Rose electronic QuadraVista manual Service Information, Maintenance and Repair, Technical Support

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SERVICE and MAINTENANCE

Service Information

Maintenance and Repair

This Unit does not contain any internal user-serviceable parts. In the event a Unit needs repair or maintenance, you must first obtain a Return Authorization (RA) number from Rose Electronics or an authorized repair center. This Return Authorization number must appear on the outside of the shipping container.

See Limited Warranty for more information.

When returning a Unit, it should be double-packed in the original container or equivalent, insured and shipped to:

Rose Electronics

Attn: RA__________

10707 Stancliff Road

Houston, Texas 77099 USA

Technical Support

If you are experiencing problems, or need assistance in setting up, configuring or operating your QuadraVista, consult the appropriate sections of this manual. If, however, you require additional information or assistance, please contact the Rose Electronics Technical Support Department at:

Phone: (281) 933-7673

E-Mail: TechSupport@rose.com

Web: www.rose.com

Technical Support hours are from: 8:00 am to 6:00 pm CST (USA), Monday through Friday.

Please report any malfunctions in the operation of this Unit or any discrepancies in this manual to the Rose Electronics Technical Support Department.

46	QUADRAVISTA INSTALLATION AND OPERATIONS MANUAL

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Contents QuadraVista Page Limited Warranty Declaration of Conformity Declaration of ConformityTable of Contents Figures Introduction System IntroductionFeatures Package contents CompatibilityProduct Registration Rose Electronics web site About this manualModels Front View Selector buttonsInstallation InstallationInstalling the KVM station Installing the Computers CPU ConnectCommands Front Panel LEDs / Push-Button CommandsChannel select window Keyboard Commands Hotkey + POn Screen Display On Screen Menu SystemMain Menu System menuSystem / HotKey Hotkey→ ← → ← or ← → ← → System / HotMouseActive channel Hotmouse Menu System Quad Mode System OSD PositionSystem / OSD Language System / SecurityEdid Quadravista Installation and Operations Manual System / Test Pattern System / Test PatternSystem / Disable Channel System / ControlMode / PiP-Start ModeConfigure Configure / Backup, Recall, Factory ResetRecall Console Video output / Keyboard / Multi-Monitor / EdidConsole / Keyboard Console, Video outputConsole / Multi-Monitor Example Multi-MonitorConsole / Edid VideoVideo / Video Input Video / Brightness / Contrast Video Brightness / ContrastVideo / Horizontal and Vertical position Horizontal PositionVideo / Phase Video / Screen widthComputer Video / FormatComputer / Keyboard Computer / MouseComputer / Reset PS/2 Computer / Change EDID/DDCEdid Programming Help / Command HelpHelp / Contact Serial Features Serial OperationDCP Synchronizing Multiple Units Quadravista Installation and Operations Manual DCP/XML Feature Quadravista Installation and Operations Manual DCP/XML System Querying Response to the above query isDCP error messages Line length maximum 38 characters Maintenance and Repair Service InformationTechnical Support Safety SafetySafety and EMC Regulatory Statements GroundingAppendices Appendix A. SpecificationsAppendix B. Parts and cables Section Function Default Setting Appendix C. Factory DefaultsAppendix D. Supported Video-In Formats Quadravista Installation and Operations Manual Page Stancliff Road