SUPER MICRO Computer X8SIL Troubleshooting Procedures, Before Power On, No Power, No Video

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Chapter 3: Troubleshooting

Chapter 3

Troubleshooting

3-1 Troubleshooting Procedures

Use the following procedures to troubleshoot your system. If you have followed all of the procedures below and still need assistance, refer to the ‘Technical Support Procedures’ and/or ‘Returning Merchandise for Service’ section(s) in this chapter. Always disconnect the AC power cord before adding, changing or installing any hardware components.

Before Power On

1.Make sure that the Standby PWR LED (LE1) is not lit. (Note: If LE1 is on, the onboard power is on. Be sure to unplug the power cable before installing or removing the components.)

2.Make sure that there are no short circuits between the motherboard and chas- sis.

3.Disconnect all ribbon/wire cables from the motherboard, including those for the keyboard and mouse. Also, be sure to remove all add-on cards.

4.Install a CPU and heatsink (be sure that it is fully seated) and then connect the chassis speaker and the power LED to the motherboard. Check all jumper settings as well.

No Power

1.Make sure that there are no short circuits between the motherboard and chas- sis.

2.Make sure that all jumpers are set to their default positions.

3.Check if the 115V/230V switch on the power supply is properly set.

4.Turn the power switch on and off to test the system.

5.The battery on your motherboard may be old. Check to make sure that it still supplies ~3VDC. If it does not, replace it with a new one.

No Video

1.If the power is on, but you have no video--in this case, you will need to remove all the add-on cards and cables first.

3-1

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Contents X8SIL X8SIL-F Page Conventions Used in the Manual About This Motherboard Manual OrganizationHeadquarters Contacting SupermicroEurope Asia-PacificTable of Contents Vii Main Setup Advanced Setup Configurations How To Change the Configuration DataInstalling Drivers Configuring Supero Doctor IntroductionTable of Contents Overview ChecklistMotherboard X8SIL-F Image Important Notes to the User 11,12 13,14X8SIL/X8SIL-F LED Indicators Number X8SIL/X8SIL-F Headers/Connectors Number Description33,32,27,23,7 Description Color/State StatusMotherboard Features Devices USB Devices X8SIL-F Power ConfigurationKeyboard/Mouse Serial COM PortsCD Utilities DimensionsOther X8SIL / X8SIL-F System Block Diagram Block Diagram RoHS 6/6Chipset Overview Intel 3400/3420 Chipset FeaturesPC Health Monitoring Power Configuration SettingsSlow Blinking LED for Suspend-State Indicator Power SupplyBios Support for USB Keyboard Main Switch Override MechanismSuper I/O X8SIL/X8SIL-F User’s Manual Static-Sensitive Devices PrecautionsUnpacking Installing the LGA1156 Processor Processor and Heatsink InstallationPage Page Installing a Passive CPU Heatsink Removing the Heatsink Installing an Active Fan CPU Heatsink Page Active Heatsink Removal Dimm Installation Installing DDR3 MemoryMemory Support DDR3 ECC Registered Rdimm Memory Support Memory Population GuidelinesPopulated Any combination Per Channel To Remove Installing and Removing DIMMsPossible System Memory Allocation & Availability Tools Needed Motherboard InstallationLocation of Mounting Holes Installation Instructions Back Panel Connectors and IO Ports Connectors/IO PortsKeyboard MouseMouse Green USBPN3 USBPP3 Universal Serial Bus USBLAN Ports Pin Definition Ethernet PortsCOM1 COM2 Serial PortsVGA Video ConnectorFront Control Panel JF1 Header PinsFront Control Panel Pin Definitions Power LEDOH/Fan Fail Overheat OH/Fan FailPower Button Reset ButtonReset Button PWR Button ATX Main PWR & CPU PWR Connectors Connecting CablesRequired Pin ATX Main PWR Pin Processor PWRChassis Intrusion Fan HeadersSpeaker Internal BuzzerInternal Buzzer Speaker Header Power Supply I2C Connector Onboard Power LEDSgpio 0/1 Headers Alarm ResetLAN Port Enable/Disable Jumper SettingsLAN Port 1 Enable B. LAN Port 2 Enable Explanation of JumpersCmos Clear PCI Slot SMB EnableClear Cmos JI2C1 JI2C2 VGA Enable VGA EnableBMC Jumper USB Wake-UpBP USB 0/1 Wake-up BMC JumperLAN 1/LAN 2 LEDs Onboard IndicatorsIpmi Dedicated LAN LEDs LAN Port Onboard PWR LED B. Ipmi Heartbeat LED Ipmi Heartbeat LEDSata Connections Sata and Floppy Drive ConnectionsFloppy Floppy ConnectorBefore Power On Troubleshooting ProceduresNo Power No VideoMemory Errors Technical Support ProceduresLosing the System’s Setup Configuration Question How do I update my BIOS? Frequently Asked QuestionsQuestion What type of memory does my motherboard support? Question Whats on the CD that came with my motherboard? Page Battery Removal Battery Removal and InstallationBattery Installation Returning Merchandise for Service Page How To Change the Configuration Data Starting Bios Setup UtilityIntroduction How to Start the Setup Utility Main SetupProcessor System Time/System DateSystem Memory BOOT Feature Advanced Setup ConfigurationsProcessor & Clock Options Active Processor Cores Hardware Prefetcher Available when supported by the CPUIntel Eist Technology C1E Support State package limit settingIntel C-STATE Tech C1 Auto DemotionActive State Power Management Memory Remap FeatureAdvanced Chipset Control Intel VT-dSATA / Floppy Configuration PIO Mode LBA/Large ModeType Block Multi-Sector TransferA.R.T. For Hard disk drives DMA ModePCI/PnP Configuration Remote Access Configuration Super IO Device ConfigurationHardware Health Configuration CPU Temperature System TemperatureFan1 ~ Fan 6 Reading Fan Speed Control ModesIPMI Configuration X8SIL-F Only ACPI ConfigurationIpmi Firmware Revision Set LAN ConfigurationStatus of BMC View BMC System Event LogIntel TXT LT Configuration Event Log ConfigurationSupervisor Password Security SettingsUser Password Change Supervisor PasswordBoot Device Priority Boot SettingsBoot Sector Virus Protection Exit Options Retry Boot DevicesRemovable Drives CD/DVD DrivesLoad Fail-Safe Defaults Load Optimal DefaultsDiscard Changes and Exit Discard ChangesX8SIL/X8SIL-F Recoverable Post Error Beep Codes Appendix a Post Error Beep CodesPage Driver/Tool Installation Display Screen Installing DriversConfiguring Supero Doctor Supero Doctor III Interface Display Screen-II Remote Control Page Part 1 Boot Sector Recovery Process Recovery Process from a USB Device/Drive Recommended MethodPart 2 Bios Reprogramming Re-Flashing Recovery Process from an IDE/SATA Atapi Disc Drive
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