Seagate 440, 420 manual Can’t log in to BlackArmor Manager, Can’t access a share

Page 51

Common Problems and Solutions

I can’t log in to BlackArmor Manager.

Ensure that you are using a valid user name and password. Remember that user names and passwords are case-sensitive.

I can’t access a share.

Ensure that you have access to that share.

Ensure that you are using a valid user name and password. Remember that user names and passwords are case-sensitive.

The volume that contains the share may be degraded because of a disk drive error or failure. Check the status of your server’s disk drives; see “Monitoring Status with the Server’s LEDs” on page 39 for more information.

I can’t access a file on a share.

Ensure that you are allowed access to that file.

The volume that contains the share may be degraded because of a disk drive error or failure. Check the status of your server’s disk drives; see “Monitoring Status with the Server’s LEDs” on page 39 for more information.

I can’t store any more files on a share because its volume is full.

If you are a user, see your BlackArmor administrator.

If you are an administrator, consider removing some of the files currently stored on the server.

A firmware upgrade failed.

Try to upgrade the firmware manually. For further assistance, contact Seagate Support at www.seagate.com/support

A volume is in degraded mode.

A disk drive may have failed. For further assistance, contact Seagate Support at www.seagate.com/support

I can’t get streaming music from the BlackArmor server.

Ensure that you have iTunes installed on your computer. Ensure that you are using a computer that’s connected to the local network. Ensure that you have access to the share where music files are stored.

BlackArmor® NAS User Guide

54

Image 51

Contents BlackArmor NAS 440/420 BlackArmor NAS 440 User Guide Contents Getting the Most from Your BlackArmor Server Technical Specifications Glossary Kit Contents PrefaceAbout This Guide Finding More Information System RequirementsMain Components of the BlackArmor Server Kit All About the Seagate BlackArmor NAS 440/420Introduction About the BlackArmor ServerFeatures of the BlackArmor Server LAN 2 LED LAN 1 LED Difference Between a BlackArmor Administrator and User About BlackArmor AdministratorsWhat You Can Do With the BlackArmor Server How to Get Started BlackArmor Administrators Start HereAbout BlackArmor Users BlackArmor Users Start Here Getting Started with Your BlackArmor Server Users InstallInstalling the BlackArmor Server and Software Setup Steps for AdministratorsWindows only Click View Drive Details Connecting to the ServerCompleting the Initial Setup Creating Custom Shares Creating User Accounts Making BlackArmor Accessible Using Seagate Global Access Enabling Global Access to the Server administrator taskDistributing BlackArmor User Information Connecting a USB Printer to Your BlackArmor Server Enabling Global Access as a UserUsing Your Seagate Global Access Account Setting Your BlackArmor as a Media Server Setting Your BlackArmor as an iTunes ServerNext Steps for Administrators Setup Steps for BlackArmor Users Creating a Seagate Global Access Account Getting the Most from Your BlackArmor Server Your Role as a BlackArmor Administrator Your BlackArmor Server’s Default Settings Understanding Volumes and Shares Managing BlackArmor Volumes, Shares, and StorageUnderstanding RAID Working with VolumesRAID Creating New VolumesWorking with Shares Private SharesPublic Shares Special Features of Shares Setting Storage Space Limits for BlackArmor UsersControlling Web File Downloads to the BlackArmor Server Setting Grace Time for Exceeded QuotasManaging BlackArmor Users Working with User AccountsCreating and Modifying User Groups Protecting Your BlackArmor Files with Archive Backups Improving Performance with Link Aggregation Setting Your BlackArmor Server as a Media ServerMonitoring Your BlackArmor Server Monitoring Status with the Server’s LCD ScreenMonitoring Status with the Server’s LEDs Using the LEDs to Monitor the Server Using Email Alerts to Monitor Server StatusChecking Disk Drive Status Using Smart Changing the BlackArmor Server’s Advanced SettingsPower Saving Settings Dynamic Domain Name System DNS SettingsFile Protocol Settings Network Time Protocol NTP SettingsUninterruptible Power Supply UPS Settings Web Access Protocol SettingsWorkgroup and Domain Settings Basic Hardware Safety and Maintenance Maintaining Your BlackArmor ServerKeeping the Server’s Firmware Current Resetting Your BlackArmor Server Access Limitations Tips for BlackArmor UsersUnderstanding Your BlackArmor User Account Automatic Sorting for Media Files Storage Space LimitationsFile Protocol Support on Shares Accessing Shares and Files on the BlackArmor ServerBacking Up Your Files Grace Time Limits for QuotasBacking Up Files with BlackArmor Backup Backing Up Files Between ServersBacking Up To or From an External USB Drive Downloading Large Web Files to Your BlackArmor Server Accessing Your BlackArmor Files Over the WebRetrieving Deleted Files from the Recycle Bin Solving Problems General Troubleshooting TipsCommon Problems and Solutions Can’t access a share Can’t access a file on a shareCan’t log in to BlackArmor Manager Technical Specifications Glossary Http Hypertext Transfer Protocol Local accessGroup account Hot-swapPrivate share Remote accessNTP Network Time Protocol server ParityShare Seagate Global AccessRSA key ServerUser VolumeWeb access protocol USB driveIndex RAID Index