SUPER MICRO Computer X8DTU-6TF+, X8DTU-6F+ Troubleshooting Procedures, Before Power On, No Power

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Chapter 4: Troubleshooting

Chapter 4

Troubleshooting

4-1 Troubleshooting Procedures

Use the following procedures to troubleshoot your system. If you have followed all of the procedures below and still need assistance, refer to the ‘Technical Support Procedures’ and/or ‘Returning Merchandise for Service’ section(s) in this chapter. Note: Always disconnect the power cord before adding, changing or installing any hardware components.

Before Power On

1.Make sure that there are no short circuits between the motherboard and chassis.

2.Disconnect all ribbon/wire cables from the motherboard, including those for the keyboard and mouse.

3.Remove all add-on cards.

4.Install CPU 1 first (-making sure it is fully seated) and connect the front panel connector to the motherboard.

No Power

1.Make sure that no short circuits between the motherboard and the chassis.

2.Make sure that the ATX power connectors are properly connected

3.Check that the 115V/230V switch on the power supply is properly set, if avail- able.

4.Turn the power switch on and off to test the system, if applicable.

5.The battery on your motherboard may be old. Check to verify that it still sup- plies ~3VDC. If it does not, replace it with a new one.

4-1

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Contents X8DTU-6F+ X8DTU-6TF+ X8DTU-6F+-LR X8DTU-6TF+-LR Page About This Motherboard Manual Organization PrefaceConventions Used in the Manual Headquarters Contacting SupermicroEurope Asia-PacificTable of Contents Vii Main Setup TroubleshootingInstalling the Passive CPU Heatsink Installing the CPUInstalling the I/O Shield Installing the Memory ModulesConnecting the Power Supply Installing the MotherboardInstalling External Peripherals Installing Internal PeripheralsOverview ChecklistMotherboard Image Motherboard Layout X8DTU-6F+X8DTU-6F+ Jumper Description Default Setting X8DTU-6F+/X8DTU-6TF+/X8DTU-6TF+-LR ConnectorsX8DTU-6F+/X8DTU-6TF+/X8DTU-6TF+-LR Jumpers Description State Status X8DTU-6F+/X8DTU-6TF+/X8DTU-6TF+-LR LED IndicatorsCPU Motherboard FeaturesChipset Bios System Block Diagram Overview PC Health Monitoring Special FeaturesAcpi Features Power SupplySlow Blinking LED for Suspend-State Indicator Super I/O Overview of the Nuvoton WPCM450 ControllerInstallation Installing an LGA 1366 Processor Processor and Heatsink InstallationPage Installing a Passive CPU Heatsink Removing the Passive Heatsink Installing an Active Heatsink Removing the Active Heatsink Installing and Removing the Memory Modules Installing & Removing DIMMsRemoving Memory Modules P1-DIMMs To Populate P1-DIMMs Branch Memory SupportCPU 1 To Populate P1-DIMMs CPU 2 To Populate P2-DIMMs Branch P2-DIMMs To Populate P2-DIMMs Branch35V Rdimm Population for the Motherboard w/5600 Processors 35V DIMMsTseg Possible System Memory Allocation & AvailabilityMotherboard Installation Tools NeededLocation of Mounting Holes Installing the Motherboard Control Panel Connectors/I/O Ports Back Panel Connectors/I/O PortsBack Panel I/O Port Locations and Definitions ATX PS/2 Keyboard and PS/2 Mouse Ports Keyboard Purple Mouse GreenPS/2 Keyboard/Mouse Pin Definitions Backpanel USB Front Panel USB 4/5 Universal Serial Bus USBBackplane USB USB 0/1 Type a USBSerial Ports Video ConnectorCOM1 COM2 VGA Serial COM Ports Pin DefinitionsGigabit Ethernet Ports 10Gb Tlan Ports and SFP+ Devices X8DTU-6TF+LAN Ports Pin Definition Rear UID Switch Unit Identifier SwitchesFP UID Switch Rear UID LED LEDFront Control Panel JF1 Header PinsPower LED Pin Definitions JF1 Power LEDFront Control Panel Pin Definitions NMI ButtonNIC1 LED Indicator HDD/FP UID SwitchFP UID Switch NIC1 Link LED NIC1 Activity LED HDD/UID Switch Pin Definitions JF1Overheat