SUPER MICRO Computer X8SIA-F user manual Returning Merchandise for Service

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Chapter 3: Troubleshooting

3-5 Returning Merchandise for Service

A receipt or copy of your invoice marked with the date of purchase is required before any warranty service will be rendered. You can obtain service by calling your vendor for a Returned Merchandise Authorization (RMA) number. (For faster service, you may also obtain RMA authorizations online (http://www.supermicro. com/support/rma/). When returning to the manufacturer, the RMA number should be prominently displayed on the outside of the shipping carton, and mailed prepaid or hand-carried. Shipping and handling charges will be applied for all orders that must be mailed when service is complete.

This warranty only covers normal consumer use and does not cover damages incurred in shipping or from failure due to the alteration, misuse, abuse or improper maintenance of products.

During the warranty period, contact your distributor first for any product prob- lems.

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Contents X8SIA X8SIA-F Page Conventions Used in the Manual About This Motherboard Manual OrganizationAsia-Pacific Contacting SupermicroHeadquarters EuropeTable of Contents Vii Introduction TroubleshootingAppendix a Post Error Beep Codes Quick-Start Guide Install the Memory Modules Install the Motherboard Install Internal Peripherals Overview ChecklistMotherboard X8SIA-F Image CPU Motherboard Layout X8SIA-F ShownX8SIA/X8SIA-F Quick Reference 411 401 391 381 111 121 131 14142,41,37,32,11 Number Connector DescriptionNumber Jumper Description Default NumberDescription Color/State Status Motherboard Features Super I/O Power ConfigurationDimensions Serial COM PortsX8SIA/X8SIA-F System Block Diagram Block DiagramChipset Overview Intel 3420 Chipset FeaturesPC Health Monitoring Power Configuration SettingsMain Switch Override Mechanism Power SupplySlow Blinking LED for Suspend-State Indicator Bios Support for USB KeyboardISCSI Support Super I/OOverview of the Nuvoton BMC Controller Precautions Static-Sensitive DevicesUnpacking Installing the LGA1156 Processor Processor and Heatsink InstallationPage Page Installing a Passive CPU Heatsink Removing the Heatsink Installing an Active Fan CPU Heatsink Page Active Heatsink Removal How to Install DIMMs System MemoryMemory Support Memory Population Guidelines DDR3 ECC Registered Rdimm Memory SupportPopulated Any combination Per Channel Registered 1066 Single Rank, Dual To Remove Installing and Removing DIMMsPossible System Memory Allocation & Availability Motherboard Installation Tools NeededLocation of Mounting Holes Installation Instructions Back Panel Connectors and IO Ports Connectors/IO PortsKeyboard Purple Mouse Green ATX PS/2 Keyboard and PS/2 Mouse PortsMouse KeyboardFor pin definitions Universal Serial Bus USBNC No Connection LAN1 LAN2 Ipmi Dedicated LAN Ethernet PortsCOM1 COM2 Header Serial PortsVGA Video ConnectorFront Control Panel JF1 Header PinsFront Control Panel Pin Definitions Power LEDOH/Fan Fail Overheat OH/Fan FailPower Fail LED Reset Button PWR Button Power Fail LEDReset Button Power ButtonConnecting Cables ATX Main PWR & CPU PWR ConnectorsRequired Pin ATX Main PWR Pin Processor PWR Fan Headers Chassis IntrusionFan1 Fan2 CPU Fan Fan3 Fan4 Fan5 Chassis Intrusion Internal Buzzer SpeakerInternal Buzzer Speaker Header Power Supply I2C Connector Onboard Power LEDSata DOM Power Sata DOM PowerSgpio 0/1 Headers Wake-On-Ring Wake-On-LANJwor Wake On Ring Jwol Wake On LAN Ipmb Explanation of Jumpers Jumper SettingsLAN Port Enable/Disable LAN Port 1 Enable B. LAN Port 2 EnablePCI Slot SMB Enable Cmos ClearClear Cmos JI2C1 JI2C2 USB Wake-Up BMC Jumper X8SIA-F OnlyBP USB 0/1 Wake-up BMC Jumper VGA Enable VGA EnableLAN Port 1 B. LAN Port Onboard IndicatorsLAN LEDs Ipmi Dedicated LAN X8SIA-F OnlyOnboard PWR LED Ipmi Heartbeat LED Ipmi Heartbeat LED X8SIA-F OnlySata Connections Sata and Floppy Drive ConnectionsFloppy Floppy ConnectorPage No Video Troubleshooting ProceduresBefore Power On No PowerTechnical Support Procedures Memory ErrorsLost System Setup Configuration Frequently Asked Questions Question How do I update my BIOS?Question What type of memory does my motherboard support? Question Whats on the CD that came with my motherboard? Troubleshooting Battery Removal and Installation Battery RemovalBattery Installation Returning Merchandise for Service Page Starting Bios Setup Utility How To Change the Configuration DataIntroduction How to Start the Setup Utility Main SetupSystem Time/System Date ProcessorSystem Memory BOOT Feature Advanced Setup ConfigurationsProcessor & Clock Options Hardware Prefetcher Available when supported by the CPU Clock Spread SpectrumMPS and Acpi Madt Ordering C1E Support State package limit settingActive Processor Cores Intel Eist TechnologyAdvanced Chipset Control SATA / Floppy ConfigurationLBA/Large Mode SATA#1 ConfigurationConfigure Sata as IDE Detect Timeout secPIO Mode DMA ModeBlock Multi-Sector Transfer Clear Nvram PCI/PnP ConfigurationA.R.T. For Hard disk drives Bit Data TransferSuper IO Device Configuration Remote Access Configuration Hardware Health Configuration Page Fan Speed Control Modes ACPI ConfigurationHigh Performance Event Timer Fan1 ~ Fan5 ReadingIPMI Configuration X8SIA-F Only Set LAN Configuration View BMC System Event LogClear BMC System Event Log Intel TXT LT Configuration Event Log ConfigurationChange Supervisor Password Security SettingsSupervisor Password User PasswordBoot Settings Boot Device PriorityBoot Sector Virus Protection Removable Drives Retry Boot DevicesExit Options Hard Disk DrivesDiscard Changes and Exit Load Optimal DefaultsLoad Fail-Safe Defaults Save Changes and ExitX8SIA/X8SIA-F Recoverable Post Error Beep Codes Appendix a Post Error Beep CodesPage Driver/Tool Installation Display Screen Installing DriversConfiguring Supero Doctor Supero Doctor III Interface Display Screen-II Remote Control Page Part 1 Boot Sector Recovery Process Recovery Process from a USB Device/Drive Recommended MethodPart 2 Bios Reprogramming Re-Flashing Recovery Process from an IDE/SATA Atapi Disc Drive