ALFA 20DX manual Appendix a Service & Support, How to Get Service

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Appendix A: Service & Support

How to Get Service

If you are unable to solve your printer problem after consulting the trouble- shooting information, contact the following sources for service or support.

Note: This information applies to the US and Canada only.

Your Dealer

Consult the store where you purchased your printer, or call

1-800-OKIDATA for the location of the nearest authorized OKIDATA service dealer. Have your zip code ready.

Your printer has a 1-year on-site warranty. (US and Canada only) Proof of purchase is required for warranty work. Be sure to retain your purchase documents.

Prices and minimum charges for work done beyond the warranty period may vary.

Customer Support Center

For customer assistance call 1-800-OKIDATA. The Okidata Information System Automated Attendant is available 24 hours a day, 7 days a week. The system can provide immediate assistance with:

•Basic operating procedures

•Sales and service referrals

•Parts and consumable referrals

•Product Information

Customer Service Representatives

For Technical Assistance call 1-800-OKIDATA. Agents are available 24 hours a day, seven days a week. Please be sure that you are calling from a telephone close to your printer, so you can describe your problem accu- rately. Agents can assist you with:

•Installation of your Okidata printer

•Determination of printer issues that require service

•Availability and installation of printer drivers (CSRs are not trained to provide assistance with the use of commercial software packages. Please consult your software user’s manual for times and availability of their support).

•Consumer relations

•Interface Information

Faxable Facts

You can have product and support information faxed automatically to you through Okidata’s Faxable Facts, an on-line document retrieval system. A touch-tone telephone and facsimile machine with a designated telephone number are required.

Call toll-free at 1-800-654-6651, press option 2 to hear a description of how Faxable Facts works. If you are calling for the first time, order a catalog of available documents. This system is accessible 24 hours a day, 7 days a week. The following information can be faxed to you in minutes:

•Product data brochures

•Product part numbers and pricing (USA and Canadian)

•User Tips

•Accessories, Options, and Consumables part numbers and pricing (USA and Canada)

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Contents Okidata Okidata Publications DepartmentContents Duplex Printing English-iii Important Safety InstructionsFor more information Warranty Enhancement ProgramsOKI Extend OKI On-SiteEnglish-v FCC/IC/CE StatementsFCC/IC/CE Unpack Setting UpCheck the contents Select a Suitable LocationFront View Getting to Know Your PrinterPrepare the Image Drum Setting UpInstall the Toner Paper Feed Paths Paper SpecificationsLoad Paper Paper Tray Gauge Load the Paper TraySelect a Paper Exit Path Storing PaperRear Paper Exit Top Paper ExitAttach the Parallel Cable Bi-Directional Parallel ModeConnect to Your Computer Parallel ConnectionECP Parallel Interface Pin AssignmentsRS232-C Serial Interface Serial ModeSerial Connection RS232-C Attach the Serial CablePrint the Demo Connect to PowerInstall the Printer Software Check the Menu Model 20DX OnlyControl Panel Lights Paper Size IndicatorControl Panel Select the Display LanguageButton Function Summary Control Panel Button FunctionsPrinter Menus Selecting Printer Features Using Your Printer DriverSelecting Printer Features Using the Printer Main Menus How to Use the Main MenusUsing the Level-1 Menu Quick Access MenusSummary of Level-1 Categories Level-1 Menu SettingsPrinter Menus Light to Heavy weight values are same as specified for Tray Fonts & Symbols Default settings below are in italic Summary of Level-2 Categories Using the Level-2 MenuLevel-2 Menu Settings Auto Operation Clearable Wrnings Maintenance Menu Settings Summary of Maintenance Menu CategoriesDUP ADJ Page Envelopes Front FeederEnglish-27 Using the Front Feeder to Print Multiple Pieces of Media Front Feeder Setting up Manual Feed for Standard Weight PaperFront Feeder Printing Individual Pieces Manual Feed Manual Feed Standard PaperManual Feed Envelopes Setting up to Print an EnvelopeManual Feed Labels Setting up to Print LabelsManual Feed Transparencies Setting up to Print a TransparencyManual Feed Heavy Card Stock Heavy Card Stock SpecificationsSetting up to Print Heavy Stock Printer goes off-line Using the Automatic Tray Switch FeatureDuplex Printing Windows Duplex PrintingPortrait Versus Landscape Duplex Printing Windows NTClick Print on Both Sides Duplex Printing Click Start, Settings, PrintersClick Document Defaults Click PropertiesSummary of Available Fonts FontsAvailable Fonts Printing a Sample of Resident FontsGaramond 61 Symbol Sets CG Omega 61 Symbol SetsUnivers Condensed 61 Symbol Sets Antique Olive 61 Symbol SetsAdobe PostScript Fonts Option Using Bar Code FontsSymbol Sets Selecting FontsPage Additional Options AccessoriesOptional Paper Handling Accessories MB P/N Simm ConfigurationsExpanded Memory SIMMs Image Drum Type 7 P/N MaintenanceGeneral Consumables Information Toner Cartridge Type 7 P/NReplacing the Toner Cartridge P/N Maintenance Replacing the Image Drum Cartridge P/N PrecautionsDisplays Generating a Drum Cleaning Cleaning the LED ArrayEnglish-49 Problem SolvingPaper Jams Paper Jam MessagesClearing a Paper Input Jam Why Paper Jams OccurClearing Paper Jams Clearing a Paper Feed Jam Problem SolvingClearing a Duplex Feeder Open Jam Clearing Duplex Feeder Paper JamsClearing a Paper Exit Jam Clearing Duplex Feeder Input JamsClearing Duplex Feeder Jams 1 Clearing Duplex Feeder Jam Printer Display MessagesMessage Error Message Paper OUT Message OFF-LINEBlank sheets printed Print Quality ProblemsMessage Reset Message PrintingAn oblong area of faint print appears on each Has gray backgroundPrints all black Has repeating marksBold characters and dark lines are smeared Faded print after installationPrint is smeared or blotched Printed page is light or blurredLevel-1 Menu Adjusting Print QualitySoftware Problems Maintenance MenuGraphics won’t position properly Strange symbols appear during normal printingLast page of document is not printed First line on page won’t printOdors Hardware ProblemsHow to Get Service Appendix a Service & SupportWays to Purchase Okidata Service CentersPurchasing Supplies InternetEnvironmental Specifications Appendix B SpecificationsGeneral Specifications Paper Handling SpecificationsSpecifications are subject to change without notice Electrical SpecificationsPhysical Specifications PowerEnglish-67 Appendix C Installing SIMMsInstalling SIMMs Pull the side panel out and remove it from the printer Appendix C Installing SIMMs Print Menu displays then the menu prints English-71 Limited WarrantyOn-Site Repair Chile United StatesCanada ArgentinaOkipage 20 Toner Material Safety Data SheetReactivity Data Spill Cleanup and DisposalSpecial Precautions Health Hazard DataEnglish-75 IndexIBM Proprinter emulation 65-66 IndexPage
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