3Com 3CR17662-91, 3CR17661-91, 3CR17660-91 manual Contact Us

Page 99

Contact Us 99

 

To send a product directly to 3Com for repair, you must first obtain a

 

 

return authorization number (RMA). Products sent to 3Com, without

 

 

authorization numbers clearly marked on the outside of the package, will

 

 

be returned to the sender unopened, at the sender’s expense. If your

 

 

product is registered and under warranty, you can obtain an RMA

 

 

number online at http://eSupport.3com.com/. First time users will

 

 

need to apply for a user name and password.

 

 

 

 

 

Contact Us

3Com offers telephone, e-mail and internet access to technical support

 

 

and repair services. To access these services for your region, use the

 

 

appropriate telephone number, URL or e-mail address from the list below.

 

 

Telephone numbers are correct at the time of publication. Find a current

 

 

directory of contact information posted on the 3Com web site at

 

 

http://csoweb4.3com.com/contactus/

 

 

 

 

 

 

 

Country

Telephone Number

Country

Telephone Number

 

 

 

 

Asia, Pacific Rim Telephone Technical Support and Repair

 

 

Australia

1 800 678 515

Philippines

1235 61 266 2602 or

 

Hong Kong

800 933 486

 

1800 1 888 9469

 

India

+61 2 9424 5179 or

P.R. of China

800 810 3033

 

 

000800 650 1111

Singapore

800 6161 463

 

Indonesia

001 803 61009

S. Korea

080 333 3308

 

Japan

00531 616 439 or

Taiwan

00801 611 261

 

 

03 3507 5984

Thailand

001 800 611 2000

 

Malaysia

1800 801 777

 

 

 

New Zealand

0800 446 398

 

 

 

Pakistan

+61 2 9937 5083

 

 

 

You can also obtain support in this region using the following e-mail: apr_technical_support@3com.com

Or request a repair authorization number (RMA) by fax using this number:

+ 65 543 6348

 

 

Europe, Middle East, and Africa Telephone Technical Support and Repair

 

From anywhere in these

+44 (0)1442 435529

 

regions, call:

 

 

From the following countries, you may use the numbers shown:

Image 99 Contents
3Com Switch 4200G Family United States Government Legend 3Com Corporation Campus Drive MarlboroughPage Page Contents Installing the Switch Problem Solving PIN -OUTS About this Guide Conventions Icon DescriptionConvention Description Related DocumentationDocumentation Pddtechpubscomments@3com.com CommentsIntroducing Hardware Features Switch 4200G About the Switch 4200GCommander Switch 4200G-Front ViewSwitch 4200G 48-Port-front view Status Display Display Mode LED Color DescriptionMode LED Color Indicates10/100/1000BASE-T Port LEDs Rear View Detail Slots1000BASE-X Port SFP Port LEDs Configuration Save Feature Switch 4200G Automatic IP ConfigurationDuplex Mode Rmon AlarmInstalling the Switch Package Contents Choosing a SuitableSite Inch racks To rack-mount your SwitchFront of the Switch, as shown in Figure Rack-mountingFitting a Bracket for Rack-Mounting Repeat and for the other side of the SwitchSequence Power-upPowered-up and ready for operation Switch 4200GLEDs on page 54 for a list of suggested solutions SFP OperationSFP port Inserting an SFP Transceiver Remove the plastic protective cover if fittedTransceiver Your SwitchChoosing Correct CablesChoosing the Correct Cables Installing the Switch Setting UP for Management Methods of Managing a Switch Command Line Interface ManagementRefer to Setting Up Command Line Interface Management on There are two main views in the CLI User ViewSystem View Overview Setting UpSnmp Automatic IP Configuration using Dhcp Manual IP ConfigurationManually Configuring IP Information Prerequisites Connecting the Workstation to the SwitchSetting Up the Switch with IP Information Enter interface vlan 1 and Enter Enter the system-viewcommand and EnterWith a Network Using the Web Interface Using Command Line Interface using Telnet Viewing Automatically Configured IP Information Enter the default gateway for the SwitchUsing 3Com Network Director Viewing IP Information using the Console Port Interface Management Command LineSSH Setting Up Command Line Interface Management usingSetting Up Web InterfaceChoosing a Browser Over the Network Windows Red Hat2000 Windows XP Server Setting Up Snmp Management V1 or User Default Access Level Name Password Default UsersSetting UP for Management Problem Solving Indicated by LEDs Solving ProblemsSolving Hardware ProblemsUnit fails, no Snmp fan failure message is received Error message indicating that the SFP transceiver is faultySolving Communication Problems IP AddressingHow do you obtain a registered IP Address? Problem Solving Upgrading Software File list similar to the following is displayed To back up the application file on your Switch, enter To back up the bootrom file on your Switch, enterIf the recycle-bin is empty the following is displayed Command Line Interface Switch Setup 4200G ping aaa.aaa.aaa.aaa Via network portTo download the web management file, enter Type y when promptedTo install the new application code, enter To install the new web management code, enterEnter y to display the following message Following information is displayedBootrom Interface Followed by a password promptUpgrading from S3t03010024.zip 3comoscfg.def 3comoscfg.cfg s3t030100s56.app Enter your choice0-3 Select option 3 to display the following Select option 2 to display the followingUpgrading BootromUsing FTP Using TftpUsing XModem Ccccccccccccccccccccccccccccc Upgrading Software Safety Information This must be approved for the country where it is used Power Cord Set-Japan Important Safety InformationImportant Safety Information ’information de Sécurité Importante Schko Dispositif Laser De Classe Vorsicht Das Gerät muß geerdet sein Wichtige SicherheitsinformationenInformación de Seguridad Importante Schuko Importanti Informazioni di Sicurezza Stati Uniti e Ważne informacje o zabezpieczeniach Ważne informacje o zabezpieczeniach Ostrzeżenie Porty światłowodowe-bezpieczeństwo PIN-OUTS Ethernet Port RJ-45 Pin Assignments 10/100 and 1000BASE-T RJ-45 connectionsPin Number 10/100 1000 Ethernet Port RJ-45 Pin Assignments Appendix B PIN-OUTS Switch 4200G 12-Port Switch 4200G 24-Port Switch 4200G 48-Port Appendix C Technical Specifications Purchase ServicesRegister Your ProductDownloads Access SoftwareTroubleshoot OnlineContact Us Country Telephone Number Latin America Telephone Technical Support and RepairUS and Canada Telephone Technical Support and Repair Numbers IndexSFP Regulatory Notices