SUPER MICRO Computer X8SIA-F user manual Technical Support Procedures, Memory Errors

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X8SIA/X8SIA-F User's Manual

2.Use the speaker to determine if any beep codes exist. (Refer to Appendix A for details on beep codes.)

3.Remove all memory modules and turn on the system. (If the alarm is on, check the specs of memory modules, reset the memory or try a different one.)

Memory Errors

1.Make sure that the DIMM modules are properly installed and fully seated in the slots.

2.You should be using unbuffered ECC or registered ECC DDR3 (1.5V) 1333/1066/800 MHz memory (recommended by the manufacturer). Also, it is recommended that you use the memory modules of the same type and speed for all DIMMs in the system. Do not mix different sizes, speed, UDIMM and RDIMM, ECC and non-ECC.

3.Check for bad DIMM modules or slots by swapping modules between slots to see if you can locate the faulty modules.

4.Check the power supply voltage 115V/230V switch.

Lost System Setup Configuration

1.Please be sure to use a high quality power supply. A poor quality power supply may cause the system to lose the CMOS setup information. Refer to Section 1-5 for details on recommended power supplies.

2.The battery on your motherboard may be old. Check to verify that it still supplies ~3VDC. If it does not, replace it with a new one.

3.If the above steps do not fix the Setup Configuration problem, contact your vendor for repairs.

3-2 Technical Support Procedures

Before contacting Technical Support, please make sure that you have followed all the steps listed below. Also, Note that as a motherboard manufacturer, Supermicro does not sell directly to end users, so it is best to first check with your distributor or reseller for troubleshooting services. They should know of any possible problem(s) with the specific system configuration that was sold to you.

1.Please go through the ‘Troubleshooting Procedures’ and 'Frequently Asked Question' (FAQ) sections in this chapter or see the FAQs on our website (http://www.supermicro.com/support/faqs/) before contacting Technical Support.

