Rose electronic Professional Series manual Service and Maintenance, Service Information

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SERVICE AND MAINTENANCE

Service Information

Maintenance and Repair

This Unit does not contain any internal user-serviceable parts. In the event a Unit needs repair or maintenance, you must first obtain a Return Authorization (RA) number from Rose Electronics or an authorized repair center. This Return Authorization number must appear on the outside of the shipping container. See Limited Warranty for more information.

When returning a Unit, it should be double-packed in the original container or equivalent, insured and shipped to:

Rose Electronics Attn: RA__________

10707 Stancliff Road Houston, Texas 77099 USA

Technical Support

If you are experiencing problems, or need assistance in setting up, configuring or operating your switch, consult the appropriate sections of this manual. If, however, you require additional information or assistance, please contact the Rose Electronics Technical Support Department at:

Phone: (281) 933-7673

E-Mail: TechSupport@rose.com

Web: www.rose.com

Technical Support hours are from: 8:00 am to 6:00 pm CST (USA), Monday through Friday.

Please report any malfunctions in the operation of this Unit or any discrepancies in this manual to the Rose Electronics Technical Support Department.

ULTRAVIEW PRO INSTALLATION AND OPERATIONS MANUAL

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Contents Installation and Operations Manual Page Copyright  Rose Electronics 1990-2002. All rights reserved Limited WarrantyFCC/IC STATEMENTS, EU Declaration of Conformity Table of Contents Appendices TablesIntroduction / System overview IntroductionDisclaimer Package contents FeaturesCompatibility System overviewRose Electronics web site KVM stationMenu system CPU connectionCascading Units UltraView Pro models ModelsMouse UltraView Pro models rearUltraView Pro Cables CablesUltraView Pro to KVM station cable UltraView Pro to CPU cablesInstallation single unit InstallationConnecting the keyboard, video monitor, and mouse Apply power to UltraView ProConnecting the computers UltraView Pro to CPUs Installation Cascading unitsCascading units Slave unit installationUltraview PRO Installation and Operations Manual Main configuration menu Configuration MenusConfigure system menu Ultraview PRO Installation and Operations Manual Ultraview PRO Installation and Operations Manual Ultraview PRO Installation and Operations Manual Configure computer menu USB-PC Configure overlay Configure overlayUltraview PRO Installation and Operations Manual Ultraview PRO Installation and Operations Manual Ultraview PRO Installation and Operations Manual Configure security Ultraview PRO Installation and Operations Manual Selecting a computer OperationKeyboard commands Keyboard CommandsType Rackmounting Keyboard command usageReset to factory defaults Serial Port RS232 Firmware updateRS232 Port Ultraview PRO Installation and Operations Manual Good Troubleshooting TroubleshootingUltraview PRO Installation and Operations Manual Service Information Service and MaintenanceMaintenance and Repair Technical SupportSafety SafetySafety and EMC Regulatory Statements Ultraview PRO Installation and Operations Manual YES AppendicesKIT-ATRX Ultraview PRO Installation and Operations Manual Ultraview PRO Installation and Operations Manual Ultraview PRO Installation and Operations Manual Ultraview PRO Installation and Operations Manual Page Stancliff Road Houston, Texas Phone 281