OH/Fan Fail/PWR Fail NIC2 LED IndicatorOH/Fan Fail/ PWR Fail/BlueUID LED Pin Definitions JF1 OH/Fan Fail/PWR Fail LED StatusReset Button Power Fail LEDPWR Fail LED Reset Button Reset Button Pin Definitions JF1Power Button Power Button Pin Definitions JF1PWR Button Power Connectors Connecting CablesPin ATX PWR Reqd 8-pin Processor PWRChassis Intrusion Fan HeadersInternal Speaker Buzzer Internal SpeakerInternal Buzzer SP1 Pin Definition Ipmb Header Pin DefinitionsOverheat LED/Fan Fail DOM Power ConnectorOverheat LED Overheat LED Pin DefinitionsSgpio 1/2 Headers Power SMB I2C ConnectorSAS BBU Connector UIO Power ConnectorUIO Power Connector B. SAS Battery-Backup Unit Universal I/O Power Header Pin DefinitionsTPM Connector Trusted Platform Module HeaderTrusted Platform Module TPM Header Pin Definitions Glan and Tlan Enable Jumper SettingsGlan Ports 1/2 Enable Tlan Ports 1/2 Enable X8DTU- 6TF+ Explanation of JumpersClear Cmos Watch Dog Enable Watch Dog Enable/DisableWatch Dog Jumper Settings Cmos ClearI2C for PCI/PCI-E slots Jumper Settings VGA EnableVGA Enable I2C Bus to PCI-Exp. SlotsSAS Enable Jumper Settings SAS EnableRear View when facing the rear side of the chassis Onboard LED IndicatorsGlan 1/2 LEDs Ipmi Dedicated LAN LEDsOnboard Power LED 10GbLAN LED X8DTU-6TF+Onboard PWR LED BMC Heartbeat LED Rear UID LEDBMC Heartbeat LED BMC Heartbeat LED LED StateSAS Error LED LED Status SAS Error LEDSAS Activity & SAS Heartbeat LEDs SAS Activity & SAS Heartbeat LEDs LED StatusSerial ATA Sata and Serial Attached Scsi SAS Connections Serial ATA PortsSAS Ports Troubleshooting Procedures Before Power OnNo Power System Boot Failure Losing the System’s Setup ConfigurationNo Video When the System Becomes Unstable Memory ErrorsTechnical Support Procedures Question How do I update my BIOS? Frequently Asked QuestionsReturning Merchandise for Service Question How do I handle the used battery?Question Whats on the CD that came with my motherboard? Introduction Starting Bios Setup UtilityMain Setup How To Change the Configuration DataStarting the Setup Utility SuperMicro X8DTU-6TF+ System Time/System DateProcessor System MemoryBoot Features Advanced Setup ConfigurationsProcessor and Clock Options Page MPS and Acpi Madt Ordering Intel AES-NI Available when supported by the OS and the CPUActive Processor Cores Intel Eist TechnologyQPI and IMC Configuration Advanced Chipset ControlQPI Quick Path Interconnect Links Speed Request Transaction IDQPI L0s and L1 Memory FrequencyNorth Bridge Chipset Configuration South Bridge Configuration IDE/SATA Configuration IDE Detect Timeout sec Ahci Codebase Available when RAID or Ahci is selectedLBA/Large Mode TypePIO Mode Select Options PIO ModeDMA Mode DMA Mode Select OptionsPCI/PnP Configuration Super IO Device Configuration Remote Access ConfigurationHardware Health Monitor CPU Overheat Alarm CPU 1 Temperature/CPU 2 Temperature/System TemperatureCPU1 Temperature/CPU2 Temperature Fan Speed Control Modes Fan 1 ~ Fan 8 ReadingACPI Configuration Intel Txtlt Configuration Whea SupportIntel TXT Initialization Trusted Computing Optional View BMC System Event Log IPMI ConfigurationIpmi Firmware Version Status of BMCSet LAN Configuration Subnet Mask When IP Address Source is set to StaticClear BMC System Event Log Clear BMC System Log now IP Address SourceEvent Log Configuration Memory ECC Error Log Security SettingsSupervisor Password User PasswordBoot Device Priority Boot ConfigurationChange User Password Password CheckExit Options Load Fail-Safe Defaults Load Optimal DefaultsSave Changes and Exit Discard Changes and ExitX8DTU-6F+/X8DTU-6TF+/X8DTU-6TF+-LR Motherboard User’s Manual Bios Error Beep Codes Error MessageBeep Code Page Driver/Tool Installation Display Screen Installing Software ProgramsConfiguring Supero Doctor Supero Doctor III Interface Display Screen-II Remote Control