Chapter 7 Troubleshooting Guide
Troubleshooting Suggestions
Tape will not Eject from the Drive
1Be sure the tape drive is powered on. If the Power LED is not illuminated, check whether power is being applied to the system and/or the desktop tape drive if the tape drive is a desktop unit. Follow troubleshooting steps under Computer Boots but Does Not Recognize the Tape Drive on page 69 to determine why the Power LED is not illuminated.
2If the Power LED is illuminated, determine whether the tape drive LEDs show other tape drive activity. Under normal conditions, it may take 2 to 3 minutes for the tape to eject. If only the Drive LED is blinking, wait for this LED to turn off before trying to eject the tape.
3If the Drive LED alone is blinking, wait for it to turn off. Verify that no other LEDs are on or flashing. Push the eject button on tape drive.
4If the Drive LED flashes, wait for the tape to eject (this may take up to 3 minutes). If the tape ejects, the problem has been resolved.
5If a message similar to the following appears when the eject button is pushed, use the mt offline command to eject the tape:
You cannot eject the cartridge because the tape drive is in use. Wait until the operation is complete before ejecting the cartridge. The backup software may still have the tape drive in prevent mode so that the cartridge cannot be ejected. Use the backup software commands to eject the tape.
Note: In Unix/Linux the above message may not appear, but the operating system may still prevent the tape drive from ejecting the tape.
1If the Drive LED is not blinking alone, see table 4 on page 25 to determine whether a hardware or firmware error has occurred, or whether the Manual Intervention LED is flashing.
•If there is a hardware or firmware error or the Manual Intervention LED is flashing — and the Drive LED is blinking — contact Customer Support.
•If there is a hardware or firmware error or the Manual Intervention LED is flashing — and the Drive LED is not blinking — reboot the drive by holding the front panel button for more than 5 seconds and releasing it or power cycling the drive.It may take up to 5 minutes for the tape to eject.
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