Chapter 7 Troubleshooting Guide
Troubleshooting Suggestions
Or
The tape drive has a hardware fault:
11.Turn the tape drive off and then on again.
22.Restart the operation.
33.If the problem persists, call the tape drive supplier helpline.
Check the tape drive users manual for device specific instructions on turning the device power on and off.
To determine whether the LED activity indicates a Hardware or Firmware Error or Manual Intervention Required see table 4 on page 25. If it does, power cycle the tape drive. The tape should eject. This may take several minutes.
If the tape drive ejects the tape and all LEDs are off (with the possible exception of Cleaning Request LED), the problem is resolved.
If the tape did not eject and the LEDs show POST Failure, Hardware, or Firmware Error, or Manual Intervention Required, the drive may be bad. Contact Customer Support.
1If you have a problem with inserting a cleaning cassette and receive the message:
The last cleaning cartridge used in the tape drive has worn out:
1Discard the worn out cleaning cartridge.
2Wait for the current operation to finish.
3Then use a new cleaning cartridge.
It means the cleaning cartridge is used up. Purchase a new cartridge to perform any more cleaning cycles. Normal operation of the drive is not affected. The drive will continue to automatically eject the expired cleaning cartridge.
2If you insert a cleaning tape that is not expired but the tape is being ejected by the tape drive without performing the cleaning, you may see the message:
The last cleaning cartridge used in the tape drive was an invalid type:
1Do not use this cleaning cartridge in this drive.
2Wait for the current operation to finish.
3Then use a valid cleaning cartridge.
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