TROUBLESHOOTING
TROUBLESHOOTING
Computer does not boot, keyboard or mouse error received.
Cable is loose, reseat cable and on PC hit F1 to continue or reboot computer.
Wrong cable or keyboard and mouse cables reversed.
Cable is defective; try using cable from another computer.
Port on the UltraView Pro is defective; try using another port on UltraView Pro. If the problem goes away port is defective.
Port on computer is defective, try plugging in keyboard or mouse directly if problem remains computer port is defective. If power status LED not lit, fuse on motherboard may be blown.
Computer keyboard and mouse not configured.
Mouse driver does not load.
If PS/2 type mouse, computer must be connected to UltraView Pro or mouse at
If RS232 type mouse, make sure right COM port is being used and syntax of mouse driver is correct to search for the correct port.
Computer keyboard and mouse not configured.
Can’t switch computers from keyboard
Power to the UltraView Pro was removed for less than three seconds possibly causing keyboard to lock up. Disconnect and
If PS/2 type keyboard and mouse cables may be reversed.
Not using left control key. Using numeric keypad instead of keys on top row. Not releasing control key before typing in number. Waiting more than 2 seconds to enter computer number. Using caps lock or shift key.
Wrong or missing characters from those typed
For PCs, the mode of the keyboard does not match that of the computer. Issue the mode command, usually 1 for IBM PS/2s, 3 for Unix computers, and 2 for all others. The default setting is mode 2. Sometimes an incorrect mode will confuse the computer or keyboard and require
Switch to Switch failure
Verify the firmware in all like switches is the same revision.
ULTRAVIEW PRO INSTALLATION AND OPERATIONS MANUAL | 33 |
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