Quantum LTO-3 manual Internal tape drive, Desktop tape drive

Chapter 7 Troubleshooting Guide

Troubleshooting Suggestions

•If the tape drive is not recognized during the SCSI controller scan, check the Power LED to make sure the tape drive is receiving power.

If the Power LED is not illuminated, check the power connections to the tape drive.

Internal tape drive:

1Power down the system and reseat the power connector on tape drive.

2Power on the system and check the Power LED.

3If the Power LED is not illuminated, replace the power connector attached to the tape drive with one from a known working device such as a CD-ROM. If the Power LED is illuminated, the problem was with the power connector. Otherwise, the tape drive may be bad and Customer Support should be contacted.

Desktop tape drive:

1Turn power off to the tape drive and reseat the AC power cord.

2Power on the tape drive and check the Power LED.

3If the Power LED is not illuminated, use an AC power cord from a known working device. If the Power LED is illuminated, the problem was with the cable. Otherwise, the tape drive may be bad and Customer Support should be contacted.

•If the Power LED is illuminated, but the tape drive is not recognized during the SCSI controller scan, use the LEDs to verify that the drive has passed its Power-On-Self-Test (POST). See table 4 on page 25. If the tape drive LEDs indicate a POST failure, the tape drive may be bad. Contact Customer Support.

•If the tape drive LEDs indicate that the drive has passed the POST, check the following connections:

70 LTO-3 Tape Drive User’s Guide