3Com 3CR17660-91 manual Troubleshoot, Online, Access Software, Downloads, Telephone Technical

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98APPENDIX D: OBTAINING SUPPORT FOR YOUR PRODUCT

Troubleshoot	You will find support tools posted on the 3Com web site at
Online	http://www.3com.com/
	3Com Knowledgebase helps you troubleshoot 3Com products. This
	query-based interactive tool is located at
	http://knowledgebase.3com.com and contains thousands of technical
	solutions written by 3Com support engineers.

Access Software	Software Updates are the bug fix / maintenance releases for the version
Downloads	of software initially purchased with the product. In order to access these
	Software Updates you must first register your product on the 3Com web
	site at http://eSupport.3com.com/
	First time users will need to apply for a user name and password. A link to
	software downloads can be found at http://eSupport.3com.com/, or
	under the Product Support heading at http://www.3com.com/
	Software Upgrades are the software releases that follow the software
	version included with your original product. In order to access upgrades
	and related documentation you must first purchase a service contract
	from 3Com or your reseller.

Telephone Technical	To enable telephone support and other service benefits, you must first
Support and Repair	register your product at http://eSupport.3com.com/
	Warranty and other service benefits start from the date of purchase, so it
	is important to register your product quickly to ensure you get full use of
	the warranty and other service benefits available to you.
	When you contact 3Com for assistance, please have the following
	information ready:
	■ Product model name, part number, and serial number
	■ Proof of purchase, if you have not pre-registered your product
	■ A list of system hardware and software, including revision level
	■ Diagnostic error messages
	■ Details about recent configuration changes, if applicable

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Contents 3Com Switch 4200G Family 3Com Corporation Campus Drive Marlborough United States Government LegendPage Page Contents Installing the Switch Problem Solving PIN -OUTS About this Guide Convention Description ConventionsIcon Description Documentation RelatedDocumentation Comments Pddtechpubscomments@3com.comIntroducing About the Switch 4200G Hardware Features Switch 4200GSwitch 4200G-Front View CommanderSwitch 4200G 48-Port-front view Display Mode LED Color Description Status Display10/100/1000BASE-T Port LEDs Mode LEDColor Indicates 1000BASE-X Port SFP Port LEDs Rear View DetailSlots Rmon Alarm Feature Switch 4200G Automatic IP ConfigurationDuplex Mode Configuration SaveInstalling the Switch Site Package ContentsChoosing a Suitable Rack-mounting To rack-mount your SwitchFront of the Switch, as shown in Figure Inch racksRepeat and for the other side of the Switch Fitting a Bracket for Rack-MountingSwitch 4200G Power-upPowered-up and ready for operation SequenceSFP port LEDs on page 54 for a list of suggested solutionsSFP Operation Remove the plastic protective cover if fitted Inserting an SFP TransceiverCorrect Cables Your SwitchChoosing TransceiverChoosing the Correct Cables Installing the Switch Setting UP for Management Refer to Setting Up Command Line Interface Management on Methods of Managing a SwitchCommand Line Interface Management System View There are two main views in the CLIUser View Setting Up OverviewSnmp Manual IP Configuration Automatic IP Configuration using DhcpManually Configuring IP Information Connecting the Workstation to the Switch PrerequisitesSetting Up the Switch with IP Information Enter the system-viewcommand and Enter Enter interface vlan 1 and EnterWith a Network Using the Web Interface Using Command Line Interface using Telnet Using 3Com Network Director Viewing Automatically Configured IP InformationEnter the default gateway for the Switch Viewing IP Information using the Console Port Command Line Interface ManagementSetting Up Command Line Interface Management using SSHChoosing a Browser Setting Up WebInterface 2000 Windows XP Server Over the NetworkWindows Red Hat Setting Up Snmp Management V1 or Default Users User Default Access Level Name PasswordSetting UP for Management Problem Solving Solving Problems Indicated by LEDsProblems Solving HardwareError message indicating that the SFP transceiver is faulty Unit fails, no Snmp fan failure message is receivedHow do you obtain a registered IP Address? Solving Communication ProblemsIP Addressing Problem Solving Upgrading Software File list similar to the following is displayed If the recycle-bin is empty the following is displayed To back up the application file on your Switch, enterTo back up the bootrom file on your Switch, enter Command Line Interface Switch Setup Via network port 4200G ping aaa.aaa.aaa.aaaTo install the new web management code, enter Type y when promptedTo install the new application code, enter To download the web management file, enterFollowing information is displayed Enter y to display the following messageUpgrading from Bootrom InterfaceFollowed by a password prompt S3t03010024.zip 3comoscfg.def 3comoscfg.cfg s3t030100s56.app Enter your choice0-3 Select option 2 to display the following Select option 3 to display the followingBootrom UpgradingUsing Tftp Using FTPUsing XModem Ccccccccccccccccccccccccccccc Upgrading Software Safety Information Power Cord Set-Japan Important Safety Information This must be approved for the country where it is usedImportant Safety Information ’information de Sécurité Importante Schko Dispositif Laser De Classe Wichtige Sicherheitsinformationen Vorsicht Das Gerät muß geerdet seinInformación de Seguridad Importante Schuko Importanti Informazioni di Sicurezza Stati Uniti e Ważne informacje o zabezpieczeniach Ważne informacje o zabezpieczeniach Ostrzeżenie Porty światłowodowe-bezpieczeństwo PIN-OUTS Pin Number 10/100 1000 Ethernet Port RJ-45 Pin Assignments10/100 and 1000BASE-T RJ-45 connections Ethernet Port RJ-45 Pin Assignments Appendix B PIN-OUTS Switch 4200G 12-Port Switch 4200G 24-Port Switch 4200G 48-Port Appendix C Technical Specifications Product ServicesRegister Your PurchaseOnline Access SoftwareTroubleshoot DownloadsContact Us US and Canada Telephone Technical Support and Repair Country Telephone NumberLatin America Telephone Technical Support and Repair Index NumbersSFP Regulatory Notices