3Com 3CR17661-91 Country Telephone Number, Latin America Telephone Technical Support and Repair

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100APPENDIX D: OBTAINING SUPPORT FOR YOUR PRODUCT

Country	Telephone Number	Country	Telephone Number

Austria	01 7956 7124	Luxembourg	342 0808128
Belgium	070 700 770	Netherlands	0900 777 7737
Denmark	7010 7289	Norway	815 33 047
Finland	01080 2783	Poland	00800 441 1357
France	0825 809 622	Portugal	707 200 123
Germany	01805 404 747	South Africa	0800 995 014
Hungary	06800 12813	Spain	9 021 60455
Ireland	1407 3387	Sweden	07711 14453
Israel	1800 945 3794	Switzerland	08488 50112
Italy	199 161346	U.K.	0870 909 3266
You can also obtain support in this region using the following URL:
http://emea.3com.com/support/email.html

Latin America Telephone Technical Support and Repair
Antigua	1 800 988 2112	Guatemala	AT&T +800 998 2112
Argentina	0 810 444 3COM	Haiti	57 1 657 0888
Aruba	1 800 998 2112	Honduras	AT&T +800 998 2112
Bahamas	1 800 998 2112	Jamaica	1 800 998 2112
Barbados	1 800 998 2112	Martinique	571 657 0888
Belize	52 5 201 0010	Mexico	01 800 849CARE
Bermuda	1 800 998 2112	Nicaragua	AT&T +800 998 2112
Bonaire	1 800 998 2112	Panama	AT&T +800 998 2112
Brazil	0800 13 3COM	Paraguay	54 11 4894 1888
Cayman	1 800 998 2112	Peru	AT&T +800 998 2112
Chile	AT&T +800 998 2112	Puerto Rico	1 800 998 2112
Colombia	AT&T +800 998 2112	Salvador	AT&T +800 998 2112
Costa Rica	AT&T +800 998 2112	Trinidad and Tobago	1 800 998 2112
Curacao	1 800 998 2112	Uruguay	AT&T +800 998 2112
Ecuador	AT&T +800 998 2112	Venezuela	AT&T +800 998 2112
Dominican Republic	AT&T +800 998 2112	Virgin Islands	57 1 657 0888

You can also obtain support in this region using the following:

Spanish speakers, enter the URL:

http://lat.3com.com/lat/support/form.html

Portuguese speakers, enter the URL:

http://lat.3com.com/br/support/form.html

English speakers in Latin America should send e-mail to:

lat_support_anc@3com.com

US and Canada Telephone Technical Support and Repair

1 800 876 3266

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Contents 3Com Switch 4200G Family 3Com Corporation Campus Drive Marlborough United States Government LegendPage Page Contents Installing the Switch Problem Solving PIN -OUTS About this Guide Icon Description ConventionsConvention Description Documentation RelatedDocumentation Comments Pddtechpubscomments@3com.comIntroducing About the Switch 4200G Hardware Features Switch 4200GSwitch 4200G-Front View CommanderSwitch 4200G 48-Port-front view Display Mode LED Color Description Status DisplayColor Indicates Mode LED10/100/1000BASE-T Port LEDs Slots Rear View Detail1000BASE-X Port SFP Port LEDs Feature Switch 4200G Automatic IP Configuration Duplex ModeRmon Alarm Configuration SaveInstalling the Switch Choosing a Suitable Package ContentsSite To rack-mount your Switch Front of the Switch, as shown in FigureRack-mounting Inch racksRepeat and for the other side of the Switch Fitting a Bracket for Rack-MountingPower-up Powered-up and ready for operationSwitch 4200G SequenceSFP Operation LEDs on page 54 for a list of suggested solutionsSFP port Remove the plastic protective cover if fitted Inserting an SFP TransceiverYour Switch ChoosingCorrect Cables TransceiverChoosing the Correct Cables Installing the Switch Setting UP for Management Command Line Interface Management Methods of Managing a SwitchRefer to Setting Up Command Line Interface Management on User View There are two main views in the CLISystem View Setting Up OverviewSnmp Manual IP Configuration Automatic IP Configuration using DhcpManually Configuring IP Information Connecting the Workstation to the Switch PrerequisitesSetting Up the Switch with IP Information Enter the system-viewcommand and Enter Enter interface vlan 1 and EnterWith a Network Using the Web Interface Using Command Line Interface using Telnet Enter the default gateway for the Switch Viewing Automatically Configured IP InformationUsing 3Com Network Director Viewing IP Information using the Console Port Command Line Interface ManagementSetting Up Command Line Interface Management using SSHInterface Setting Up WebChoosing a Browser Windows Red Hat Over the Network2000 Windows XP Server Setting Up Snmp Management V1 or Default Users User Default Access Level Name PasswordSetting UP for Management Problem Solving Solving Problems Indicated by LEDsProblems Solving HardwareError message indicating that the SFP transceiver is faulty Unit fails, no Snmp fan failure message is receivedIP Addressing Solving Communication ProblemsHow do you obtain a registered IP Address? Problem Solving Upgrading Software File list similar to the following is displayed To back up the bootrom file on your Switch, enter To back up the application file on your Switch, enterIf the recycle-bin is empty the following is displayed Command Line Interface Switch Setup Via network port 4200G ping aaa.aaa.aaa.aaaType y when prompted To install the new application code, enterTo install the new web management code, enter To download the web management file, enterFollowing information is displayed Enter y to display the following messageFollowed by a password prompt Bootrom InterfaceUpgrading from S3t03010024.zip 3comoscfg.def 3comoscfg.cfg s3t030100s56.app Enter your choice0-3 Select option 2 to display the following Select option 3 to display the followingBootrom UpgradingUsing Tftp Using FTPUsing XModem Ccccccccccccccccccccccccccccc Upgrading Software Safety Information Power Cord Set-Japan Important Safety Information This must be approved for the country where it is usedImportant Safety Information ’information de Sécurité Importante Schko Dispositif Laser De Classe Wichtige Sicherheitsinformationen Vorsicht Das Gerät muß geerdet seinInformación de Seguridad Importante Schuko Importanti Informazioni di Sicurezza Stati Uniti e Ważne informacje o zabezpieczeniach Ważne informacje o zabezpieczeniach Ostrzeżenie Porty światłowodowe-bezpieczeństwo PIN-OUTS 10/100 and 1000BASE-T RJ-45 connections Ethernet Port RJ-45 Pin AssignmentsPin Number 10/100 1000 Ethernet Port RJ-45 Pin Assignments Appendix B PIN-OUTS Switch 4200G 12-Port Switch 4200G 24-Port Switch 4200G 48-Port Appendix C Technical Specifications Services Register YourProduct PurchaseAccess Software TroubleshootOnline DownloadsContact Us Latin America Telephone Technical Support and Repair Country Telephone NumberUS and Canada Telephone Technical Support and Repair Index NumbersSFP Regulatory Notices