3-2

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Contents X8SIA X8SIA-F Page About This Motherboard Manual Organization Conventions Used in the ManualEurope Contacting SupermicroHeadquarters Asia-PacificTable of Contents Vii Troubleshooting IntroductionAppendix a Post Error Beep Codes Quick-Start Guide Install the Memory Modules Install the Motherboard Install Internal Peripherals Checklist OverviewMotherboard X8SIA-F Image Motherboard Layout X8SIA-F Shown CPU411 401 391 381 111 121 131 141 X8SIA/X8SIA-F Quick ReferenceNumber Connector Description 42,41,37,32,11Number Number Jumper Description DefaultDescription Color/State Status Motherboard Features Serial COM Ports Power ConfigurationDimensions Super I/OBlock Diagram X8SIA/X8SIA-F System Block DiagramIntel 3420 Chipset Features Chipset OverviewPower Configuration Settings PC Health MonitoringBios Support for USB Keyboard Power SupplySlow Blinking LED for Suspend-State Indicator Main Switch Override MechanismSuper I/O ISCSI SupportOverview of the Nuvoton BMC Controller Static-Sensitive Devices PrecautionsUnpacking Processor and Heatsink Installation Installing the LGA1156 ProcessorPage Page Installing a Passive CPU Heatsink Removing the Heatsink Installing an Active Fan CPU Heatsink Page Active Heatsink Removal System Memory How to Install DIMMsMemory Support DDR3 ECC Registered Rdimm Memory Support Memory Population GuidelinesPopulated Any combination Per Channel Registered 1066 Single Rank, Dual Installing and Removing DIMMs To RemovePossible System Memory Allocation & Availability Tools Needed Motherboard InstallationLocation of Mounting Holes Installation Instructions Connectors/IO Ports Back Panel Connectors and IO PortsKeyboard ATX PS/2 Keyboard and PS/2 Mouse PortsMouse Keyboard Purple Mouse GreenUniversal Serial Bus USB For pin definitionsEthernet Ports NC No Connection LAN1 LAN2 Ipmi Dedicated LANSerial Ports COM1 COM2 HeaderVideo Connector VGAJF1 Header Pins Front Control PanelPower LED Front Control Panel Pin DefinitionsOverheat OH/Fan Fail OH/Fan FailPower Button Power Fail LEDReset Button Power Fail LED Reset Button PWR ButtonATX Main PWR & CPU PWR Connectors Connecting CablesRequired Pin ATX Main PWR Pin Processor PWR Chassis Intrusion Fan HeadersFan1 Fan2 CPU Fan Fan3 Fan4 Fan5 Chassis Intrusion Speaker Internal BuzzerInternal Buzzer Speaker Header Onboard Power LED Power Supply I2C ConnectorSata DOM Power Sata DOM PowerSgpio 0/1 Headers Wake-On-LAN Wake-On-RingJwor Wake On Ring Jwol Wake On LAN Ipmb LAN Port 1 Enable B. LAN Port 2 Enable Jumper SettingsLAN Port Enable/Disable Explanation of JumpersCmos Clear PCI Slot SMB EnableClear Cmos JI2C1 JI2C2 BMC Jumper X8SIA-F Only USB Wake-UpBP USB 0/1 Wake-up BMC Jumper VGA Enable VGA EnableIpmi Dedicated LAN X8SIA-F Only Onboard IndicatorsLAN LEDs LAN Port 1 B. LAN PortIpmi Heartbeat LED X8SIA-F Only Onboard PWR LED Ipmi Heartbeat LEDSata and Floppy Drive Connections Sata ConnectionsFloppy Connector FloppyPage No Power Troubleshooting ProceduresBefore Power On No VideoMemory Errors Technical Support ProceduresLost System Setup Configuration Question How do I update my BIOS? Frequently Asked QuestionsQuestion What type of memory does my motherboard support? Question Whats on the CD that came with my motherboard? Troubleshooting Battery Removal Battery Removal and InstallationBattery Installation Returning Merchandise for Service Page How To Change the Configuration Data Starting Bios Setup UtilityIntroduction Main Setup How to Start the Setup UtilityProcessor System Time/System DateSystem Memory Advanced Setup Configurations BOOT FeatureProcessor & Clock Options Clock Spread Spectrum Hardware Prefetcher Available when supported by the CPUMPS and Acpi Madt Ordering Intel Eist Technology State package limit settingActive Processor Cores C1E SupportSATA / Floppy Configuration Advanced Chipset ControlIDE Detect Timeout sec SATA#1 ConfigurationConfigure Sata as LBA/Large ModeDMA Mode PIO ModeBlock Multi-Sector Transfer Bit Data Transfer PCI/PnP ConfigurationA.R.T. For Hard disk drives Clear NvramSuper IO Device Configuration Remote Access Configuration Hardware Health Configuration Page Fan1 ~ Fan5 Reading ACPI ConfigurationHigh Performance Event Timer Fan Speed Control ModesIPMI Configuration X8SIA-F Only View BMC System Event Log Set LAN ConfigurationClear BMC System Event Log Event Log Configuration Intel TXT LT ConfigurationUser Password Security SettingsSupervisor Password Change Supervisor PasswordBoot Device Priority Boot SettingsBoot Sector Virus Protection Hard Disk Drives Retry Boot DevicesExit Options Removable DrivesSave Changes and Exit Load Optimal DefaultsLoad Fail-Safe Defaults Discard Changes and ExitX8SIA/X8SIA-F Appendix a Post Error Beep Codes Recoverable Post Error Beep CodesPage Installing Drivers Driver/Tool Installation Display ScreenConfiguring Supero Doctor Supero Doctor III Interface Display Screen-II Remote Control Page Recovery Process from a USB Device/Drive Recommended Method Part 1 Boot Sector Recovery ProcessRecovery Process from an IDE/SATA Atapi Disc Drive Part 2 Bios Reprogramming Re-Flashing