ALFA 20DX manual Purchasing Supplies, Internet, Okidata Service Centers, Ways to Purchase

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Internet

See Okidata’s Internet Home Page at http://www.okidata.com

E-mail: comments@okidata. com

Okidata Service Centers

Your printer has a 1-year on-site warranty. (US and Canada). If you need to ship your printer to a service center, repack it in the original packing materials. If the original packaging is not available, contact your dealer or 1-800-OKIDATA for shipping instructions.

•Allow 30 days for round trip shipping and repair via a depot.

•Carry-in repairs must first be called in to schedule service.

•Before shipping your printer, call for a return authorization number (RA).

Okidata US and Canada Service Center Locations:

United States
East	Central
Okidata	Okidata
57 Carnegie Plaza	851 Feehanville Drive
Cherry Hill, NJ 08003	Mt. Prospect, IL 60056
Tel: 1-800-809-4948	Tel: 1-800-809-4948
Fax: 1-609-222-5347

Canada

Okidata

2735 Matheson Blvd., East

Unit 1

Mississauga, Ontario L4W4M8

Tel: 905-238-4265

Fax: 905-238-4427

Purchasing Supplies

Before you order, know your printer model number (see the front of the printer) and have the correct part number and description of the item.

Ways to Purchase

•Consult the dealer where you purchased your printer.

•Consult an Okidata Authorized Sales or Service Dealer.

•Call 1-800-OKIDATA for the nearest Authorized Sales and Service location. Have your ZIP code ready for our Customer Support Represen- tatives.

•Order toll-free by phone at 1-800-OKIDATA (1-800-654-3282), using VISA, Mastercard or American Express.

- $10.00 minimum purchase required.

•Check office supply catalogs or your local stationery store. Most carry Okidata brand supplies.

In Canada, call 905-602-6400 to order parts: VISA and American Express are accepted.

Supply Order Numbers

Toner Cartridge,“Type 7” (Okidata P/N 40468801)

Image Drum,“Type 7” (Okidata P/N 40468701)

E–64	Appendix A: Support & Service

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Contents Okidata Publications Department OkidataContents Duplex Printing Important Safety Instructions English-iiiWarranty Enhancement Programs OKI ExtendOKI On-Site For more informationFCC/IC/CE Statements English-vFCC/IC/CE Setting Up Check the contentsSelect a Suitable Location UnpackGetting to Know Your Printer Front ViewSetting Up Prepare the Image DrumInstall the Toner Paper Specifications Load PaperPaper Feed Paths Load the Paper Tray Paper Tray GaugeStoring Paper Select a Paper Exit PathTop Paper Exit Rear Paper ExitBi-Directional Parallel Mode Connect to Your ComputerParallel Connection Attach the Parallel CableParallel Interface Pin Assignments ECPSerial Mode Serial Connection RS232-CAttach the Serial Cable RS232-C Serial InterfaceConnect to Power Install the Printer SoftwareCheck the Menu Model 20DX Only Print the DemoPaper Size Indicator Control PanelSelect the Display Language Control Panel LightsControl Panel Button Functions Button Function SummarySelecting Printer Features Using Your Printer Driver Selecting Printer Features Using the Printer Main MenusHow to Use the Main Menus Printer MenusQuick Access Menus Using the Level-1 MenuLevel-1 Menu Settings Printer MenusSummary of Level-1 Categories Light to Heavy weight values are same as specified for Tray Fonts & Symbols Default settings below are in italic Using the Level-2 Menu Level-2 Menu SettingsSummary of Level-2 Categories Auto Operation Clearable Wrnings Summary of Maintenance Menu Categories Maintenance Menu SettingsDUP ADJ Page Front Feeder English-27Envelopes Using the Front Feeder to Print Multiple Pieces of Media Setting up Manual Feed for Standard Weight Paper Front Feeder Printing Individual Pieces Manual FeedManual Feed Standard Paper Front FeederSetting up to Print an Envelope Manual Feed EnvelopesSetting up to Print Labels Manual Feed LabelsSetting up to Print a Transparency Manual Feed TransparenciesHeavy Card Stock Specifications Setting up to Print Heavy StockManual Feed Heavy Card Stock Using the Automatic Tray Switch Feature Printer goes off-lineDuplex Printing Portrait Versus LandscapeDuplex Printing Windows NT Duplex Printing WindowsClick Start, Settings, Printers Click Document DefaultsClick Properties Click Print on Both Sides Duplex PrintingFonts Available FontsPrinting a Sample of Resident Fonts Summary of Available FontsCG Omega 61 Symbol Sets Univers Condensed 61 Symbol SetsAntique Olive 61 Symbol Sets Garamond 61 Symbol SetsUsing Bar Code Fonts Symbol SetsSelecting Fonts Adobe PostScript Fonts OptionPage Accessories Optional Paper Handling AccessoriesAdditional Options Simm Configurations Expanded Memory SIMMsMB P/N Maintenance General Consumables InformationToner Cartridge Type 7 P/N Image Drum Type 7 P/NReplacing the Toner Cartridge P/N Maintenance Precautions Replacing the Image Drum Cartridge P/NDisplays Cleaning the LED Array Generating a Drum CleaningProblem Solving Paper JamsPaper Jam Messages English-49Why Paper Jams Occur Clearing Paper JamsClearing a Paper Input Jam Problem Solving Clearing a Paper Feed JamClearing Duplex Feeder Paper Jams Clearing a Paper Exit JamClearing Duplex Feeder Input Jams Clearing a Duplex Feeder Open JamClearing Duplex Feeder Jams 1 Printer Display Messages Clearing Duplex Feeder JamMessage Error Message OFF-LINE Message Paper OUTPrint Quality Problems Message ResetMessage Printing Blank sheets printedHas gray background Prints all blackHas repeating marks An oblong area of faint print appears on eachFaded print after installation Print is smeared or blotchedPrinted page is light or blurred Bold characters and dark lines are smearedAdjusting Print Quality Software ProblemsMaintenance Menu Level-1 MenuStrange symbols appear during normal printing Last page of document is not printedFirst line on page won’t print Graphics won’t position properlyHardware Problems OdorsAppendix a Service & Support How to Get ServiceOkidata Service Centers Purchasing SuppliesInternet Ways to PurchaseAppendix B Specifications General SpecificationsPaper Handling Specifications Environmental SpecificationsElectrical Specifications Physical SpecificationsPower Specifications are subject to change without noticeAppendix C Installing SIMMs Installing SIMMsEnglish-67 Pull the side panel out and remove it from the printer Appendix C Installing SIMMs Print Menu displays then the menu prints Limited Warranty On-Site RepairEnglish-71 United States CanadaArgentina ChileMaterial Safety Data Sheet Okipage 20 TonerSpill Cleanup and Disposal Special PrecautionsHealth Hazard Data Reactivity DataIndex English-75IBM Proprinter emulation Index 65-66Page