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LIMITED WARRANTY
STORCASE TECHNOLOGY, Incorporated (“StorCase”) warrants that its products will be free from defects in material and workmanship, subject to the conditions and limitations set forth below. StorCase will, at its option, either repair or replace any part of its product that proves defective by reason of improper workmanship or materials. Repair parts or replacement products will be provided by StorCase on an exchange basis, and will be either new or reconditioned to be functionally equivalent to new.
This warranty does not cover any product damage that results from accident, abuse, misuse, natural or personal disaster, external power surge or failure, or any unauthorized disassem- bly, repair or modification. StorCase will not be responsible for any software, firmware or other customer data stored within, or interfacing with a StorCase product.
Duration of Warranty
Seven-Year Warranty: The following StorCase products are covered by this warranty for a period of seven (7) years from the original date of purchase from StorCase or its authorized reseller: all Data Express® removable device enclosures and all StorCase interface cables and accessories specifically intended for use with these products. Data Silo®, Data Stacker® and InfoStation® products are covered by this warranty for a period of seven (7) years, excepting the RAID controller, power supply, fan and blower components, which are covered by the three-year warranty described below.
Three-Year Warranty: The following StorCase products are covered by this warranty for a period of three (3) years from the original date of purchase from StorCase or its authorized reseller: all Rhino®JR external expansion chassis, all RhinoJR removable drive enclosures, and all RAID controller modules. In addition, the following components of the Data Express, Data Silo, Data Stacker, InfoStation products are subject to warranty for a period of three (3) years: all power supplies, fans and blowers.
Warranty Claim Requirements
To obtain warranty service, the defective product must be returned to your local authorized StorCase dealer or distributor, or, with prior StorCase approval, to the StorCase factory service center.
For defective products returned directly to StorCase, a Return Material Authorization (“RMA”) number must be obtained by calling StorCase Customer Service at (714) 445-3455. The RMA number must be prominently displayed on the outside of the return package. Shipments must be freight-prepaid and insured, and must include the product serial number, a detailed description of the problem experienced, and proof of the original retail purchase date. Products must be properly packaged to prevent damage in transit. Damage resulting from improper packaging will not be covered by this warranty. The StorCase factory service center is located at 17650 Newhope Street, Receiving Dock, Gate #4, Fountain Valley, CA 92780, U.S.A.
