Safety Instructions English-iiiOKI On-Site Warranty Enhancement ProgramsOKI Extend For more informationFCC/IC/CE Statements English-vFCC/IC/CE Select a Suitable Location Setting UpCheck the contents UnpackGetting to Know Your Printer Front ViewSetting Up Prepare the Image DrumInstall the Toner Load Paper Paper SpecificationsPaper Feed Paths Load the Paper Tray Paper Tray GaugeStoring Paper Select a Paper Exit PathTop Paper Exit Rear Paper ExitParallel Connection Bi-Directional Parallel ModeConnect to Your Computer Attach the Parallel CableParallel Interface Pin Assignments ECPAttach the Serial Cable Serial ModeSerial Connection RS232-C RS232-C Serial InterfaceCheck the Menu Model 20DX Only Connect to PowerInstall the Printer Software Print the DemoSelect the Display Language Paper Size IndicatorControl Panel Control Panel LightsControl Panel Button Functions Button Function SummaryHow to Use the Main Menus Selecting Printer Features Using Your Printer DriverSelecting Printer Features Using the Printer Main Menus Printer MenusQuick Access Menus Using the Level-1 MenuPrinter Menus Level-1 Menu SettingsSummary of Level-1 Categories Light to Heavy weight values are same as specified for Tray Fonts & Symbols Default settings below are in italic Level-2 Menu Settings Using the Level-2 MenuSummary of Level-2 Categories Auto Operation Clearable Wrnings Summary of Maintenance Menu Categories Maintenance Menu SettingsDUP ADJ Page English-27 Front FeederEnvelopes Using the Front Feeder to Print Multiple Pieces of Media Manual Feed Standard Paper Setting up Manual Feed for Standard Weight PaperFront Feeder Printing Individual Pieces Manual Feed Front FeederSetting up to Print an Envelope Manual Feed EnvelopesSetting up to Print Labels Manual Feed LabelsSetting up to Print a Transparency Manual Feed TransparenciesSetting up to Print Heavy Stock Heavy Card Stock SpecificationsManual Feed Heavy Card Stock Using the Automatic Tray Switch Feature Printer goes off-lineDuplex Printing Windows NT Duplex PrintingPortrait Versus Landscape Duplex Printing WindowsClick Properties Click Start, Settings, PrintersClick Document Defaults Click Print on Both Sides Duplex PrintingPrinting a Sample of Resident Fonts FontsAvailable Fonts Summary of Available FontsAntique Olive 61 Symbol Sets CG Omega 61 Symbol SetsUnivers Condensed 61 Symbol Sets Garamond 61 Symbol SetsSelecting Fonts Using Bar Code FontsSymbol Sets Adobe PostScript Fonts OptionPage Optional Paper Handling Accessories AccessoriesAdditional Options Expanded Memory SIMMs Simm ConfigurationsMB P/N Toner Cartridge Type 7 P/N MaintenanceGeneral Consumables Information Image Drum Type 7 P/NReplacing the Toner Cartridge P/N Maintenance Precautions Replacing the Image Drum Cartridge P/NDisplays Cleaning the LED Array Generating a Drum CleaningPaper Jam Messages Problem SolvingPaper Jams English-49Clearing Paper Jams Why Paper Jams OccurClearing a Paper Input Jam Problem Solving Clearing a Paper Feed JamClearing Duplex Feeder Input Jams Clearing Duplex Feeder Paper JamsClearing a Paper Exit Jam Clearing a Duplex Feeder Open JamClearing Duplex Feeder Jams 1 Printer Display Messages Clearing Duplex Feeder JamMessage Error Message OFF-LINE Message Paper OUTMessage Printing Print Quality ProblemsMessage Reset Blank sheets printedHas repeating marks Has gray backgroundPrints all black An oblong area of faint print appears on eachPrinted page is light or blurred Faded print after installationPrint is smeared or blotched Bold characters and dark lines are smearedMaintenance Menu Adjusting Print QualitySoftware Problems Level-1 MenuFirst line on page won’t print Strange symbols appear during normal printingLast page of document is not printed Graphics won’t position properlyHardware Problems OdorsAppendix a Service & Support How to Get ServiceInternet Okidata Service CentersPurchasing Supplies Ways to PurchasePaper Handling Specifications Appendix B SpecificationsGeneral Specifications Environmental SpecificationsPower Electrical SpecificationsPhysical Specifications Specifications are subject to change without noticeInstalling SIMMs Appendix C Installing SIMMsEnglish-67 Pull the side panel out and remove it from the printer Appendix C Installing SIMMs Print Menu displays then the menu prints On-Site Repair Limited WarrantyEnglish-71 Argentina United StatesCanada ChileMaterial Safety Data Sheet Okipage 20 TonerHealth Hazard Data Spill Cleanup and DisposalSpecial Precautions Reactivity DataIndex English-75IBM Proprinter emulation Index 65-66Page