Quantum LTO-3 manual Troubleshooting Guide Troubleshooting Suggestions

Chapter 7 Troubleshooting Guide

Troubleshooting Suggestions

2If the Power LED is illuminated but other LEDs are on or flashing. check to see if other LED activity is normal or abnormal (see table 4 on page 25).

3If the Power-On-Self-Test Failure LEDs are on, contact Customer Support.

4If other LEDs are on, reboot the drive by holding the front panel button for more than 5 seconds and releasing it or by power cycling the drive.

5Verify that the tape drive passed the Power-On-Self-Testby viewing LED activity. All LEDs should be off approximately 20 to 30 seconds after the tape drive reboots.

6If the Power-On-Self-Test Failure LEDs are on, contact Customer Support.

7If all the LEDs are off, except Power, and a tape cannot be inserted into the tape drive, examine the tape and the inside of the tape drive.

•Be sure there are no tape labels interfering with tape insertion.

•Be sure tape labels are only on proper tape surfaces, and that labels are flat and not curled.

•Be sure the tape drive opening is free of debris and tape labels.

•Be sure the tape pin and tape are fully within the cartridge.

•Attempt to insert a second tape if available.

8If a tape still cannot be inserted into the tape drive:

•If you are inserting a cleaning cartridge:

•Be sure the cleaning tape is valid. The tape drive ejects unsupported cleaning tapes.

•Be sure that the cleaning tape has not expired, see table 4 on page 25 for “Cleaning Cartridge at EOT.”

•If these suggestions do not resolve the problem, contact Customer Support.

•If you are inserting a data tape, the tape drive may be bad. Contact Customer Support.

LTO-3 Tape Drive User’s Guide 73