ALFA 20 Faded print after installation, Print is smeared or blotched, Print is darker than usual

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White blotches or faded gray areas and temperature or humidity is high or low.

Reason: Difficult environment.

Solution: Check toner. If okay, adjust settings in Maintenance Menu (See Chapter 3).

Faded print after installation.

Reason: Toner cartridge is not correctly installed.

Solution: Install toner cartridge correctly.

Print is smeared or blotched.

Reason: Dirty or defective fuser assembly or other hardware problem.

Solutions:(1) Generate Drum Cleaning page.

(2) Contact your service representative.

Printed page is light or blurred.

Reason: Toner is low.

Solution: Replace toner cartridge.

Reason: Paper used is not designed for laser printers.

Solution: Switch to a recommended paper.

Reason: LED array is dirty.

Solution: Clean LED array.

Bold characters and dark lines are smeared.

Reason: Toner is low.

Solution: Replace toner cartridge.

Print is darker than usual.

Reason: Darkness setting is too high.

Solution: Change Darkness setting in Menu.

Pages curl excessively

Reason: Printing on wrong side of paper.

Solutions:(1) Turn paper over in tray.

(2)When installing paper, make a note of the print side arrow on the paper package, then install the paper “print side down” in the paper tray.

Reason: Moisture in paper. Improper storage.

Solution: Avoid storing paper in areas of excessive temperature changes and humidity.

Reason: High humidity.

Solution: Recommended operating humidity is 20-80%.

Chapter 9: Problem Solving

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Contents Okidata Okidata Publications DepartmentContents Duplex Printing English-iii Important Safety InstructionsFor more information Warranty Enhancement ProgramsOKI Extend OKI On-SiteEnglish-v FCC/IC/CE StatementsFCC/IC/CE Unpack Setting UpCheck the contents Select a Suitable LocationFront View Getting to Know Your PrinterPrepare the Image Drum Setting UpInstall the Toner Load Paper Paper SpecificationsPaper Feed Paths Paper Tray Gauge Load the Paper TraySelect a Paper Exit Path Storing PaperRear Paper Exit Top Paper ExitAttach the Parallel Cable Bi-Directional Parallel ModeConnect to Your Computer Parallel ConnectionECP Parallel Interface Pin AssignmentsRS232-C Serial Interface Serial ModeSerial Connection RS232-C Attach the Serial CablePrint the Demo Connect to PowerInstall the Printer Software Check the Menu Model 20DX OnlyControl Panel Lights Paper Size IndicatorControl Panel Select the Display LanguageButton Function Summary Control Panel Button FunctionsPrinter Menus Selecting Printer Features Using Your Printer DriverSelecting Printer Features Using the Printer Main Menus How to Use the Main MenusUsing the Level-1 Menu Quick Access MenusPrinter Menus Level-1 Menu SettingsSummary of Level-1 Categories Light to Heavy weight values are same as specified for Tray Fonts & Symbols Default settings below are in italic Level-2 Menu Settings Using the Level-2 MenuSummary of Level-2 Categories Auto Operation Clearable Wrnings Maintenance Menu Settings Summary of Maintenance Menu CategoriesDUP ADJ Page English-27 Front FeederEnvelopes Using the Front Feeder to Print Multiple Pieces of Media Front Feeder Setting up Manual Feed for Standard Weight PaperFront Feeder Printing Individual Pieces Manual Feed Manual Feed Standard PaperManual Feed Envelopes Setting up to Print an EnvelopeManual Feed Labels Setting up to Print LabelsManual Feed Transparencies Setting up to Print a TransparencySetting up to Print Heavy Stock Heavy Card Stock SpecificationsManual Feed Heavy Card Stock Printer goes off-line Using the Automatic Tray Switch FeatureDuplex Printing Windows Duplex PrintingPortrait Versus Landscape Duplex Printing Windows NTClick Print on Both Sides Duplex Printing Click Start, Settings, PrintersClick Document Defaults Click PropertiesSummary of Available Fonts FontsAvailable Fonts Printing a Sample of Resident FontsGaramond 61 Symbol Sets CG Omega 61 Symbol SetsUnivers Condensed 61 Symbol Sets Antique Olive 61 Symbol SetsAdobe PostScript Fonts Option Using Bar Code FontsSymbol Sets Selecting FontsPage Optional Paper Handling Accessories AccessoriesAdditional Options Expanded Memory SIMMs Simm ConfigurationsMB P/N Image Drum Type 7 P/N MaintenanceGeneral Consumables Information Toner Cartridge Type 7 P/NReplacing the Toner Cartridge P/N Maintenance Replacing the Image Drum Cartridge P/N PrecautionsDisplays Generating a Drum Cleaning Cleaning the LED ArrayEnglish-49 Problem SolvingPaper Jams Paper Jam MessagesClearing Paper Jams Why Paper Jams OccurClearing a Paper Input Jam Clearing a Paper Feed Jam Problem SolvingClearing a Duplex Feeder Open Jam Clearing Duplex Feeder Paper JamsClearing a Paper Exit Jam Clearing Duplex Feeder Input JamsClearing Duplex Feeder Jams 1 Clearing Duplex Feeder Jam Printer Display MessagesMessage Error Message Paper OUT Message OFF-LINEBlank sheets printed Print Quality ProblemsMessage Reset Message PrintingAn oblong area of faint print appears on each Has gray backgroundPrints all black Has repeating marksBold characters and dark lines are smeared Faded print after installationPrint is smeared or blotched Printed page is light or blurredLevel-1 Menu Adjusting Print QualitySoftware Problems Maintenance MenuGraphics won’t position properly Strange symbols appear during normal printingLast page of document is not printed First line on page won’t printOdors Hardware ProblemsHow to Get Service Appendix a Service & SupportWays to Purchase Okidata Service CentersPurchasing Supplies InternetEnvironmental Specifications Appendix B SpecificationsGeneral Specifications Paper Handling SpecificationsSpecifications are subject to change without notice Electrical SpecificationsPhysical Specifications PowerInstalling SIMMs Appendix C Installing SIMMsEnglish-67 Pull the side panel out and remove it from the printer Appendix C Installing SIMMs Print Menu displays then the menu prints On-Site Repair Limited WarrantyEnglish-71 Chile United StatesCanada ArgentinaOkipage 20 Toner Material Safety Data SheetReactivity Data Spill Cleanup and DisposalSpecial Precautions Health Hazard DataEnglish-75 IndexIBM Proprinter emulation 65-66 IndexPage